- Company Name
- Pet Valu
- Job Title
- Vice President, Enterprise Applications and Operations
- Job Description
-
Job Title: Vice President, Enterprise Applications and Operations
Role Summary:
Lead the enterprise technology strategy and operations, ensuring enterprise applications (ERP, supply‑chain, HCM, corporate apps) and IT services are aligned with business objectives, delivered efficiently, and continuously improved.
Expectations:
- Deliver the Microsoft Dynamics 365 Finance & Operations (D365 F&O) implementation on time, on budget and within scope.
- Achieve high availability, performance, and data integrity across integrated enterprise platforms.
- Demonstrate measurable business impact through increased operational efficiency, data visibility, and scalability.
- Cultivate a high‑performance product management and IT operations culture that drives continuous improvement and user adoption.
Key Responsibilities:
- Develop and execute a cohesive enterprise technology strategy and road‑map aligned with corporate growth plans.
- Serve as executive sponsor for the D365 ERP modernization program; establish governance, risk management, and change‑management frameworks.
- Oversee day‑to‑day operation, maintenance, and enhancement of core ERP, supply‑chain, HCM, and other critical applications.
- Ensure seamless integration of enterprise systems (data flows, API connections, business processes).
- Lead, mentor, and evaluate the Product Owners team; prioritize road‑maps and translate business requirements into actionable deliverables.
- Provide executive oversight of IT operations: incident, problem, and change management (ITIL), infrastructure reliability, cloud environments, end‑user support.
- Partner with business leaders to translate strategic needs into technology solutions and to foster stakeholder engagement and adoption.
- Champion continuous improvement initiatives and vendor road‑map alignment to leverage new capabilities.
Required Skills:
- Strategic leadership and enterprise‑wide technology planning
- Deep knowledge of ERP (Microsoft Dynamics 365), supply‑chain, and HCM platforms
- Program and project management (Agile/Scrum, PMP, PRINCE2)
- Governance, risk, and change‑management expertise
- Strong stakeholder engagement, communication, and negotiation skills
- Product management and backlog prioritization
- ITIL or equivalent IT service management framework proficiency
- Ability to drive cross‑functional teams toward common goals
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (Master’s preferred).
- Certifications: PMP, PRINCE2, ITIL Foundation, Microsoft Certified: Dynamics 365 Finance & Operations, or equivalent.
- Proven track record of leading large‑scale ERP implementations and enterprise application operations.