AlayaCare

About the Company

AlayaCare is a provider of revolutionary cloud-based home health care software. With an end-to-end solution spanning clinical documentation, back office functionality, client and family portals, and mobile care worker functionality, we offer a platform for agencies to propel towards innovation and home care of the future. We are driven to enable the care we want our loved ones to receive in the place they call home. A fast-growing team of more than 500 employees, AlayaCare has offices in Canada, USA and Australia. ------------- AlayaCare est un fournisseur de logiciel revolutionnaire en soins de sante a domicile base sur le nuage. Avec une solution globale, couvrant la documentation clinique, les fonctionnalites de poste-cliniques, les portails clients et familles, le suivi des patients a distance ainsi que la fonctionnalite de travailleur de soins a domicile mobile, nous offrons une plateforme permettant aux agences de se propulser vers l'innovation et les soins a domicile du futur. Nous sommes une equipe en pleine croissance, avec plus de 500 employes, qui travaillent a nos bureaux au Canada, aux Etats-Unis, et en Australie.

Listed Jobs

Company Name

AlayaCare

Job Title

Product Designer

Job Description

Job title: Product Designer Role Summary: Design user‑centric digital experiences for healthcare professionals, driving efficiency and quality of care through intuitive interfaces and a scalable design system. Expectations: - 2‑4 years of product/UX design experience with a demonstrable portfolio. - Proficiency in modern design tools (Figma, Sketch, XD, Framer). - Strong communication skills in English; French language proficiency is an asset. - Ability to work remotely, meeting in Montreal 2× per week if required. Key Responsibilities: 1. Develop simple, accessible, and elegant user interfaces for healthcare workflows. 2. Collaborate with product managers, engineers, QA, and clinicians to turn research insights into testable design solutions. 3. Conduct user research, usability testing, and data analysis to inform design decisions. 4. Maintain and evolve the organization’s design system, ensuring consistency across platforms. 5. Deliver high‑quality artifacts to support development and quality assurance processes. 6. Participate in design reviews and cross‑functional working sessions. Required Skills: - UX strategy, interaction design, and visual design expertise. - Prototyping, wireframing, and micro‑interaction design. - Knowledge of accessibility standards (WCAG) and responsive design. - Analytical mindset: use qualitative and quantitative data, including analytics tools, to validate design choices. - Strong attention to detail in design files and shipped products. - Collaborative mindset with the ability to mentor junior designers. Required Education & Certifications: - Bachelor’s degree in Interaction Design, Human‑Computer Interaction, Graphic Design, or a related field (preferred). ---

Montreal, Canada

On site

Junior

24-12-2025

Company Name

AlayaCare

Job Title

Implementation Specialist

Job Description

Job Title: Implementation Specialist Role Summary: Lead the delivery phase of AlayaCare cloud implementations, translating client processes into platform configurations, driving adoption through training, and ensuring successful go‑live outcomes. Expectations: - Own complex workstreams as platform expert. - Deliver on time, within scope and budget. - Maintain high customer satisfaction and adoption metrics. - Communicate effectively in English and French. Key Responsibilities: - Transition projects from discovery to delivery, managing scope and risk. - Execute project plans, align with release notes and product updates. - Configure the AlayaCare platform to fit client workflows and conduct workflow reviews. - Develop and deliver customized training for trainers and end users, both onsite and virtual. - Set up and monitor learner progress in AlayaCare University, resolve queries, and boost engagement. - Measure adoption, analyze utilization data, and report on delivery performance. - Maintain domain expertise (e.g., US Home Care, RCM, Clinical Best Practices) and mentor team members. - Document all work in project tools (Mavenlink, Confluence, HubSpot, Jira, Zendesk) following internal processes. - Travel to customer sites for go‑live support and training. Required Skills: - 2–5 years overall experience, including 1+ year SaaS implementations and 2+ years customer‑facing roles. - Strong written and verbal communication in English and French. - Adult learning principles and facilitation experience. - Excellent stakeholder management, relationship building, and negotiation skills. - Strong organizational, time‑management and multitasking abilities. - Analytical, solution‑focused problem solving with a proactive mindset. - Proficient with project and collaboration tools (Mavenlink, Confluence, HubSpot, Jira, Zendesk). - Willingness to work occasional weekends and travel. Required Education & Certifications: - Bachelor’s degree in Computer Science, Business, Health Informatics, or equivalent experience.

Toronto, Canada

Hybrid

Junior

30-12-2025

Company Name

AlayaCare

Job Title

Bilingual Business Development Representative

Job Description

**Job Title:** Bilingual Business Development Representative **Role Summary:** Drive pipeline growth through outbound prospecting and inbound lead conversion across a defined territory. Actively engage prospects, qualify opportunities, and nurture relationships with key decision‑makers, supporting the sales organization in achieving revenue targets. **Expectations:** - Execute ≥30 cold calls/day, personalized email sequences, and LinkedIn outreach. - Maintain 100% data accuracy in HubSpot; report activity and pipeline status regularly. - Meet or exceed KPIs for outreach volume, lead qualification rate, and pipeline contribution. - Conduct targeted research on prospects, tailoring messaging to buyer personas and pain points. - Coordinate with Sales Leaders to refine Ideal Customer Profile, messaging, and campaigns. - Engage 1,000+ accounts using multi‑threaded strategies, building influence across multiple contacts. **Key Responsibilities:** - Manage outbound prospecting and inbound lead conversion within the assigned territory. - Create and execute personalized outreach plans based on industry insights and buyer personas. - Qualify accounts against ICP criteria, ensuring high‑value outreach. - Develop and nurture relationships with stakeholders, mapping multiple contacts per account. - Execute cold calls, email campaigns, and LinkedIn engagement to secure meetings. - Maintain up‑to‑date CRM records in HubSpot; validate contact information and interaction history. - Collaborate with Sales Leaders to refine ICP, messaging, and outbound campaigns. - Represent the company at industry events, enhancing brand awareness and networking. **Required Skills:** - Fluency in English and French (written & spoken). - Proven cold‑calling ability, including targeting C‑suite executives. - Strong prospecting and lead qualification techniques. - Expertise with HubSpot CRM; familiarity with Outlook, ZoomInfo, LinkedIn Sales Navigator, and Gong. - Multi‑threaded outreach skill set across 1,000+ accounts. - Excellent research, communication, and relationship‑building skills. - Self‑starter mindset, persistence, and a results‑oriented approach. - Ability to manage multiple priorities and adapt strategies continuously. **Required Education & Certifications:** - Bachelor’s degree or college diploma in Business, Marketing, Communications, or a related field (preferred). - 0–2+ years of B2B sales, business development, or lead generation experience; SaaS or healthcare experience is a plus.

Montreal, Canada

Hybrid

05-02-2026

Company Name

AlayaCare

Job Title

Solutions Engineer (Bilingual)

Job Description

Job Title: Solutions Engineer (Bilingual) Role Summary: Provide bilingual (French/English) solutions engineering support for AlayaCare’s Quebec market. Design and deliver value‑driven product demonstrations, translate customer requirements into tailored SaaS solutions, and collaborate with sales, marketing, and product teams to close deals and support public sector initiatives. Expectations: - 2–3 years of solutions engineering, sales, or customer‑facing experience, preferably in SaaS or healthcare technology. - Fluency in French and English, with proven customer‑engagement experience in both languages. - Strong technical aptitude, ability to learn new software rapidly, and communicate complex concepts to both technical and non‑technical stakeholders. - Excellent project ownership, organization, and time‑management skills, handling multiple concurrent projects and deadlines. - Passion for healthcare technology and proactive learning of industry trends. Key Responsibilities: 1. Conduct product demos and assessments that focus on customer pain points rather than features. 2. Translate client needs into operational solutions across scheduling, billing, payroll, connectors, AI, and intelligence suites. 3. Produce and maintain solution documentation, use cases, and technical specs. 4. Draft and refine Statements of Work (SOWs) and support RFP/RFI responses. 5. Partner with Account Executives, Regional Directors, and Marketing to develop messaging, collateral, and market strategies. 6. Perform primary/secondary research on home and community‑based service delivery to inform solution design. 7. Identify and support conversion, upsell, and renewal opportunities with strategic accounts. 8. Engage clients and internal teams to gather requirements and provide tailored recommendations. 9. Stay current on SaaS healthcare product landscape, competitors, and market trends. Required Skills: - Bilingual fluency (French & English) in speaking, writing, and customer communication. - Solutions engineering or sales experience in SaaS/healthcare environments. - Presentation, communication, and stakeholder engagement skills. - Technical aptitude: rapid learning, product configuration, and clear explanation of solutions. - Problem‑solving, analytical thinking, and mapping of customer needs to solutions. - Experience with SOW creation, RFP/RFI preparation, and proposal writing. - Familiarity with CRM platforms (e.g., HubSpot) and low‑code/automation tools (e.g., Zoma, Retool, Make.com) is an asset. - Strong organizational and time‑management abilities. Required Education & Certifications: - Bachelor’s degree (B.Sc., B.Comm., or equivalent) in a related field (e.g., Business, Computer Science, Health Informatics). - No specific certifications required.

Montreal, Canada

Hybrid

05-02-2026