Spring Health

About the Company

At Spring Health(tm), we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication. We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services. This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health(tm) the most holistic, effective behavioral health benefit for modern, people-first employers. Suicidal crisis or emotional distress - For immediate help for you or someone else, call 1-800-273-8255. Available 24/7.

Listed Jobs

Company Name

Spring Health

Job Title

Director, Business Operations & Strategy

Job Description

Job title: Director, Business Operations & Strategy Role Summary: Lead cross‑functional initiatives that solve high‑impact business problems, design and scale operational processes, and provide data‑driven insights to senior leadership. Drive execution of strategic priorities to achieve company‑wide growth and operational excellence. Expectations: • Deliver on‑time launch of new products or process improvements. • Produce market research and strategic recommendations within defined timelines. • Manage projects to meet or exceed company‑level KPI targets, ensuring sustainable growth. Key Responsibilities: - Analyze business intelligence across all functions to inform strategic decisions. - Identify, diagnose, and resolve complex operational bottlenecks (“parachuting” into problem areas). - Design and implement organizational structures, processes, and tools that optimize resource utilization (people, tech, capital). - Develop and execute plans for scaling operations, including hiring, technology adoption, and capital allocation. - Lead cross‑functional project teams, ensuring alignment, accountability, and timely delivery. - Communicate progress, risks, and opportunities to stakeholders at all levels, mobilizing teams around critical objectives. - Benchmark external trends and best practices; translate insights into actionable, sustainable strategies. Required Skills: - 5–7 years of experience in consulting, investment banking, or corporate strategy; top‑tier consulting background preferred. - 1–2 years of operational experience at a hyper‑growth startup. - Strong analytical and critical‑thinking abilities; ability to deconstruct complex problems into actionable insights. - Excellent communication and presentation skills; proven ability to energize and align teams. - Creative problem‑solving mindset; willingness to challenge status quo and innovate. - Resilience and grit; ability to navigate competing priorities and drive results under pressure. - Healthcare industry knowledge is a plus but not required. Required Education & Certifications: - Bachelor’s degree (BA/BS) in any discipline. - MBA or equivalent advanced business degree preferred. - Optional certifications: Project Management (PMP, PRINCE2), Lean Six Sigma, or other operational excellence credentials.

New york, United states

On site

Mid level

31-12-2025

Company Name

Spring Health

Job Title

Senior Director, Customer Success Strategy

Job Description

**Senior Director, Customer Success Strategy** **Role Summary** Lead end-to-end customer success strategy, aligning processes, data, and cross-functional teams to drive revenue, retention, and customer outcomes at scale. **Expectations** Design and optimize scalable customer journey workflows, Gainsight strategy, health-score analytics, and executive programs to ensure predictable revenue growth and strategic alignment with business objectives. **Key Responsibilities** - Architect and refine customer success strategies, including onboarding, renewals, upsells, and escalations. - Own Gainsight roadmap, configuration, and integration to align commercial outcomes with product utilization. - Develop customer health models integrating clinical, product, and sentiment data; lead analytics to inform retention and expansion. - Launch and scale executive sponsor and customer reference programs to strengthen high-value account relationships. - Oversee customer communications strategy, ensuring cross-departmental alignment and feedback-driven iteration. - Lead Customer Success Support teams, optimizing workflows, SLAs, and quality standards for operational efficiency. **Required Skills** 10+ years of customer success leadership experience. Strategic thinking; advanced data analysis and CRM platform expertise (e.g., Gainsight). Cross-functional collaboration, program management, and proficiency in customer health modeling. **Required Education & Certifications** Bachelor’s degree in business or related field; master’s degree preferred. Certifications in data analytics or project management (e.g., PMP) advantageous.

New york city, United states

Hybrid

Senior

22-01-2026

Company Name

Spring Health

Job Title

Business Development Representative

Job Description

**Job Title:** Business Development Representative **Role Summary:** Drive the acquisition of new enterprise clients by prospecting, qualifying, and scheduling sales-ready meetings. Works closely with Marketing and Account Executives to align messaging and pipeline goals. Serves as a proactive outreach specialist and data‑driven sales enabler within a high‑growth organization. **Expectations:** - Meet or exceed quarterly targets for qualified meetings and opportunity pipeline. - Complete all assigned training modules and apply lessons to continuously improve outreach effectiveness. - Demonstrate persistence, creativity, and the ability to engage decision‑makers across Fortune 1000 and other employer accounts. - Collaborate with cross‑functional teams and seek feedback to refine strategies. **Key Responsibilities:** - Develop and execute outreach strategies, including email, phone, and social media cadences. - Identify and qualify prospects within target accounts, ensuring alignment with qualification criteria. - Generate and schedule sales‑ready meetings for Account Executives. - Provide accurate lead distribution and conduct thorough discovery conversations. - Maintain rigorous tracking of outreach metrics and pipeline data. - Contribute to the continuous improvement of team processes and outreach content. **Required Skills:** - 3–12 months of professional or internship experience in sales, prospecting, or a related field. - Proficiency with traditional prospecting tools (email, cold calling) and openness to adopting new sales technologies. - Strong communication, interpersonal, and negotiation skills. - Highly organized, detail‑focused, and data‑driven in measuring outreach impact. - Coachable mindset with a commitment to ongoing development. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, or a related field (preferred). - No mandatory certifications; willingness to obtain relevant sales or industry certifications is a plus.

New york city, United states

Hybrid

22-02-2026

Company Name

Spring Health

Job Title

DevOps Engineer I

Job Description

Job Title: DevOps Engineer I Role Summary: Provide and maintain scalable cloud infrastructure, develop reusable IaC templates, and build automation tooling to increase developer velocity and system reliability. Collaborate with platform, security, and compliance teams to enforce best practices and secure operations. Expectations: Drive automation and reliability improvements, create comprehensive documentation, actively participate in on‑call rotation, deliver infrastructure automation projects, and support development lifecycle pipelines. Key Responsibilities: - Provision and manage cloud resources using Terraform and IaC best practices. - Create and maintain reusable Terraform modules and deployment templates. - Collaborate with platform engineers to define and promote cloud standards. - Enhance CI/CD pipelines with automated testing and deployment tooling. - Monitor operational health, identify reliability issues, and propose solutions. - Participate in on‑call rotation and improve on‑call processes. - Produce design documents, RFCs, and runbook documentation. - Work with SecOps to implement security guardrails. - Support compliance requirements for PHI handling and data storage. Required Skills: - Experience in DevOps roles or similar environments. - Proficiency with infrastructure-as-code tools (Terraform, CloudFormation). - Major cloud provider experience (AWS, GCP, or Azure). - Scripting knowledge (Bash, Python, or Ruby). - CI/CD tooling development experience. - Strong technical documentation skills. - Focus on operational consistency and best‑practice implementation. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Relevant certifications (e.g., AWS Certified Solutions Architect, Azure DevOps Engineer, Google Professional Cloud DevOps Engineer) preferred but not mandatory.

Seattle, United states

Hybrid

25-02-2026