SaasWorx

About the Company

SaasWorx is a AI first Consulting focused on digital & data transformation along with ours partners Salesforce, Snowflake and Oracle Netsuite. Our teams have rich domain experience across Financial Services, Manufacturing, Retail, High Tech, Automotive, Realty, and Senior Living space. By embedding AI capabilities in our core delivery process, we are able to reduce the "Time to Value" for our customers and maximise their investments in their technology platforms. We currently operate in North America, India, Africa, and Singapore.

Listed Jobs

Company Name

SaasWorx

Job Title

Business Analyst / Salesforce Administrator

Job Description

**Job Title:** Business Analyst / Salesforce Administrator **Role Summary:** A 3‑5 year experienced professional who bridges business needs and technical solutions in the Salesforce ecosystem. Responsible for gathering and documenting requirements, configuring and maintaining Salesforce, supporting testing, training users, and driving adoption while ensuring system integrity and alignment with client processes. **Expectations:** - Deliver accurate requirement analyses and clear documentation. - Configure and administer Salesforce to meet business objectives. - Maintain data quality, security, and system performance. - Provide effective user training and support. - Collaborate with cross‑functional teams and stay current with platform releases. **Key Responsibilities:** - Partner with stakeholders to collect, document, and refine Salesforce requirements. - Translate requirements into process flows, user stories, and acceptance criteria. - Configure objects, fields, workflows, flows, validation rules, reports, dashboards, profiles, and permission sets. - Conduct UAT, regression, and QA testing support. - Perform regular system audits, data hygiene, and security reviews. - Deliver end‑user training, documentation, and ongoing support to improve adoption. - Work with developers and technical leads on custom development and integrations. - Monitor Salesforce releases and recommend new features to enhance processes. - Contribute to team knowledge sharing and collaborative problem solving. **Required Skills:** - Strong Salesforce administration (Sales Cloud, Service Cloud) and configuration expertise. - Proficient in requirements gathering, documentation, and process mapping. - Ability to create and interpret dashboards and reports for decision‑making. - Excellent communication, presentation, and stakeholder management skills. - Experience supporting testing cycles (UAT, QA, regression). - Knowledge of additional clouds (Revenue Cloud, Marketing Cloud, Field Service) is a plus. - Ability to work independently and as a team player in a consulting environment. **Required Education & Certifications:** - Salesforce Administrator certification (required); Advanced Administrator, Business Analyst, or other relevant certifications preferred. - 3–5 years of hands‑on experience as a Salesforce Business Analyst and/or Administrator. - Permanent resident or U.S. citizen status.

Austin, United states

Hybrid

Senior

20-09-2025