CDW Canada

www.CDW.ca

1 Job

917 Employees

About the Company

We offer a full-stack, full-lifecycle approach to technology, leveraging our extensive solutions, services and brand relationships to meet your organization's unique needs. Backed by decades of experience, our experts have the deep industry and technical knowledge it takes to help you achieve your goals and drive innovation. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers. For the trailing twelve months ended June 30, 2023, CDW generated net sales of approximately $22 billion. For more information, please visit www.CDW.ca

Listed Jobs

Company Name: CDW Canada
Job Title: Security Operations Analyst- Managed Services
Job Description: **Job Title:** Security Operations Analyst – Managed Services **Role Summary:** Provides first‑level technical support for network, information, and endpoint security within a 24 × 7 managed services environment. Monitors, resolves, and escalates security incidents while maintaining service level agreements and building client trust. Continues professional development through training and certifications. **Expectations:** - Participate in 24 × 7 shift schedule, including weekends, holidays, and overtime. - Deliver high‑quality customer service and meet defined SLAs. - Pursue ongoing technical training and obtain relevant security certifications. - Contribute to a collaborative team atmosphere and share knowledge. **Key Responsibilities:** - Monitor security alerts and respond to first‑level support tickets (≈80% of time). - Escalate complex issues to senior analysts as needed. - Communicate incident status and post‑incident findings to clients. - Identify, record, and report service performance trends, anomalies, and SLA breaches. - Update and maintain knowledge‑base articles. - Apply Trusted Advisor techniques to strengthen client relationships. - Complete assigned self‑paced trainings and shadowing activities (≈20% of time). **Required Skills:** - Fundamental understanding of IT infrastructure and enterprise information systems. - Strong verbal and written communication abilities. - Critical thinking and problem‑solving skills. - Effective time‑management and organizational capabilities. - Proficiency with standard productivity tools (e.g., MS Office, email, diagramming). - Ability to learn and adapt quickly to new security technologies and products. - Call handling/ticketing experience preferred. **Required Education & Certifications:** - Bachelor’s degree in Engineering, Computer Science, or related field **or** 3‑year technical diploma **or** ≥4 years IT experience (including ≥1 year in support). - Entry‑level security certification desirable (e.g., CompTIA Security+, Cisco CCNA‑Security, Check Point CCSA, Palo Alto ACE, IBM QRadar Analyst, CrowdStrike CFIR, Microsoft SC‑200, etc.).