RevsUp

1 Job

107 Employees

About the Company

For sales leaders, founders, and investors at today's leading technology companies, RevsUp is the premier North American talent partner - providing recruitment services for all revenue-generating roles. According to a Salesforce study, just 43% of enterprise sales representatives achieved quota in 2022. Since our founding in 2015, 72% of RevsUp placements have exceeded quota in their very first year in a new role. Our expertise in identifying and vetting sales talent, coupled with a deep understanding of the uniqueness of each business the firm represents, delivers RevsUp customers an unparalleled competitive edge in a rapidly changing world.

Listed Jobs

Company Name: RevsUp
Job Title: Director of Customer Success - Healthcare SaaS - Leadership Role - Remote - 5.0 Glassdoor
Job Description: **Job Title:** Director of Customer Success – Healthcare SaaS **Role Summary:** Lead and grow the Customer Success organization for a fast‑growing healthcare SaaS company. Own end‑to‑end enterprise client relationships, drive net revenue retention and expansion, and implement scalable CS processes while reporting directly to the CEO. **Expectations:** - Serve as the executive sponsor for the company’s largest hospital and health‑system accounts. - Deliver net revenue retention and growth targets through upsell, cross‑sell, and churn prevention. - Build, hire, and mentor a high‑performing CS team. - Partner with COO and CEO to define and execute scalable CS strategy. **Key Responsibilities:** - Manage executive‑level client relationships; ensure long‑term satisfaction, retention, and expansion. - Lead and develop a CS team of 6+ members; set hiring standards, training, performance metrics, and culture. - Oversee customer onboarding and handoff from implementation to ensure timely go‑live and adoption. - Conduct quarterly business reviews, provide ROI insights, and surface expansion opportunities. - Monitor usage, health metrics, and customer feedback to drive proactive support and product improvement. - Escalate critical client issues to product, engineering, and leadership; advocate for customer needs. - Partner with marketing, sales, and product to align initiatives and share success stories. - Set and track CS KPIs (NDR, LTV, CAC, CSAT, NPS) and report progress to executive team. **Required Skills:** - Strong leadership, executive presence, and team‑building ability. - Proven experience in client‑facing or professional services roles in healthcare SaaS or RCM. - Deep understanding of healthcare technology, especially EHR integrations (Epic). - Account management expertise: upsell, cross‑sell, churn mitigation. - Data‑driven mindset: interpreting usage data, health scores, and ROI metrics. - Excellent communication, presentation, and stakeholder‑management skills. - Ability to balance strategic planning with hands‑on execution. **Required Education & Certifications:** - Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field. - MBA or advanced business coursework preferable. - 6+ years of experience in software or healthcare technology; 1+ year of managing a CS or services team.