Insurance Office of America

www.ioausa.com

2 Jobs

1,480 Employees

About the Company

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. For more information, visit www.ioausa.com.

Listed Jobs

Company Name: Insurance Office of America
Job Title: Senior Account Manager - Commercial Lines
Job Description: Job title: Senior Account Manager – Commercial Lines Role Summary: Owns a book of commercial real estate, habitational, and hotel/motel accounts to ensure retention and growth. Manages end‑to‑end policy lifecycle, renewals, billing, and claims while leading a small team and maintaining high service standards. Expectations: Deliver consistent account growth, rigorous compliance, and proactive customer support. Lead a team of account managers, drive process improvements, and represent company values in all interactions. Key Responsibilities: - Manage assigned commercial lines portfolio, focusing on retention, renewal, and expansion. - Conduct client research, prepare submissions, negotiate coverages, and present proposals to secure renewals and new business. - Oversee policy expirations, renewals, billing, and claims administration. - Monitor accounts receivable reports, pursue delinquent balances, and ensure timely collections. - Maintain agency management and carrier/vendor platforms; ensure data accuracy and completeness. - Lead and mentor the account management team; set daily priorities and review workloads. - Resolve complex client issues, ensuring error free service and adherence to procedures. - Communicate regularly with team on status, opportunities, and challenges. - Incorporate best practices and continuous improvement initiatives. - Uphold company policies, regulatory requirements, and industry standards. Required Skills: - 5+ years account management experience (7+ in insurance preferred). - Deep knowledge of commercial insurance brokerage, product lines, and client needs. - Strong analytical, problem‑solving, and decision‑making capabilities. - Exceptional written and verbal communication; ability to influence and negotiate. - Advanced organizational and multitasking skills in a fast‑paced environment. - Proficiency in Microsoft Office (Outlook, Word, Excel). - Leadership skills to guide and develop a small team. Required Education & Certifications: - High School Diploma or equivalent (minimum). - Active professional insurance license required; CIC or equivalent designation preferred.

Company Name: Insurance Office of America
Job Title: Software Support Engineer
Job Description: Job title: Software Support Engineer Role Summary: Provide tier 2/3 technical support for enterprise software, diagnosing and resolving complex issues, managing incidents, and maintaining system documentation. Expactations: 3 + years supporting cloud‑based enterprise applications (Salesforce, Workday, ServiceNow, DataDog, etc.); experience with SQL, JavaScript, and relational databases; remote work proficiency; on‑call participation and quick decision‑making. Key Responsibilities: • Diagnose and resolve complex technical issues in enterprise applications. • Lead incident response for critical production incidents, coordinating with customer success and engineering. • Document knowledge, create troubleshooting playbooks, and maintain technical documentation. • Configure and administer application workflows, monitors, alerts, reports, and SQL queries. • Test solutions manually and with automated tools before deployment. • Collaborate cross‑functionally to provide product feedback and improve system stability. • Manage software requests, triage incidents, analyze errors, and propose remedies. • Perform continuous improvement activities and adhere to policies and compliance standards. Required Skills: • Strong analytical and problem‑solving abilities. • Proficiency in SQL, JavaScript, and relational database management. • Experience troubleshooting cloud‑based enterprise applications. • Familiarity with incident management and ITIL fundamentals. • Excellent verbal and written communication; ability to translate technical concepts to non‑technical stakeholders. • Ability to multitask, prioritize, and produce accurate documentation under high volume. Required Education & Certifications: • Bachelor’s degree in a technical field or higher. • ITIL Foundations Certification.