OTC FLOW France

www.otcflow.fr

2 Jobs

48 Employees

About the Company

At OTC Flow, we recognize the critical need to address environmental challenges and contribute to sustainable development. As an environmental commodity intermediary, we operate within a complex and evolving market, aiming to provide liquidity, expertise and dynamism to the exchange of environmental commodities while promoting the intrinsic need for more responsible trading practices.

Listed Jobs

Company Name: OTC FLOW France
Job Title: Customer Success Manager Junior H/F
Job Description: **Job Title** Junior Customer Success Manager **Role Summary** A Junior Customer Success Manager drives client onboarding, training, and ongoing satisfaction for renewable energy solutions within the EU primary CEE market. The role bridges technical, sales, and client teams to maximize value capture and support growth targets. **Expectations** - Deliver a smooth onboarding experience for new clients. - Build and nurture long‑term client relationships. - Proactively manage client needs and prevent issues. - Coordinate cross‑functional resources to resolve incidents. - Maintain a high level of client satisfaction and retention. **Key Responsibilities** - Onboard and train new clients on primary CEE market solutions. - Develop and sustain strong client relationships to ensure retention. - Schedule and conduct regular follow‑up points to anticipate client needs. - Serve as the primary interface between clients, technical, and commercial teams. - Collaborate with internal teams to mobilize resources for issue resolution. - Organize and lead stakeholder meetings focused on client satisfaction goals. **Required Skills** - Excellent interpersonal and communication skills. - Proactive mindset with strong anticipation and problem‑solving abilities. - Deep client‑orientation and commitment to satisfaction. - Ability to manage multiple projects independently. - Team collaboration and stakeholder coordination. **Required Education & Certifications** - Master’s degree (Bac+5) in business, commerce, or a related field, or equivalent. - Formal CSM or business school training preferred. ---

Company Name: OTC FLOW France
Job Title: Customer Success Manager Junior - Relations publiques H/F
Job Description: Job title: Customer Success Manager Junior – Public Relations Role Summary: Support client onboarding, training, and satisfaction for renewable energy solutions, focusing on the primary Certified Emission Reduction (CER) market, while fostering strong client relationships and collaborating across internal teams. Expectations: - Demonstrate proactive, client‑centric behavior that anticipates and resolves issues before they become critical. - Manage multiple concurrent projects autonomously while maintaining high communication standards with diverse stakeholders. Key Responsibilities: - Lead onboarding and training of new clients on CER‑market solutions. - Build and maintain solid, long‑term client relationships to ensure satisfaction and retention. - Establish regular follow‑up touchpoints to proactively identify client needs and potential issues. - Act as the liaison between technical, commercial, and client‑facing teams to ensure seamless communication. - Coordinate with internal teams to mobilize resources for incident and issue resolution. - Organize and moderate stakeholder meetings centered on client satisfaction objectives. Required Skills: - Strong interpersonal skills and ability to communicate effectively with varied audiences. - Proactive mindset with anticipation and problem‑resolution capabilities. - High customer orientation and commitment to client satisfaction. - Self‑sufficiency and concurrent project management. - Team collaboration and stakeholder coordination. Required Education & Certifications: - Bachelor’s degree (BAC + 3) in business, commerce, or related field; ideally Master’s (BAC + 5). - Relevant training or certification in Customer Success Management is beneficial.