Auctane

About the Company

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe. From turnkey integrations to custom-built solutions, our ecosystem of brands provides a powerful toolbox of software solutions for every aspect of sending and receiving. Auctane brands include: ShipStation, Stamps.com, Packlink, ShipEngine, Metapack, ShippingEasy, Endicia, ShipWorks, GlobalPost, and Return Rabbit.

Listed Jobs

Company Name

Auctane

Job Title

Customer Success Manager

Job Description

**Job Title** Customer Success Manager **Role Summary** Build and maintain strategic relationships with high‑value merchants, ensuring optimal utilization of Auctane products to achieve their shipping and e‑commerce objectives. Drive retention, adoption, and revenue growth through workflow optimization, carrier strategy, and monetization opportunities while traveling onsite to provide personalized guidance. **Expectations** - Maintain deep expertise in ShipStation, carrier economics, and e‑commerce logistics. - Operate in a field‑based role, meeting customers 3–4 days a week and traveling nationwide 2–4 times yearly. - Deliver measurable customer success metrics (health scores, utilization, churn reduction). - Partner with sales, support, product, and engineering to close gaps and surface opportunities. **Key Responsibilities** - Analyze account health data, adoption, and process gaps to prioritize field actions. - Conduct discovery visits, provide in‑person strategy workshops, and document recommendations. - Identify and communicate cost‑saving and monetization opportunities linked to carrier choice and feature usage. - Educate customers on new releases, integrations, and best‑practice workflows. - Collaborate cross‑functionally to resolve escalations and enhance the overall customer experience. - Partner with sales to uncover upsell and expansion possibilities within the territory. **Required Skills** - Strong relationship‑building and stakeholder management. - Analytical ability to interpret usage data and translate insights into actionable plans. - In‑depth knowledge of shipping carriers, logistics, and e‑commerce platforms. - Excellent verbal and written communication, with the ability to simplify complex technical concepts. - Problem‑solving mindset and critical thinking for issue resolution. - Team player capable of coordinating with multiple internal departments. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Logistics, or a related field. - Preferred: Certifications in CRM (e.g., Salesforce), shipping industry credentials, or product‑specific training.

San diego, United states

Hybrid

22-01-2026

Company Name

Auctane

Job Title

Account Executive - API solutions

Job Description

**Job title:** Account Executive – API Solutions **Role Summary:** Drive new business acquisition for ShipStation API across the European mid‑market segment. Execute outbound hunting, identify & qualify leads, conduct consultative demos, and manage the full sales cycle from discovery to close, collaborating with internal teams and partner channels. **Expectations:** - 3–6 years of B2B SaaS/technology sales experience, ideally with API‑first products. - Proven track record of hunting and closing new mid‑market or enterprise deals. - Ability to manage a robust pipeline and meet revenue and margin targets. - Fluency in English; additional European languages are a plus. **Key Responsibilities:** - Acquire new mid‑market customers for ShipStation API across Europe. - Prospect via outbound calls, cold outreach, and partner‑generated leads. - Develop and execute territory and account plans targeting eCommerce, retail, and 3PLs. - Deliver product demos, technical discussions, and consultative sales engagements focused on API solutions. - Build and maintain a complete pipeline in CRM, tracking progress through the full sales cycle. - Negotiate contracts and pricing to achieve company revenue and margin goals. - Stay updated on eCommerce, shipping, logistics, and integration trends. - Collaborate with SDRs, Onboarding, Product, CSM, and Marketing teams. **Required Skills:** - B2B SaaS sales experience with a focus on API‑first products. - Strong technical sales aptitude – comfortable discussing APIs, workflows, and developer use cases. - Solution‑oriented selling, excellent communication, presentation, and negotiation skills. - Ability to work independently across regions and time zones. - Organized, self‑starter mindset with a “hunter” mentality. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Information Technology, or related field. - No specific certifications required.

London, United kingdom

On site

Junior

22-01-2026

Company Name

Auctane

Job Title

Field Account Manager - Vancouver, BC

Job Description

Job Title: Field Account Manager Role Summary: Field‑based SaaS sales professional responsible for driving adoption and expansion of ShipStation software within a defined TAM in Vancouver, BC. Owns a transactional book of merchant accounts, focuses on upsell, feature utilization, and revenue growth through consultative selling. Expectations: - Consistently meet or exceed quarterly revenue quotas. - Maintain an accurate pipeline and forecast. - Travel 4 days per week for in‑person customer engagement. - Partner closely with Implementation, Product, and Carrier teams to ensure seamless customer experience. Key Responsibilities: - Identify, prioritise and execute on high‑volume account expansion opportunities. - Conduct MEDDPICC‑based discovery, highlighting under‑utilised features and integrations. - Drive upsell of advanced ShipStation capabilities and plan upgrades. - Manage renewals and adoption metrics to maximise long‑term account value. - Educate and co‑sell with carrier partners, building channel relationships. - Provide adoption‑led sales motion using data, usage signals and discovery conversations. - Support carrier growth initiatives by ensuring effective use of integrations. - Report on pipeline, revenue metrics and adoption trends to management. Required Skills: - 2–3 years of proven SaaS account growth experience (B2B). - Strong consultative selling with experience in cross‑sell and upsell. - Familiarity with MEDDPICC sales methodology. - Data‑driven, analytical mindset; ability to use usage metrics to inform strategy. - Excellent communication and presentation skills. - Comfortable with frequent travel and in‑person customer visits. - Ability to collaborate cross‑functionally with Implementation, Product and Carrier teams. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field. - Preferred: experience with e‑commerce, shipping, or logistics software. - MEDDPICC certification (preferred but not mandatory).

Canada

Remote

24-02-2026

Company Name

Auctane

Job Title

Salesforce Administrator Intern

Job Description

**Job title:** Salesforce Administrator Intern **Role Summary:** Provide hands‑on support to the Revenue Operations (RevOps) team in maintaining and optimizing a mature Salesforce instance. Collaborate with Sales Ops, Marketing Ops, Customer Success Ops, and systems partners to enhance data quality, workflow automation, and reporting across the GTM organization. **Expectations:** - Work 40 hours per week for a 9‑week paid internship (June 9 – August 13 2025). - Hybrid schedule: onsite Tuesdays‑Thursday, remote Mondays & Fridays. - Produce actionable insights, maintain data hygiene, and support end‑to‑end user administration. - Demonstrate strong analytical, communication, and cross‑team collaboration skills. **Key Responsibilities:** 1. Manage Salesforce user administration: set up users, assign roles, profiles, and permissions. 2. Investigate and resolve data quality issues, identify patterns, and propose remediation. 3. Enforce data hygiene through validation rules, duplicate management, and periodic cleanup. 4. Create and maintain reports and dashboards for GTM stakeholders. 5. Document Salesforce processes, configurations, and best‑practice guidelines. 6. Design and implement workflow automation using Flows, validation rules, and approval processes. 7. Translate RevOps stakeholder requirements into functional Salesforce solutions. 8. Provide basic Salesforce support and troubleshoot user issues. **Required Skills:** - Proficient in Excel or Google Sheets (data manipulation, formulas, pivot tables). - Detail‑oriented, process‑focused, and comfortable with structured data environments. - Quick learner of new tools and ability to follow technical documentation. - Strong written and verbal communication; collaborative across teams. - Familiarity with CRM systems and revenue‑operations concepts. **Required Education & Certifications:** - Current enrollment in an accredited undergraduate or graduate program (Information Systems, Business Analytics, Computer Science, or related field). - Not eligible if graduating in May 2026. - Preferred: Salesforce Trailhead badges or ongoing progress toward Salesforce Administrator certification; prior Salesforce coursework, projects, or internship experience is a plus. ---

Austin, United states

Hybrid

Fresher

25-02-2026