Dye & Durham Corporation

www.dyedurham.com

1 Job

973 Employees

About the Company

Dye & Durham Limited provides premiere practice management solutions empowering legal professionals every day, delivers vital data insights to support critical corporate transactions and enables the essential payments infrastructure trusted by government and financial institutions. The company has operations in Canada, the United Kingdom, Ireland, Australia and South Africa. Additional information can be found at www.dyedurham.com.

Listed Jobs

Company Name: Dye & Durham Corporation
Job Title: Account Manager (12 month contract)
Job Description: Job Title: Account Manager (12‑month contract) Role Summary Drive revenue growth and customer retention for a portfolio of Canadian clients by upselling and cross‑selling the company's product suite, managing renewals, and building long‑term value‑driven relationships. Expectations - 5+ years in B2B account management, customer success, or SaaS sales (preferred). - Proven record of exceeding revenue, retention, and satisfaction targets. - Ability to engage stakeholders at all organizational levels and negotiate profitable contracts. - Willingness to travel up to 20% for client meetings and conferences. Key Responsibilities - Serve as the primary point of contact for existing customers, delivering exceptional day‑to‑day service. - Develop and execute account strategies aimed at upsell, cross‑sell, and renewal opportunities. - Proactively identify growth opportunities and work to exceed sales and retention goals. - Negotiate contracts and close agreements aligned with business objectives and profitability. - Conduct outreach via email, phone, virtual and in‑person meetings to strengthen relationships. - Monitor and analyze customer usage patterns to spot improvement and adoption opportunities. - Collaborate with Sales, Marketing, and Product teams to align strategies and messaging. - Maintain accurate account data in Salesforce, tracking renewals, opportunities, and updates. - Report on key metrics (retention, revenue growth, churn risk) to leadership. - Share client feedback to inform product development and customer experience enhancements. - Stay current with market trends, product updates, and best practices through ongoing training. Required Skills - Strong relationship‑building and client‑management abilities. - Excellent communication, presentation, and negotiation skills. - Proficient in CRM tools, especially Salesforce. - Highly self‑motivated, organized, and collaborative, with a customer‑first mindset. Required Education & Certifications - Post‑secondary education in Business, Accounting, Law, or a related field (or equivalent industry experience). - Knowledge or experience in legal technology or professional services is an asset.