Udemy

About the Company

Udemy was founded in 2010 with a mission to improve lives through learning by democratizing access to skills development. Today, we've grown into one of the world's largest AI Powered Skills Acceleration Platform, with nearly 85 million learners worldwide and over 1.1 billion course enrollments. Our global skills ecosystem connects learners with 85,000 expert instructors across more than 250,000 courses in 77 languages. From programming and data science to business strategy and creative skills, we offer hands-on learning experiences designed for immediate real-world application. Udemy serves both individual learners advancing their careers and organizations building future-ready teams. Our AI-enhanced platform personalizes learning journeys, helping professionals master in-demand skills in today's rapidly evolving, skills-first economy. With over 17,000 business customers and growing demand for AI literacy across industries, we're transforming how the world learns and works. Whether you're an individual looking to upskill, an instructor ready to share expertise with millions, or an enterprise building workforce agility, Udemy is where skills happen.

Listed Jobs

Company Name

Udemy

Job Title

Manager, Salesforce Service Cloud

Job Description

**Job Title:** Manager, Salesforce Service Cloud **Role Summary:** Lead the implementation, ongoing ownership, and continuous improvement of Salesforce Service and Experience Cloud platforms across global customer operations, serving both enterprise and consumer customers. Drive product strategy, roadmap execution, and operational excellence while managing a technical team and collaborating with cross‑functional stakeholders. **Expectations:** - 5–10 years of experience managing or implementing Salesforce Service Cloud in a high‑growth or global environment. - Proven ability to translate complex business processes into scalable Salesforce solutions. - Leadership skills to mentor developers/administrators and influence stakeholders. - Strong knowledge of customer support operations, contact center processes, and case management best practices. - Experience with Agile/Scrum methodology for backlog grooming and sprint planning. **Key Responsibilities:** - Coordinate end‑to‑end rollout of Service & Experience Clouds, partnering with vendors and internal teams. - Serve as post‑implementation product manager: maintain system stability, manage continuous improvement, and execute the product roadmap. - Develop and prioritize a strategic backlog based on ROI and business priorities. - Collaborate with Global Customer Operations to identify pain points and drive automation/optimization initiatives. - Translate support workflows into declarative solutions (Flows, Omni‑Channel, Knowledge Base) and code when necessary. - Lead and coach a team of Service Cloud developers and administrators. - Facilitate UAT, change management, and adoption across multiple regions. - Monitor Salesforce releases; recommend high‑value features and optimizations. **Required Skills:** - Deep expertise in Salesforce core platform architecture and Service Cloud capabilities. - Advanced administrator skills; hands‑on experience with Flows and other declarative tools. - Strong strategic thinking and roadmap development. - Effective stakeholder management and cross‑functional collaboration. - Analytical problem‑solving with attention to detail. - Familiarity with Agile/Scrum, sprint planning, backlog grooming. **Required Education & Certifications:** - Salesforce Administrator Certification (mandatory). - Preferred certifications: Salesforce Platform App Builder, Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant. - Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (preferred). ---

Austin, United states

On site

Mid level

29-10-2025

Company Name

Udemy

Job Title

Senior Sales & Solutions Engineer

Job Description

Job Title: Senior Sales & Solutions Engineer Role Summary: Partner with enterprise sales teams to conduct discovery, map Udemy’s learning platform to customer business outcomes, and deliver high‑impact presentations and proofs of concept that secure executive buy‑in. Expectations: * Consistently uncover real business drivers behind customer interest. * Deliver persuasive storytelling that translates platform capabilities into measurable value. * Act as a trusted advisor, guiding prospects and customers through best practices and field‑feedback loops. Key Responsibilities: 1. Lead discovery with Account Executives on strategic accounts, identifying customer goals and mapping solutions. 2. Conduct insightful discovery interviews to uncover root challenges and motivations. 3. Translate business needs into tailored Udemy solution narratives for varied audiences. 4. Deliver presentations, demos, workshops, webinars, and events for executive groups and large stakeholder audiences. 5. Develop and manage effective Proof of Concept (PoC) initiatives. 6. Respond to RFPs/RFIs with clear, value‑focused solutions aligned to objectives. 7. Collaborate cross‑functionally with Product, Marketing, and Customer Success to feed field insights. 8. Maintain an up‑to‑date understanding of Udemy’s technology stack and industry trends. Required Skills: * 4+ years in pre‑sales, solution engineering, or consulting in SaaS/enterprise software. * Exceptional presentation skills for executive and large‑group audiences. * Strong discovery, storytelling, and business‑acumen abilities. * Proficiency in sales methodologies (e.g., MEDDPICC). * Excellent communication, relationship‑building, and influencing skills. * Ability to collaborate across sales, engineering, and product teams. Required Education & Certifications: * Bachelor’s degree in Business, Computer Science, Information Technology, or related field. * Relevant certifications in SaaS pre‑sales or solution engineering preferred (e.g., Microsoft Certified: Dynamics 365 Fundamentals, AWS Certified Solutions Architect – Associate).

Denver, United states

Hybrid

Senior

05-11-2025

Company Name

Udemy

Job Title

Software Engineer

Job Description

Job Title: Software Engineer Role Summary: Design, build, and maintain high‑performance microservices and APIs that drive a large‑scale, low‑latency learning platform. Expectations: Deliver robust, secure, and scalable solutions; own end‑to‑end feature development; collaborate in a fast‑paced, agile environment; communicate clearly with cross‑functional teams. Key Responsibilities: - Design, specify, and implement backend services and GraphQL APIs. - Participate in code reviews to ensure quality, testability, and performance. - Document, monitor, and maintain features after release. - Contribute to technical strategy and advocate for openness, inclusiveness, and scalability. Required Skills: - Strong proficiency in a statically‑typed backend language (Java, Kotlin, or C#). - Experience building and consuming APIs (GraphQL preferred). - Knowledge of object‑oriented design, data structures, and algorithms. - Familiarity with unit and integration testing. - Experience with microservice patterns, gRPC, and Spring Boot (preferred). - Background with NoSQL and real‑time messaging (Redis, Kafka, DynamoDB). - Exposure to container orchestration (Kubernetes, Marathon, or Nomad) and monitoring tools (DataDog). - Excellent written and verbal communication in English. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). - Minimum 3 years of full‑stack or backend software engineering experience.

Austin, United states

On site

Junior

19-11-2025

Company Name

Udemy

Job Title

Salesforce Service Cloud Developer

Job Description

**Job Title:** Salesforce Service Cloud Developer **Role Summary:** Design, develop, and maintain scalable solutions in Salesforce Service Cloud and Experience Cloud to enhance global customer support for both DTC and B2B workloads. Leverage declarative and code‑based tools, integrating with external systems, and implementing advanced automation. **Expectations:** - Deliver high‑quality, secure, and performant service‑cloud solutions on schedule. - Collaborate with product managers, architects, admins, and cross‑functional stakeholders. - Balance configuration with custom development, applying best practices. - Maintain code quality through tests, CI/CD, and documentation. **Key Responsibilities:** - Model and implement Service Cloud features (Cases, Knowledge, Omni‑Channel) using Apex, Lightning Web Components (LWC), Aura, and Flow. - Build and consume REST/SOAP APIs, Workato, platform events, and custom integrations. - Develop bulkified Apex, optimize SOQL/SOSL, and manage governor limits. - Create advanced flows, Process Builder logic, and Apex transactions with error handling. - Execute data migrations, transformations, and ETL tasks. - Perform QA, SIT, UAT support and manage deployments via Gearset and CI/CD pipelines. - Produce technical documentation and knowledge‑share artefacts. - Participate in agile ceremonies (sprint planning, stand‑ups, backlog grooming). **Required Skills:** - 5–10 years Salesforce Service Cloud development/admin experience. - Advanced Apex (bulkification, asynchronous patterns, test coverage). - Proficiency in LWC, Aura, HTML, CSS, JavaScript. - Expert Flow builder, Process Builder, and declarative automation. - SOQL/SOSL optimization; Apex REST/SOAP service design. - Git version control, branching, conflict resolution. - Familiarity with Salesforce CLI, VS Code, and Developer Console. - Security best practices (sharing, permission sets). - Integration tools: Workato, platform events, Gearset. - Agile development mindset, sprint execution. **Required Education & Certifications:** - Salesforce Administrator, Platform App Builder, Platform Developer I mandatory. - Preferred (but not required): Platform Developer II, Service Cloud Consultant, Experience Cloud Consultant, JavaScript Developer I. ---

Austin, United states

On site

Mid level

03-12-2025