BackOps AI

www.backops.ai

2 Jobs

15 Employees

About the Company

BackOps is shaping the future of supply chain intelligence through advanced AI. Our solutions allow logistic teams to work at peak efficiency and focus on the things that matter most to your organization.

Listed Jobs

Company Name: BackOps AI
Job Title: Head of Product
Job Description: Job Title: Head of Product Role Summary: Lead AI-native supply chain intelligence platform's product strategy and execution. Define, build, and scale product vision from 0-1 in resource-constrained startup environment. Collaborate cross-functionally (engineering, customers, stakeholders) to deliver high-impact features aligned with enterprise needs. Expectations: - Own end-to-end product vision, strategy, and cross-functional execution. - Align product roadmap with company goals and evolving customer demands. - Translate customer insights into prioritized product requirements and solutions. - Drive iterative feature development in high-ambiguity, fast-paced startup. - Establish data-driven success metrics and product development standards. - Represent product to stakeholders (customers, investors, partners) with strong influence. - Build and scale a high-performing product team. Key Responsibilities: - Develop and iterate product roadmap, strategy, and execution plans. - Lead deep-dive discovery with enterprise customers for requirements. - Partner with engineering and design to deliver features iteratively. - Balance short-term priorities with long-term product vision. - Define metrics, KPIs, and analytics for product performance evaluation. - Foster product culture through mentorship and process standardization. - Communicate strategic value to stakeholders in diverse settings. Required Skills: - 5+ years product management experience (startup or high-growth B2B SaaS required). - Proven ability to build products from 0-1 and scale iteratively. - Experience with AI/ML-driven product development or implementation. - Strong cross-functional collaboration skills (engineering, design, sales). - Data-informed decision-making and customer-centric product mindset. - Exceptional stakeholder communication and negotiation capabilities. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - Certifications in product management methodologies or AI/ML preferred (not required).

San francisco, United states

Hybrid

07-09-2025

Company Name: BackOps AI
Job Title: Customer Solutions Engineer
Job Description: Job title: Customer Solutions Engineer Role Summary: Acts as a bridge between customers and engineering teams to drive product development and adoption through automation, technical insights, and customer relationship management. Expectations: Own customer relationships from onboarding to growth, translate feedback into product requirements, and identify automation opportunities to improve logistics operations. Key Responsibilities: - Manage customer portfolios and lead weekly/bi-weekly meetings to assess performance and plan automations. - Translate customer feedback into actionable product requests and collaborate with engineering teams. - Analyze workflows to recommend efficiency improvements and cost savings. - Identify account expansion opportunities and partner with sales leadership. - Track projects, prioritize requests, and advocate for customers internally. Required Skills: - 3-5 years in customer-facing technical roles (Technical Account Manager, Solutions Engineer, or similar). - Strong organizational and follow-through skills. - Ability to communicate technical concepts to non-technical stakeholders. - Experience partnering with engineering/product teams. - Proactive problem-solving and independent judgment. Required Education & Certifications: Bachelor’s degree in engineering, computer science, or related field; relevant industry certifications preferred.

San francisco, United states

Hybrid

13-10-2025