Project Kitty Hawk

About the Company

We are Project Kitty Hawk. We're an education technology and services nonprofit on a mission to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina's public universities. As an affiliate of the UNC System, funded by a start-up grant from the General Assembly, Project Kitty Hawk is dedicated to North Carolina's longstanding commitment to opportunity and innovation. We partner with the state's public universities to create online programs and services specifically designed to meet the unique needs of working adults. Together, we are helping accelerate progress toward North Carolina's 2030 attainment goal of 2 million adults with a postsecondary degree or credential, strengthening the workforce and driving economic growth.

Listed Jobs

Company Name

Project Kitty Hawk

Job Title

Salesforce Administrator

Job Description

**Job Title:** Salesforce Administrator **Role Summary:** Proactive, detail‑oriented administrator responsible for daily operations, enhancements, and user support of Salesforce, with focus on Marketing Cloud and Experience Cloud. Collaborates with stakeholders to gather requirements, document processes, and deliver data‑driven insights via reports and dashboards. **Expectations:** - Maintain system stability and data integrity across Salesforce applications. - Deliver timely support for Marketing Cloud campaigns and Experience Cloud site updates. - Translate business needs into functional solutions and process improvements. - Communicate effectively with both technical and non‑technical audiences. **Key Responsibilities:** - Support and execute Marketing Cloud email/list sends and campaign setups. - Manage content, permissions, and updates for Experience Cloud sites. - Troubleshoot and resolve user issues and system errors. - Conduct stakeholder meetings to gather requirements and recommend optimizations. - Design, build, and maintain custom reports, dashboards, and report types. - Advise users on data visualization best practices and data‑driven decision making. - Document system changes, business processes, and create user guides. - Perform data‑quality audits, cleansing, and support data‑integrity initiatives. **Required Skills:** - 2‑3 years of Salesforce administration/support experience. - Hands‑on expertise with Marketing Cloud and Experience Cloud (2‑3 years). - Proficient in building reports, dashboards, and custom report types. - Strong analytical, problem‑solving, and organizational abilities. - Excellent written and verbal communication; ability to work with diverse stakeholders. - Attention to detail and commitment to data accuracy. - Knowledge of Education Cloud or education‑sector data a plus. **Required Education & Certifications:** - Bachelor’s degree in Information Systems, Marketing, Business, or related field (or equivalent experience). - Salesforce Administrator certification preferred but not mandatory.

North carolina, United states

Hybrid

Junior

19-09-2025