Taskrabbit

About the Company

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world's largest furniture retailer - in 2017 At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it's a handyman (or woman!), a housecleaner, moving help or delivery person, we're imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they're at it.

Listed Jobs

Company Name

Taskrabbit

Job Title

Customer Support Tools & Systems Specialist

Job Description

**Job Title:** Customer Support Tools & Systems Specialist **Role Summary:** Support and optimize the technology stack powering the Customer Service organization, including Zendesk, chatbots, LMS, QA, and VoC platforms. Configure, maintain, and improve tools to enhance agent efficiency and customer experience while collaborating with cross‑functional teams. **Expectations:** - 1+ year experience in customer service, operations, or technical support. - Basic knowledge of Zendesk or comparable ticketing systems. - Strong attention to detail and proactive problem‑solving. - Ability to learn chatbot management, automation, and API basics. - Effective communication and collaboration across teams. - Self‑motivated, coachable, and eager to develop technical expertise. **Key Responsibilities:** 1. Assist in Zendesk administration: configure ticket forms, triggers, macros, user permissions, routing, and reporting. 2. Support chatbot and conversational AI tools: test performance, track metrics, and help design conversation flows. 3. Maintain other CS tech stack components (LMS, QA, VoC): manage access, troubleshoot minor issues, ensure integration. 4. Collaborate with Product, Engineering, and Operations to implement updates, test new features, and resolve system issues. 5. Document configurations, workflows, and changes; contribute to process‑improvement initiatives. 6. Provide first‑line operational support for agents; escalate complex problems as needed. **Required Skills:** - Foundational experience with Zendesk, Freshdesk, ServiceNow, or Salesforce Service Cloud. - Familiarity with chatbot platforms, automation concepts, and basic scripting or SQL (preferred). - Understanding of LMS, QA, or VoC tools (plus). - Strong analytical, troubleshooting, and data‑curiosity skills. - Excellent written and verbal communication; ability to present updates clearly. - Detail‑oriented, organized, and capable of managing multiple tasks. **Required Education & Certifications:** - High school diploma or equivalent (minimum). - Relevant post‑secondary education or certifications (e.g., ITIL, Customer Service Management) optional but not required.

New york city, United states

Hybrid

Fresher

18-12-2025