Equus Software

About the Company

Equus Software is the leading provider of global mobility technology, trusted by over 2,000 organizations worldwide for over 26 years. We help companies simplify the complexity of global mobility, making it easier to manage employee moves with confidence, compliance, and control. Whether you're running a large-scale global program or just getting started, our solutions are designed to meet you where you are. The Equus Platform is built for organizations with complex mobility needs. With automation, configurable workflows, and real-time visibility, it enables HR, finance, and mobility teams to manage tax, immigration, relocation, and compliance for business travelers, remote workers, and long-term assignees, all in one place. For smaller or emerging programs, Workia offers a simpler, intuitive solution to get started quickly, providing essential mobility capabilities without requiring extensive customization or IT support. Across both platforms, companies benefit from stronger compliance, streamlined operations, and a better experience for mobile employees. By connecting every part of the mobility journey, Equus helps organizations reduce risk, improve decision-making, and scale confidently, regardless of size or complexity. Take control with Equus.

Listed Jobs

Company Name

Equus Software

Job Title

Client Services Manager - US

Job Description

**Job Title:** Client Services Manager – US **Role Summary:** Serve as the primary point of contact for Global Expansion’s Employer of Record (EOR) clients in the United States, delivering high‑touch, white‑glove service. Manage onboarding, ongoing service, and off‑boarding processes, ensure SLA compliance, and drive client satisfaction, retention, and expansion through proactive relationship management and strategic consulting. **Expectations:** - Build and maintain long‑term client relationships aligned with business objectives. - Meet or exceed defined SLA targets for response and resolution times. - Identify and act on upsell/expansion opportunities in partnership with sales. - Provide accurate reporting and insight on service performance. - Stay current on global employment regulations and industry trends to advise clients. **Key Responsibilities:** - Lead onboarding of new clients, delivering presentations and guiding them through established processes. - Coordinate cross‑functional teams (Onboarding, Ongoing Service, Off‑boarding) to ensure consistent, high‑quality delivery. - Conduct regular client check‑ins, quarterly business reviews, and performance reporting (e.g., employee satisfaction, timeline metrics). - Manage client communications, translating needs to internal stakeholders and vice versa. - Proactively resolve issues, escalating when necessary and tracking resolutions against SLAs. - Analyze client feedback and interaction data to recommend process improvements. - Collaborate with Sales to identify and convert service expansion opportunities; track expansion metrics. - Provide strategic consultation on future hiring plans and scalability through EOR solutions. **Required Skills:** - Strong client‑relationship and account‑management expertise (3‑5+ years). - Excellent verbal and written communication; ability to present to senior stakeholders. - Proven ability to manage multiple internal teams and prioritize tasks in a fast‑paced environment. - Analytical mindset with experience using data to drive decisions and process enhancements. - Solid understanding of global employment compliance, onboarding, and off‑boarding practices. - Proficiency with CRM and reporting tools; comfortable preparing performance dashboards. - High level of professionalism, problem‑solving orientation, and customer‑centric attitude. **Required Education & Certifications:** - Bachelor’s degree in Business, Human Resources, International Relations, or a related field (or equivalent experience). - Relevant certifications (e.g., SHRM‑CP, PHR, or similar) are a plus but not mandatory.

United states

Remote

02-03-2026