SupportYourApp

About the Company

SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: * Over 15 years of experience * Over 1200 professionals on a team * Over 60 operational languages * PCI DSS Certified Level 1 Service Provider * ISO/IEC 27001 certification * GDPR-, CCPA-, and HIPAA-compliance * Refined processes of onboarding, learning, and human development * Customer-focused consultants with exceptional language skills Our services include, but are not limited to: * Customer support (Front desk, Tier 1) * Technical support (Tier 1-3) * Social media customer service * CX services * AI-powered support teams * System setup and Integration * Reception desk services * Back-office services (data entry, content moderation & enrichment) * KYC and ID verification * Data annotation * Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That's why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal -- to support people. We support. You grow.

Listed Jobs

Company Name

SupportYourApp

Job Title

(native Danish) Chat Support Consultant, crypto (Remote)

Job Description

**Job Title** Chat Support Consultant – Crypto Support (Remote) **Role Summary** Support customer inquiries and issues related to crypto trading through live chat and email. Deliver accurate, timely solutions, maintain product knowledge, and provide feedback to improve service quality in a fast‑paced, culturally diverse environment. **Expactations** - Native Danish speaker with fluent C1 English. - Availability for rotating shifts including weekends and public holidays. - Maintain a quiet workspace with at least 8 GB RAM and a 50 Mbps download / 40 Mbps upload internet connection. - Adherence to company policies, confidentiality, and data protection standards. **Key Responsibilities** - Resolve customer questions, complaints, and technical issues via live chat and email. - Build and nurture long‑term customer relationships. - Provide accurate information on trading platform features and market conditions. - Log interactions accurately in Salesforce CRM. - Escalate complex issues and feed constructive feedback to management. - Proactively identify and suggest process improvements. - Support the team’s overall performance and efficiency goals. **Required Skills** - Live‑chat support experience (6–12 months) in crypto or financial services preferred. - Strong analytical, logical thinking, and problem‑solving abilities. - Positive, proactive, responsible attitude. - Basic financial or banking knowledge. - Familiarity with the crypto industry and market trends. - Salesforce CRM proficiency. - Excellent written and verbal Danish and English communication. **Required Education & Certifications** - Minimum of a high‑school diploma or equivalent. - Salesforce certification or equivalent CRM training is a plus, not mandatory.

Nice, France

Remote

24-12-2025

Company Name

SupportYourApp

Job Title

(native French) Chat Support Consultant, crypto (Remote)

Job Description

Job Title: Chat Support Consultant (Crypto) - Native French Speaker Role Summary: Provide customer support for a cryptocurrency trading platform via live chat and email, resolving inquiries, feedback, and complaints while ensuring customer satisfaction. Expectations: Native French language proficiency, C1 English, 6-12 months of customer support experience (preferably in crypto/financial services), and familiarity with cryptocurrency markets. Key Responsibilities: Deliver accurate solutions to crypto-related inquiries; maintain up-to-date product/market knowledge; collect and relay customer feedback to management; improve team efficiency; adapt to fast-paced environments with variable scheduling (including weekends/holidays). Required Skills: Native French speaker; C1 English (written/verbal); customer support experience (chat/email); basic financial/cryptocurrency knowledge; Salesforce CRM proficiency; analytical problem-solving; proactive, responsible attitude. Required Education & Certifications: None specified.

Bordeaux, France

Remote

06-01-2026

Company Name

SupportYourApp

Job Title

(native Lithuanian) Chat Support Consultant, crypto (Remote)

Job Description

**Job title:** Chat Support Consultant, Crypto (Remote) **Role Summary:** Provide real‑time assistance to users of a cryptocurrency trading platform through live chat, email, and ticketing systems. Handle inquiries, disputes, and appeals, deliver accurate solutions, and collaborate with the team to continuously improve support quality in a fast‑paced, multilingual environment. **Expactations:** - Work remotely with a personal laptop (≥ 8 GB RAM). - Be available for flexible shifts, including weekends and holidays. - Maintain high levels of focus, commitment, and adaptability. **Key Responsibilities:** - Deliver outstanding customer support via live chat, tickets, and email. - Handle order disputes, appeals, and general inquiries related to crypto trading. - Provide accurate, up‑to‑date information on platform features and market conditions. - Manage and follow‑up on complaints and escalations. - Gather and share constructive customer feedback with management. - Continuously seek ways to improve team performance and work efficiency. **Required Skills:** - Native Lithuanian speaker; English proficiency at least C1 level. - Minimum 6 months live‑chat support experience, preferably in crypto or financial services. - Strong analytical, logical thinking, and problem‑solving abilities. - Positive, responsible, and proactive attitude. - Basic financial knowledge or banking/payment experience preferred. - Knowledge of the crypto industry and familiarity with market dynamics. - CRM experience with Salesforce is an advantage. **Required Education & Certifications:** - High‑school diploma or equivalent. - Relevant certifications in customer service, CRM or finance are preferred but not mandatory.

Liverpool, United kingdom

Remote

22-01-2026