- Company Name
- Mason Frank International
- Job Title
- Responsable domaine applicatif Salesforce
- Job Description
-
**Job Title:** Salesforce Application Domain Manager
**Role Summary:** Lead planning, delivery, and governance of Salesforce implementations (Sales Cloud, Service Cloud, Experience Cloud) across international sites, coordinating internal and external stakeholders to ensure timely, compliant, and value‑driven deployment.
**Expectations:**
- Drive end‑to‑end delivery, including budgeting, resource allocation, roadmap construction, and solution trade‑offs.
- Coordinate internal teams, external partners, CRM experts, analysts, and developers for cohesive execution.
- Provide strategic input, anticipate business needs, maintain operational continuity, monitor tech evolution, and collaborate with security/compliance teams.
**Key Responsibilities:**
- Plan and pilot delivery: define scope, estimate budgets, allocate resources, prioritize work, build roadmap, and balance short‑term and long‑term solutions.
- Coordinate all actors (internal teams, external partners, CRM specialists, analysts, developers) to maintain a shared vision and coherent execution.
- Participate in strategic decision‑making and provide input on governance and scalability.
- Anticipate and translate business requirements into functional specifications and technical solutions.
- Ensure operational continuity across release cycles and post‑governance phases.
- Continuously monitor technological developments, industry best practices, and regulatory changes.
- Work closely with security and compliance functions to enforce data protection, privacy, and audit standards.
**Required Skills:**
- Minimum 6 years of hands‑on Salesforce experience (Sales, Service, Experience Clouds).
- Strong project management skills: delivery planning, budgeting, resource management, stakeholder communications.
- Deep knowledge of the Salesforce platform: data modeling, automation (Flow, Process Builder, Apex), integrations, and security model.
- Excellent stakeholder management, communication, and decision‑making abilities.
- Experience collaborating with security, compliance, and governance teams in a regulated environment.
- Self‑driven, results‑oriented, and able to work independently.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related discipline.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).
- Project management certification (PMP, Prince2, or equivalent) preferred.