Moneris

www.moneris.com

4 Jobs

2,212 Employees

About the Company

We're the original Canadian fintech. Powering businesses--from the smallest micro-merchant to large enterprises--with the commerce solutions, expert knowledge and local support they need to reach their full potential. That's why we exist. For 25 years and counting, we're proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond. Discover exciting career opportunities at moneris.com/careers.

Listed Jobs

Company Name: Moneris
Job Title: Director, Site Reliability Engineer & DevOps
Job Description: **Job Title:** Director, Site Reliability Engineer & DevOps **Role Summary:** Lead strategic and operational direction of SRE and DevOps teams to ensure high availability and resiliency of mission-critical applications across on-premises and cloud platforms. Establish governance frameworks, automate deployment processes, and drive adoption of best practices for reliability, observability, and agility. Serve as technical authority while managing teams to deliver scalable, secure, and efficient systems. **Expectations:** Define and implement governance models for SRE/DevOps practices, align teams with business objectives, and ensure 24/7 system performance. Influence cross-functional collaboration to standardize tooling, processes, and SLGs. Oversee large-scale projects, vendor partnerships, and technology roadmaps to achieve operational excellence. **Key Responsibilities:** - Own strategic direction and roadmap for SRE, DevOps, and Observability teams. - Develop tooling, CI/CD pipelines, and automation frameworks to accelerate deployment and system monitoring. - Establish governance, SLGs, and standards for SRE/DevOps practices across applications and platforms. - Lead team management, mentorship, and performance evaluation of SRE/DevOps personnel. - Collaborate with technical leadership to operationalize technologies, resolve incidents, and optimize infrastructure. - Present technical proposals to stakeholders and negotiate with vendors to align solutions with business needs. **Required Skills:** - 10+ years of leadership experience in DevOps/SRE team management and platform engineering. - Expertise in public cloud, containerization, CI/CD tools (Jenkins, GitLab, Terraform, Ansible), and configuration management. - Proven proficiency in Agile methodologies (Scrum, Kanban) and modern DevOps practices. - Strong negotiation, cross-department collaboration, and presentation skills for technical and executive audiences. **Required Education & Certifications:** - Bachelor’s degree in a technical field or equivalent experience. - Advanced degree or certifications in SRE, DevOps, or cloud engineering preferred but not mandatory.

Company Name: Moneris
Job Title: End User Services Analyst
Job Description: **Job Title:** End User Services Analyst **Role Summary:** Manage the full lifecycle of hardware and software assets, ensuring accurate acquisition, tracking, reconciliation, and de‑commissioning. Oversee license compliance, asset audits, and coordination of disposals while supporting internal service requests and maintaining inventory integrity. **Expectations:** - Maintain 100 % accuracy of asset records and license reconciliations. - Complete semi‑annual asset audits on schedule. - Meet service level targets for order fulfillment, lease returns, and disposal processing. - Collaborate effectively with IT, finance, and vendors to resolve discrepancies. **Key Responsibilities:** - Administer the IT Asset Management (ITAM) portfolio: hardware, communication lines, licensed software, peripherals, and maintenance contracts. - Track and reconcile software licenses against vendor agreements. - Process hardware, software, and communication line requests; monitor purchase orders and finance asset numbers. - Coordinate lease asset returns and monitor shipment schedules. - Conduct semi‑annual audits; reclaim unused assets for redeployment. - Manage disposal workflows (recycling, employee sale, external sale, donation) and secure necessary certification documentation. - Generate reports and data analyses using Excel (formulas, pivot tables). - Support the ServiceNow asset module for ticketing and lifecycle tracking. **Required Skills:** - 3+ years experience in IT asset management or related technical role. - Strong understanding of IT terminology and ITAM processes. - Proficiency with ServiceNow (asset management module). - Intermediate to advanced Excel skills (data manipulation, formulas, reporting). - Detail‑oriented with strong analytical and problem‑solving abilities. - Effective teamwork and communication skills; bilingual English/French considered an asset. **Required Education & Certifications:** - Post‑secondary diploma or degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience. - Relevant certifications (e.g., ITIL, Certified IT Asset Manager) are advantageous but not mandatory.

Company Name: Moneris
Job Title: Senior Manager, Sales and Channel Support
Job Description: **Job Title:** Senior Manager, Sales and Channel Support **Role Summary** Develop and execute strategies to optimize sales team performance, enhance operational efficiency, and drive revenue growth. Provide insights, process improvements, and escalation management to support sales operations and organizational goals. **Expectations** - Reduce non-value activities for the sales team and improve seller experience. - Analyze call monitoring data to generate actionable insights. - Ensure sales feedback is shared with relevant departments to enhance products/services. **Key Responsibilities** - Lead a team to meet KPIs for email, call metrics, compliance, and performance. - Collaborate with sales leadership on initiatives to meet revenue and customer acquisition targets. - Serve as primary escalation point for sales-related issues, resolving complex escalations. - Manage internal/external audits and compliance for sales processes. - Develop and deliver weekly/monthly reports on sales trends, escalations, and production issues. - Oversee sales support/onboarding teams to ensure customer satisfaction and revenue growth. **Required Skills** - Proficient in Salesforce, OMS, ACI, and Microsoft Office (Visio, Project). - Knowledge of sales processes, relationship management, and sales operations. - Experience in merchant acquiring industry or payments sector preferred. - Strong analytical, leadership, and stakeholder communication skills. **Required Education & Certifications** - Bachelor’s degree in Business or related field. - 5+ years of people leadership experience. - 8+ years in sales, sales operations, or related roles.

Company Name: Moneris
Job Title: Senior Systems Engineer (Hybrid)
Job Description: **Job Title** Senior Systems Engineer (Hybrid) **Role Summary** Lead the design, implementation, and operational delivery of on‑premises and hybrid infrastructure solutions. Manage end‑to‑end project lifecycles, collaborate with cross‑functional teams, and serve as the primary technical point of contact for infrastructure deployments. **Expectations** * 10+ years in senior systems engineering or infrastructure delivery. * Proven leadership in technical projects yielding enterprise‑grade solutions. * Expertise in Linux (RHEL), VMware, Nutanix, and Azure environments. * Strong command of automation, IaC, and configuration management tools. * Demonstrated ability to ensure compliance, resilience, and performance of systems. **Key Responsibilities** 1. Architect, deploy, configure, and optimize virtual machines (Linux/Windows) across on‑prem, VMware, Nutanix, and Azure. 2. Engineer and automate infrastructure using Ansible, Terraform, PowerShell, and related tooling. 3. Lead requirement gathering, solution design, implementation, and operational handoff. 4. Create and document infrastructure service offerings for internal stakeholders. 5. Coordinate with application owners as sole contact for deployment and integration. 6. Ensure adherence to security standards, perform systems hardening, and manage capacity planning. 7. Manage lifecycle activities—including patching, monitoring, backup, and continuous improvement initiatives. **Required Skills** * Advanced Linux (RHEL) administration * Virtualization platforms: VMware ESXi, Nutanix AHV * Azure hybrid cloud integration * Automation & IaC: Ansible, Terraform, PowerShell * Directory & network services: LDAP, DNS, DHCP * Scripting (Bash, PowerShell) and system hardening * Enterprise monitoring, patching, backup solutions * Project leadership and stakeholder communication **Required Education & Certifications** * Bachelor’s degree in Computer Science, Information Systems, or related field (required). * Professional certifications preferred: VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Certified: Azure Administrator Associate, Ansible Automation Certification, or equivalent. ---