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ALL JANS

ALL JANS

www.alljans.com

2 Jobs

501 Employees

About the Company

Delivering inclusive, reliable and comprehensive IT services tailored to empower your business

Listed Jobs

Company background Company brand
Company Name
ALL JANS
Job Title
Administrative Assistant
Job Description
**Job title** Administrative Assistant **Role Summary** Provide frontline administrative support in a fast‑paced call‑center setting, managing the Family Portal system, validating client eligibility, handling inquiries, resolving technical issues, and coordinating subsidy payments under the Child Care Accountability Program. **Expactations** - Position is contract‑based (5‑month term, 12‑month extension). - Must hold valid Canadian work authorization and be located in Alberta (Edmonton or Calgary). - Requires incorporation in Canada. **Key Responsibilities** - Respond to high‑volume phone and email inquiries from child‑care providers, parents, and guardians. - Deliver clear, accurate information on policies, procedures, and program eligibility. - Resolve technical or service issues with the Family Portal, providing step‑by‑step guidance. - Escalate complaints or complex issues to supervisors when appropriate. - Validate and assess client information using cross‑matching systems to determine eligibility for subsidies and grants. - Maintain accurate records in the Family Portal, initiating and tracking payment requests. - Monitor changes in client circumstances and communicate updates. - Analyze suspected fraud cases, compile supporting data, and refer to Debt Collections or Fraud Department. - Keep up‑to‑date knowledge of product updates, policy changes, and procedural adjustments. **Required Skills** - 5+ years experience in a call‑center environment using Microsoft Office Suite. - 5+ years experience with CXone or equivalent call‑tracking systems. - Excellent verbal and written communication skills, with ability to interact professionally with diverse stakeholders. - Strong research, analytical, and problem‑solving abilities. - Exceptional organizational skills and the capacity to prioritize multiple tasks and projects. - High attention to detail and accuracy in record‑keeping. **Required Education & Certifications** - High School Diploma or GED. - Post‑secondary education or certification in office administration, business, or a related field. ---
Edmonton, Canada
On site
Mid level
09-12-2025
Company background Company brand
Company Name
ALL JANS
Job Title
IT Project Manager
Job Description
**Job Title** Senior IT Project Manager – eHealth **Role Summary** Lead and manage complex digital health projects for the Ministry of Primary and Preventative Health Services, Alberta. Oversee project lifecycle from initiation to completion, ensuring alignment with ministry priorities, stakeholder expectations, and regulatory standards. Provide senior-level reporting, governance, and risk management to executive leadership. **Expectations** - 8+ years of overall IT project management experience, including 5+ years in healthcare portfolio or similar complexity. - 5+ years leading change management for large custom software initiatives. - 3+ years of data integration experience between clinical applications within the Canadian eHealth environment. - Proven ability to develop project charters, roadmaps, governance structures, and business cases. - Demonstrated success in stakeholder engagement, cross‑functional team leadership, and executive communication. - Canadian citizenship, permanent residence, or valid work authorization with incorporation in Canada required. **Key Responsibilities** - Develop integrated project plans, charters, schedules, and governance frameworks. - Lead risk, issue, and change management activities; maintain project dashboards and reporting. - Coordinate and facilitate stakeholder engagement across public users, internal business areas, and external partners. - Produce high‑quality documentation (briefing notes, business cases, governance records). - Oversee data integration between clinical applications and support system modernization, identity & access management, and digital health service delivery initiatives. - Manage budgets, resources, and contracts to meet scope, time, and cost objectives. - Ensure compliance with Alberta health regulations and provincial policies. - Support strategic planning and decision‑making through analytical problem solving. **Required Skills** - Project Management (PMP, Prince2, or equivalent). - Healthcare IT project experience (digital health, eHealth, clinical systems). - Change management expertise (Prosci, ADKAR, or equivalent). - Stakeholder & executive communication, negotiation, and influence. - Cross‑functional team leadership and collaboration. - Data integration and interoperability (clinical applications, eHealth standards). - Governance, risk management, and quality assurance. - Strategic planning, roadmapping, and business case development. - Analytical problem‑solving and decision‑making. - Familiarity with Alberta health system, regulatory environment, and public sector procurement. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Business Administration, or related field. - PMP, Prince2, or equivalent project management certification (required). - Prosci Change Management or equivalent certification (preferred). ---
Edmonton, Canada
Hybrid
Senior
14-12-2025