- Company Name
- New York Life Insurance Company
- Job Title
- Senior Associate - Salesforce Developer
- Job Description
-
**Job title:** Senior Associate - Salesforce Developer
**Role Summary:**
Lead the design, development, and implementation of Salesforce solutions within the Service Experience Value Stream. Architect scalable, secure, and high‑performance applications using Apex, Visualforce, Lightning Web Components, and related Salesforce technologies, while collaborating closely with business stakeholders, analysts, and cross‑functional teams.
**Expectations:**
* Deliver high‑quality Salesforce solutions that meet business objectives.
* Work independently with minimal supervision, ensuring on‑time, defect‑free releases.
* Maintain up‑to‑date documentation of application architecture and configuration.
* Continuously learn and apply new Salesforce features, generative AI, and integration patterns to improve processes and user experience.
**Key Responsibilities:**
1. Lead Salesforce development and provide technical direction for the Service Experience Value Stream.
2. Design, develop, test, and maintain applications using Apex, Visualforce, Lightning Web Components, and declarative tools (Flows, AppExchange).
3. Architect, evaluate, and refine Salesforce applications and underlying infrastructure for scalability, security, and performance.
4. Troubleshoot and resolve issues within Salesforce and integrated cross‑platform environments.
5. Optimize development lifecycle through automation, risk mitigation, and best‑practice enforcement.
6. Document technical artifacts, system configurations, and deployment procedures.
7. Collaborate with business stakeholders and technology partners to define requirements, deliver new capabilities, and refine existing solutions.
8. Foster a collaborative team environment, sharing knowledge and driving innovation.
**Required Skills:**
* Apex, Visualforce, Lightning Web Components proficiency.
* Strong understanding of Salesforce data model, security, sharing rules.
* REST/SOAP API integration experience; familiarity with integration tools.
* Experience with Service Cloud, including Agentforce, Einstein, and GenAI.
* Declarative development (Flows, AppExchange) and batch Apex, triggers.
* ReactJS, JavaScript, and SLDS framework knowledge.
* AWS/S3 and cloud storage familiarity.
* Agile methodologies (JIRA) and experience working in Agile teams.
* Excellent communication, collaboration, and organizational skills.
**Required Education & Certifications:**
* Bachelor’s degree in Computer Science, Engineering, or related field.
* 7+ years of hands‑on Salesforce development and administration experience.
* Minimum of three mandatory Salesforce certifications:
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform Developer (or Platform Developer II)
* Preferred certifications:
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Agentforce Specialist
- Salesforce Certified JavaScript Developer
- Salesforce Certified Platform Integration Architect
- Additional Platform Data Architect or Sharing & Visibility Architect certifications.