AlayaCare

4 Jobs

589 Employees

About the Company

AlayaCare is a provider of revolutionary cloud-based home health care software. With an end-to-end solution spanning clinical documentation, back office functionality, client and family portals, and mobile care worker functionality, we offer a platform for agencies to propel towards innovation and home care of the future. We are driven to enable the care we want our loved ones to receive in the place they call home. A fast-growing team of more than 500 employees, AlayaCare has offices in Canada, USA and Australia. ------------- AlayaCare est un fournisseur de logiciel revolutionnaire en soins de sante a domicile base sur le nuage. Avec une solution globale, couvrant la documentation clinique, les fonctionnalites de poste-cliniques, les portails clients et familles, le suivi des patients a distance ainsi que la fonctionnalite de travailleur de soins a domicile mobile, nous offrons une plateforme permettant aux agences de se propulser vers l'innovation et les soins a domicile du futur. Nous sommes une equipe en pleine croissance, avec plus de 500 employes, qui travaillent a nos bureaux au Canada, aux Etats-Unis, et en Australie.

Listed Jobs

Company Name: AlayaCare
Job Title: Software Developer
Job Description: Job title: Software Developer Role Summary: Core member of a feature development team, responsible for designing, coding, testing, and debugging high‑quality, secure, and scalable software. Collaborates with Product and Engineering to scope and deliver features, participate in code reviews, and contribute to the technical roadmap and continuous delivery practices. Expectations: - 70 % of time coding complex features - Active participation in code reviews and testing initiatives - Monitoring production applications and resolving client issues - On‑call rotation support - Communication with Product Owners to clarify requirements - Commitment to maintainability, extensibility, and performance Key Responsibilities: - Design, develop, test, and debug software components (PHP, Python, or modern JavaScript) - Conduct code reviews to promote reuse, maintainability, and scalability - Implement and maintain automated unit and integration tests - Monitor production systems and proactively address performance/security issues - Contribute to cross‑team technical initiatives and roadmap discussions - Participate in continuous delivery pipelines (CI/CD, Docker) - Support on‑call rotation to ensure application reliability Required Skills: - 2–4 years professional software engineering experience - Proficiency in at least one of: PHP, Python, or modern JavaScript (ES6+) - Experience with unit testing frameworks for chosen language - Familiarity with Git, CI/CD tools, and Docker containerization - Understanding of performance optimization and secure coding practices - Strong communication skills for technical and non‑technical audiences - Awareness of industry trends in tooling, performance, and development practices - Bilingual English/French an advantage Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)

Company Name: AlayaCare
Job Title: Customer Success Manager
Job Description: Job title: Customer Success Manager Role Summary:Senior Customer Success Manager responsible for strategic account management of large and enterprise customers within a SaaS healthcare platform, ensuring adoption, ROI, retention, and expansion. Expactations: - Drive customer ROI, NPS, and Net Dollar Retention. - Act as the primary executive touchpoint and trusted advisor. - Deliver Quarterly Business Reviews and continuous value recommendations. Key Responsibilities: • Define client journey and set milestone expectations based on the sales cycle. • Build and maintain trusted executive relationships and an influencer network. • Manage a healthy portfolio, targeting high NPS and NDR outcomes. • Provide regular stakeholder updates during implementation, advocating for client concerns and mitigating risks. • Escalate and resolve issues quickly, coordinating with internal teams. • Prepare and present polished QBRs, uncovering new use cases, adoption best practices, and product roadmap insights. • Monitor customer health scores and proactively engage based on indicators. • Identify upsell and expansion opportunities to grow account value. • Drive account growth and reduce churn through optimized product adoption and satisfaction. Required Skills: - 5+ years in customer‑facing roles managing mid‑market or larger accounts. - 3+ years of SaaS or post‑acute software experience. - Proven ability to nurture executive relationships and handle executive‑level escalations. - Strong analytical and data‑driven storytelling skills. - Excellent written, oral, and presentation communication. - Ability to develop and execute market‑specific strategies for growth and retention. - Collaborative team player with high integrity. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Information Technology, or related field. - Relevant certifications (e.g., Certified Customer Success Manager, SaaS Customer Success, or industry‑specific credentials) preferred.

Company Name: AlayaCare
Job Title: Product Designer
Job Description: Job title: Product Designer Role Summary: Design user‑centric digital experiences for healthcare professionals, driving efficiency and quality of care through intuitive interfaces and a scalable design system. Expectations: - 2‑4 years of product/UX design experience with a demonstrable portfolio. - Proficiency in modern design tools (Figma, Sketch, XD, Framer). - Strong communication skills in English; French language proficiency is an asset. - Ability to work remotely, meeting in Montreal 2× per week if required. Key Responsibilities: 1. Develop simple, accessible, and elegant user interfaces for healthcare workflows. 2. Collaborate with product managers, engineers, QA, and clinicians to turn research insights into testable design solutions. 3. Conduct user research, usability testing, and data analysis to inform design decisions. 4. Maintain and evolve the organization’s design system, ensuring consistency across platforms. 5. Deliver high‑quality artifacts to support development and quality assurance processes. 6. Participate in design reviews and cross‑functional working sessions. Required Skills: - UX strategy, interaction design, and visual design expertise. - Prototyping, wireframing, and micro‑interaction design. - Knowledge of accessibility standards (WCAG) and responsive design. - Analytical mindset: use qualitative and quantitative data, including analytics tools, to validate design choices. - Strong attention to detail in design files and shipped products. - Collaborative mindset with the ability to mentor junior designers. Required Education & Certifications: - Bachelor’s degree in Interaction Design, Human‑Computer Interaction, Graphic Design, or a related field (preferred). ---

Company Name: AlayaCare
Job Title: Implementation Specialist
Job Description: Job Title: Implementation Specialist Role Summary: Lead the delivery phase of AlayaCare cloud implementations, translating client processes into platform configurations, driving adoption through training, and ensuring successful go‑live outcomes. Expectations: - Own complex workstreams as platform expert. - Deliver on time, within scope and budget. - Maintain high customer satisfaction and adoption metrics. - Communicate effectively in English and French. Key Responsibilities: - Transition projects from discovery to delivery, managing scope and risk. - Execute project plans, align with release notes and product updates. - Configure the AlayaCare platform to fit client workflows and conduct workflow reviews. - Develop and deliver customized training for trainers and end users, both onsite and virtual. - Set up and monitor learner progress in AlayaCare University, resolve queries, and boost engagement. - Measure adoption, analyze utilization data, and report on delivery performance. - Maintain domain expertise (e.g., US Home Care, RCM, Clinical Best Practices) and mentor team members. - Document all work in project tools (Mavenlink, Confluence, HubSpot, Jira, Zendesk) following internal processes. - Travel to customer sites for go‑live support and training. Required Skills: - 2–5 years overall experience, including 1+ year SaaS implementations and 2+ years customer‑facing roles. - Strong written and verbal communication in English and French. - Adult learning principles and facilitation experience. - Excellent stakeholder management, relationship building, and negotiation skills. - Strong organizational, time‑management and multitasking abilities. - Analytical, solution‑focused problem solving with a proactive mindset. - Proficient with project and collaboration tools (Mavenlink, Confluence, HubSpot, Jira, Zendesk). - Willingness to work occasional weekends and travel. Required Education & Certifications: - Bachelor’s degree in Computer Science, Business, Health Informatics, or equivalent experience.