Spring Health

www.springhealth.com

3 Jobs

3,330 Employees

About the Company

At Spring Health(tm), we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication. We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services. This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health(tm) the most holistic, effective behavioral health benefit for modern, people-first employers. Suicidal crisis or emotional distress - For immediate help for you or someone else, call 1-800-273-8255. Available 24/7.

Listed Jobs

Company Name: Spring Health
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Oversee day‑to‑day relationships with mid‑market and SMB clients, ensuring high adoption and retention of a mental‑health SaaS platform. Own the entire customer lifecycle, from onboarding through renewal, while driving revenue growth through upsells and expansion. **Expectations:** - Attain 100 % Net CACV Retention (Net Revenue Retention) for assigned account portfolio. - Consistently meet or exceed all KPI targets, including renewal, upsell, and customer satisfaction metrics. - Maintain accurate CRM records and deliver data‑driven business reviews to senior stakeholders. **Key Responsibilities:** - Serve as the primary product expert and advocate for assigned customers. - Build rapport with decision makers, influencing change management to optimize product usage. - Own customer lifecycle: onboarding, value realization, engagement strategy, expansion, and renewal. - Identify, communicate, and support new opportunities for value unlock. - Prepare and present business reviews with data‑based insights to executive audiences. - Partner with cross‑functional teams to relay customer feedback and improve service delivery. - Assist sales in closing deals and supply customer references. - Participate in weekly meetings, training, and product knowledge enhancement. - Travel up to 15 % as required. **Required Skills:** - 3+ years in account management, customer success, implementation, or healthcare management. - Proven upselling and retention experience in a SaaS environment. - Strong analytical skills, including data visualization and reconciliations. - Excellent verbal and written communication; ability to present to senior executives. - Proficiency with CRM systems; meticulous record‑keeping. - Ability to drive initiatives of product adoption, change management, and revenue growth. - Passion for mental‑health transformation and the U.S. healthcare system. **Required Education & Certifications:** - Bachelor’s degree or higher preferred (any discipline). - No specific certifications required, though knowledge of healthcare compliance and SaaS tools is beneficial.

Company Name: Spring Health
Job Title: Director, Business Operations & Strategy
Job Description: Job title: Director, Business Operations & Strategy Role Summary: Lead cross‑functional initiatives that solve high‑impact business problems, design and scale operational processes, and provide data‑driven insights to senior leadership. Drive execution of strategic priorities to achieve company‑wide growth and operational excellence. Expectations: • Deliver on‑time launch of new products or process improvements. • Produce market research and strategic recommendations within defined timelines. • Manage projects to meet or exceed company‑level KPI targets, ensuring sustainable growth. Key Responsibilities: - Analyze business intelligence across all functions to inform strategic decisions. - Identify, diagnose, and resolve complex operational bottlenecks (“parachuting” into problem areas). - Design and implement organizational structures, processes, and tools that optimize resource utilization (people, tech, capital). - Develop and execute plans for scaling operations, including hiring, technology adoption, and capital allocation. - Lead cross‑functional project teams, ensuring alignment, accountability, and timely delivery. - Communicate progress, risks, and opportunities to stakeholders at all levels, mobilizing teams around critical objectives. - Benchmark external trends and best practices; translate insights into actionable, sustainable strategies. Required Skills: - 5–7 years of experience in consulting, investment banking, or corporate strategy; top‑tier consulting background preferred. - 1–2 years of operational experience at a hyper‑growth startup. - Strong analytical and critical‑thinking abilities; ability to deconstruct complex problems into actionable insights. - Excellent communication and presentation skills; proven ability to energize and align teams. - Creative problem‑solving mindset; willingness to challenge status quo and innovate. - Resilience and grit; ability to navigate competing priorities and drive results under pressure. - Healthcare industry knowledge is a plus but not required. Required Education & Certifications: - Bachelor’s degree (BA/BS) in any discipline. - MBA or equivalent advanced business degree preferred. - Optional certifications: Project Management (PMP, PRINCE2), Lean Six Sigma, or other operational excellence credentials.

New york, United states

On site

Mid level

31-12-2025

Company Name: Spring Health
Job Title: Senior Director, Customer Success Strategy
Job Description: **Senior Director, Customer Success Strategy** **Role Summary** Lead end-to-end customer success strategy, aligning processes, data, and cross-functional teams to drive revenue, retention, and customer outcomes at scale. **Expectations** Design and optimize scalable customer journey workflows, Gainsight strategy, health-score analytics, and executive programs to ensure predictable revenue growth and strategic alignment with business objectives. **Key Responsibilities** - Architect and refine customer success strategies, including onboarding, renewals, upsells, and escalations. - Own Gainsight roadmap, configuration, and integration to align commercial outcomes with product utilization. - Develop customer health models integrating clinical, product, and sentiment data; lead analytics to inform retention and expansion. - Launch and scale executive sponsor and customer reference programs to strengthen high-value account relationships. - Oversee customer communications strategy, ensuring cross-departmental alignment and feedback-driven iteration. - Lead Customer Success Support teams, optimizing workflows, SLAs, and quality standards for operational efficiency. **Required Skills** 10+ years of customer success leadership experience. Strategic thinking; advanced data analysis and CRM platform expertise (e.g., Gainsight). Cross-functional collaboration, program management, and proficiency in customer health modeling. **Required Education & Certifications** Bachelor’s degree in business or related field; master’s degree preferred. Certifications in data analytics or project management (e.g., PMP) advantageous.

New york city, United states

Hybrid

Senior

22-01-2026