- Company Name
- MV Transportation
- Job Title
- Information Technology Manager
- Job Description
-
**Job Title**
Information Technology Manager
**Role Summary**
Spearhead the IT operations for a transit organization, ensuring reliable support for Trapeze transit software, desktop/server/network infrastructure, communication systems, and mobile field technology. Oversee local servers, domain controllers, and databases; manage helpdesk, disaster recovery, and continuous improvement projects while maintaining cost efficiency and stakeholder communication.
**Expectations**
* Deliver all IT services in accordance with established Service Level Agreements (SLAs).
* Provide timely, high‑quality support for transit‑specific endpoints and communication tools.
* Lead cross‑team collaborations with client agencies and internal IT partners.
* Plan and execute strategic IT initiatives that align with budgetary and risk parameters.
* Maintain comprehensive documentation for all operational procedures and software configurations.
**Key Responsibilities**
* Provide direction and support for Trapeze reservation software; manage desktop, server, and network environments per SLA.
* Repair & maintain desktop, server, and printer hardware; administer Windows 7/10, Windows Server 2012/2016, and Microsoft Office.
* Maintain networking infrastructure: T‑1, DSL, fax, VOIP, Cisco switches/routers, and associated backup/disaster recovery setups.
* Support mobile data terminals (MDT) and in‑vehicle tablets used in transit operations.
* Manage local servers: domain controller, file, application, and SQL Server 2016 database.
* Interact with client agencies to provide operational reports and updates; liaise with client IT departments.
* Oversee complex IT projects, lead a small IT team, and coordinate with external vendors.
* Develop strategic IT plans evaluating cost, benefit, opportunity, and risk of investment options.
* Control and minimize IT operating and capital expenditures.
* Ensure technical documentation is accurate, current, and securely stored.
**Required Skills**
* Proven expertise in Trapeze transit software (mandatory).
* Strong knowledge of Active Directory, relational databases (MS SQL Server).
* Experience managing Windows desktop/server environments (Windows 7/10, Server 2012/2016).
* Familiarity with Cisco networking equipment, switch/routing protocols, and basic network troubleshooting.
* Capable of configuring and managing backup solutions, disaster recovery plans, and virtualization technologies.
* Proficiency with server virtualization, application delivery controllers, and cloud‑computing fundamentals.
* Excellent written and verbal communication; ability to translate technical concepts to non‑technical stakeholders.
* Project management skills: planning, execution, vendor coordination, and budget control.
**Required Education & Certifications**
* Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
* Relevant certifications preferred (e.g., Microsoft Certified Solutions Associate – MS Server, Cisco Certified Network Associate – CCNA).