CDW Canada

www.CDW.ca

1 Job

917 Employees

About the Company

We offer a full-stack, full-lifecycle approach to technology, leveraging our extensive solutions, services and brand relationships to meet your organization's unique needs. Backed by decades of experience, our experts have the deep industry and technical knowledge it takes to help you achieve your goals and drive innovation. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers. For the trailing twelve months ended June 30, 2023, CDW generated net sales of approximately $22 billion. For more information, please visit www.CDW.ca

Listed Jobs

Company Name: CDW Canada
Job Title: Manager Security, Managed Services
Job Description: **Job title** Manager Security, Managed Services **Role Summary** Lead the delivery of managed security services, driving operational excellence, customer satisfaction, and team development. Manage performance against key metrics, oversee resource planning, and ensure high‑quality service aligned with Statements of Work (SOW). **Expectations** - Deliver services that meet or exceed SOW and KPI targets. - Increase customer satisfaction and loyalty through trusted advisor interactions. - Enhance team engagement, skill growth, and coaching effectiveness. - Drive process improvements that boost efficiency and service value. **Key Responsibilities** - Design, implement, and monitor operational reporting and KPIs. - Lead departmental and customer‑facing meetings; articulate service value. - Manage client relationships, handle escalations, and maintain strong communication. - Assign resources, prioritize workloads, and schedule activities to meet SOW deadlines. - Ensure documentation, SOPs, and knowledge base are accurate, current, and quality‑controlled. - Coach and mentor team members; conduct quality assessments and provide constructive feedback. - Identify and execute process improvement initiatives and new service launches. - Develop presentations, reports, and documentation for the team and clients. - Represent the organization in external forums, fostering industry thought leadership. **Required Skills** - Leadership and coaching; ability to develop and motivate teams. - Strong communication and stakeholder management. - Project and account leadership with a client‑focused mindset. - Expertise in managed security services and security operations. - Analytical skills for KPI development and reporting. - Process improvement, change management, and knowledge‑base maintenance. - Proficiency with service delivery tools and performance measurement. **Required Education & Certifications** - Bachelor’s degree (B.A./B.S.) or 3‑year diploma in Engineering, Computer Science, or related technology field. - 7–11 years of IT/ security experience, including 7 years in a client‑facing security role or SOC. - Minimum 2 years of experience leading people, projects, or customer accounts. - Relevant certifications such as CISSP, CISM, CISA, or CompTIA Security+ preferred.