JAM+

About the Company

Through flagship websites and specialized ecommerce platforms, JAM+ websites focus on customized products and have a shared e-commerce platform that powers a multi-brand shopping experience, a core marketing engine and shared back office operations. JAM brand items are sold through its own DTC channels such as Envelopes.com, JAMPaper.com, Folders.com, and labelsnstickers.com. JAM branded items are also sold through the largest ecommerce websites including Amazon, Staples, Office Depot, & WB Mason. Backed by private equity firm TZP Group and led by CEO Andrew Jacobs, JAM+ brands continue to innovate and expand into new categories.

Listed Jobs

Company Name

JAM+

Job Title

Customer Support Specialist (Remote - Full Time or Part Time)

Job Description

**Job Title** Customer Support Specialist (Remote – Full Time or Part Time) **Role Summary** Provide first‑line, omni‑channel support (email, phone, chat) for an e‑commerce brand. Deliver high‑quality, personalized service while meeting KPIs such as CSAT, AHT, and FRT. Participate in continuous improvement initiatives by documenting customer insights and collaborating cross‑functionally. **Expectations** * Handle high‑volume inquiries in a fast‑paced, high‑growth environment. * Maintain consistent communication style—empathetic, clear, and professional. * Demonstrate curiosity and a willingness to challenge processes to improve customer experience. * Manage shift coverage during core business hours, including occasional weekend or holiday periods. **Key Responsibilities** - Respond to customer requests across email, phone, and chat, building meaningful connections. - Resolve order, product, and account issues, ensuring full ownership of outcomes. - Meet or exceed performance KPIs (CSAT, AHT, FRT). - Maintain accurate, actionable documentation of interactions and resolutions. - Identify recurring issues and elevate them to supervisors to drive service improvement. - Collaborate with remote teammates via real‑time and asynchronous communication tools. **Required Skills** - Prior experience supporting customers via email, phone, or chat. - Strong empathy, problem‑solving, and communication abilities. - Friendly, clear, and warm tone with professionalism. - Comfortable juggling multiple channels and high‑volume workload. - Collaborative mindset suited to remote‑first teams. - Proficiency with customer‑service platforms such as Kustomer, Magento/Adobe Commerce, or NetSuite (preferred). **Required Education & Certifications** - High‑school diploma or equivalent; bachelor’s degree preferred. - No specific certifications required, though familiarity with CRM/CRM‑style tools is advantageous.

Toronto, Canada

Remote

19-09-2025

Company Name

JAM+

Job Title

Application Support Engineer

Job Description

Job Title: Application Support Engineer Role Summary: Provide proactive, end‑to‑end support for e‑commerce and operational platforms (Magento, NetSuite, Google Tag Manager) to troubleshoot incidents, resolve data‑related issues, and sustain smooth business workflows. Expectations: Act as a single point of contact for non‑technical teams, translate business problem statements into technical solutions, and independently manage incidents through resolution or escalation. Demonstrate strong problem‑solving, communication, and initiative in a remote setting. Key Responsibilities: - Collaborate with business stakeholders to diagnose root causes of operational issues and deliver clear, actionable guidance. - Resolve technical problems using available tooling; document incidents and, when necessary, elevate to development teams. - Execute non‑development tasks such as bulk data uploads, data‑feed investigations, and reporting across multiple platforms. - Configure and maintain Google Tag Manager (or equivalent) for accurate event tracking and data collection. - Develop and run SQL queries on production databases to extract data, troubleshoot issues, and support reporting needs. - Investigate and remediate order‑related problems across integrated systems. Required Skills: - Strong analytical and debugging abilities across complex systems. - Proficient in writing and executing SQL queries. - Excellent communication skills with the ability to translate technical details for non‑technical audiences. - Self‑motivated, independent work style suitable for a remote environment. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). - (Optional) Certifications such as Oracle SQL, Google Tag Manager, or e‑commerce platform credentials.

Canada

Remote

23-09-2025