William Osler Health System

www.williamoslerhs.ca

7 Jobs

4,102 Employees

About the Company

William Osler Health System (Osler) is a hospital system which includes Brampton Civic Hospital, Peel Memorial Centre for Integrated Health and Wellness and Etobicoke General Hospital, and serves 1.3 million residents of Brampton, Etobicoke and surrounding communities within the Central West region. Nationally recognized for its commitment to patient safety, Osler is also Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive from Accreditation Canada. Osler has three unique sites, each providing a wide range of services: Brampton Civic Hospital provides care to Osler's most complex and seriously ill or injured patients through a mix of inpatient and outpatient services. Etobicoke General Hospital is a traditional community hospital that provides all aspects of care from emergency medicine to surgery and specialist visits. Peel Memorial Centre for Integrated Health and Wellness is an outpatient facility, providing urgent care, day surgery and specialty clinics, and focuses on helping individuals with chronic conditions manage their disease better. William Osler Health System Foundation seeks to create a healthier community through giving by inspiring its communities to invest in exceptional health care close to home.

Listed Jobs

Company Name: William Osler Health System
Job Title: Patient Care Assistant – MRI, Diagnostic Imaging
Job Description: **Job Title** Patient Care Assistant – MRI, Diagnostic Imaging **Role Summary** Support patients throughout CT and MRI procedures by completing pre‑screening, inserting IVs, providing instructions, and delivering basic care while ensuring safety and workflow efficiency. **Expectations** - Deliver courteous, patient‑centered service. - Maintain high safety standards (MRI, radiation, venipuncture). - Work independently and collaboratively in a fast‑paced, inter‑professional setting. - Exhibit leadership, initiative, and continual learning. **Key Responsibilities** - Verify patient pre‑screening documents and consent forms. - Prepare patients (gowning, positioning) for CT/MRI studies. - Insert intravenous lines when indicated; perform venipuncture as required. - Explain procedures and waiting instructions to patients. - Provide basic patient care and monitoring during and after studies. - Document services accurately in PACS/RIS/HIS systems. - Follow MRI and radiation safety protocols. - Apply safe lifting and transfer techniques. - Coordinate with technologists, radiographers, and other team members. - Maintain supplies and equipment in readiness. **Required Skills** - Certified medical laboratory assistant or equivalent with venipuncture competency. - Knowledge of medical terminology, CT/MRI workflow, and imaging computer systems (PACS, RIS, HIS). - IV insertion and venipuncture proficiency. - CPR certification (preferred). - Strong customer‑service, communication, and interpersonal abilities. - Ability to multitask, think critically, and solve problems. - Organizational skills and prioritization. - Safe lifting and transfer knowledge. - Awareness of MRI and radiation safety practices. **Required Education & Certifications** - Graduate of a certified medical laboratory assistant program or comparable health‑science program including venipuncture. - CPR certification (asset). - Training in MRI safety and radiation safety (asset). - Safe lifting and transfer training (asset).

Brampton, Canada

On site

12-11-2025

Company Name: William Osler Health System
Job Title: Project Manager - Central West Ontario Health Team
Job Description: **Job Title** Project Manager – Central West Ontario Health Team **Role Summary** Lead, plan, and execute strategic health‑care initiatives for the Central West Ontario Health Team (CW OHT). Coordinate across 153 partners, manage project lifecycles, and align work with the 2024‑27 CW OHT Strategic Plan to facilitate integrated population health delivery. **Expectations** - Deliver complex projects on time, within budget, and to stakeholder‑defined quality standards. - Serve as a strategic partner to the collaboration council, OHT Secretariat, and external partners such as Ontario Health and the Ministry of Health. - Champion continuous improvement, risk mitigation, and change management throughout project cycles. **Key Responsibilities** - Develop, communicate, and monitor project plans, milestones, and deliverables for priority OHT initiatives. - Build and maintain budgets, operating plans, and financial reporting for projects. - Design and implement structures, processes, and tools to support integrated care delivery and cross‑functional collaboration. - Lead monitoring and evaluation activities, applying the Quintuple Aim framework to assess patient, project, and system impacts. - Cultivate and facilitate partnership‑building activities, stakeholder engagement, and governance processes. - Identify, assess, and mitigate risks; provide actionable recommendations and escalation paths. - Advocate and educate teams on change management principles and project complexities. **Required Skills** - Proven project management experience (≥5 years) in health‑care or related sectors. - Strong strategic planning, budgeting, and financial reporting capabilities. - Expertise in data collection, health equity frameworks, and continuous quality improvement methodologies. - Excellent stakeholder engagement, partnership development, and collaborative leadership. - Effective risk management and problem‑solving abilities. - High‑level communication skills for steering committee and council interactions. **Required Education & Certifications** - Bachelor’s degree in public health, health sciences, sociology, health/business administration, or related field. - Master’s degree in a related field preferred. - Project Management Professional (PMP) or equivalent certification a plus. - Lean Six Sigma certification a plus. - Change Management certification a plus.

Company Name: William Osler Health System
Job Title: Technician Support Specialist II - Multiple Sites
Job Description: **Job Title** Technician Support Specialist II **Role Summary** Provide first‑line support for client computing, peripherals, and telecom services across multiple sites. Operate within a 24/7 shift schedule, logging incidents, troubleshooting hardware and software issues, and escalating as necessary. Deploy/install equipment, manage user accounts, and mentor junior team members while maintaining high customer satisfaction. **Expections** - Work independently and as part of a team. - Respond promptly to service requests and handle on‑call duties. - Maintain technical proficiency and update knowledge continually. - Adhere to organizational values of respect, excellence, service, compassion, innovation, and collaboration. - Provide transportation to cover all sites. **Key Responsibilities** - Serve as first point of contact for all computer, application, and telecom requests. - Record, categorize, and log tickets using the central ticket management system. - Use tools such as SCCM, RDP, knowledge base, SMS, BES, Active Directory, and Exchange to resolve incidents. - Deploy, install, and support PCs, laptops, printers, multi‑function devices, mobile devices, and desktop phones. - Perform move support, provisioning, changing, and de‑provisioning of user accounts. - Troubleshoot hardware and application issues; conduct root‑cause analysis. - Escalate incidents to second/third level support and follow up for timely resolution. - Identify service improvement opportunities and document solutions. - Act as a subject‑matter expert for specific technologies and processes. - Provide knowledge transfer and mentoring to team members. **Required Skills** - 3+ years of customer support experience with high professionalism. - Strong client‑computing expertise (desktops, laptops, printers, multifunction devices, mobile devices). - Proficiency with Microsoft Office suite, Edge, Adobe Reader, and standard end‑user applications. - Experience with ticketing solutions (HEAT, ITSM, Remedy). - Skilled in remote support utilities (BES, RDP). - Solid troubleshooting and root‑cause analysis abilities. - Excellent verbal and written communication for all technical levels. - Ability to triage, multi‑task, and work under pressure. - Team player with independent work capability. - Willingness to work hours, weekends, and statutory holidays as required. **Required Education & Certifications** - University degree or college diploma in computer‑related field or equivalent work experience. - ITIL Foundations certification (preferred). - Microsoft certifications (e.g., MCSE, MCSA) are an asset. - Direct hospital or health‑care support experience is an asset.

Company Name: William Osler Health System
Job Title: Technical Support Specialist III
Job Description: Job title: Technical Support Specialist III Role Summary: Provide third‑level desktop and end‑user support within a health‑care information services environment, handling complex incidents, escalations, and problem resolution while maintaining high customer service standards. Expectations: * Resolve escalated tickets from support levels I‑II in a timely manner. * Act as a subject‑matter expert for a broad range of technologies and applications. * Mentor and train junior support staff. * Continuously seek and implement service improvement initiatives. Key Responsibilities: 1. Record, track, and categorize service requests using the central ticketing system. 2. Own and close escalated incidents, requests, and problems, liaising with SME teams as needed. 3. Perform advanced troubleshooting on end‑user devices, applications, and infrastructure (network, telecom, storage, specialized apps). 4. Analyze recurring issues to support problem‑management activities. 5. Utilize tools such as SCCM, RDP, Intune, Active Directory, and knowledge bases to resolve tickets efficiently. 6. Configure, deploy, and document technical solutions across the organization. 7. Create and update training materials and knowledge‑base entries. 8. Identify and recommend enhancements to support processes and tools. Required Skills: * 5+ years in technical support, preferably within healthcare or similar regulated environments. * Proficient with Windows desktops, laptops, mobile devices (Android/iOS), VOIP phones, and printers. * Experience with Microsoft 365 (O365), Citrix, and clinical/non‑clinical applications. * Strong command of Active Directory, SCCM/MECM, Intune/MDM. * Excellent problem‑solving, communication, and customer‑service skills. * Ability to work independently and collaboratively in a team setting. Required Education & Certifications: * Minimum of 1‑2 years of related experience per role level; 5+ years for Level III. * Microsoft certifications (e.g., MCSE, MCSA, or MCITP) are highly desirable. * Health‑care specific experience and certifications are an asset.

View 7 more jobs at William Osler Health System