Albi

About the Company

At Albi, we're a dynamic team on a mission to transform the restoration industry. Built by restorers for restorers, we know firsthand the challenges that come with managing a restoration business. That's why we've developed Albi--a powerful, all-in-one platform designed to streamline operations, increase efficiency, and drive growth. Our passion for the industry runs deep, and we believe the restoration community deserves more. We're not just building software--we're creating solutions that empower restoration professionals to do what they do best, faster and smarter. Whether it's managing field teams, handling client communication, or tracking project progress, Albi makes it all seamless and effortless. Our mission is simple: to propel the restoration industry forward, helping restoration businesses thrive by leveraging the best technology. We're committed to pushing boundaries, innovating continuously, and supporting restorers every step of the way.

Listed Jobs

Company Name

Albi

Job Title

Customer Success Manager

Job Description

**Job Title:** Customer Success Manager **Role Summary:** Drive post‑onboarding success for restoration contractors using the Albi SaaS platform. Serve as trusted advisor, increase product adoption, ensure measurable outcomes, mitigate churn, and uncover expansion opportunities while collaborating with Sales, Support, Product, and Onboarding teams. **Expectations:** - Manage a portfolio of accounts, meeting retention and growth targets. - Proactively identify and address churn risks. - Deliver quarterly business reviews (QBRs) and account health updates. - Conduct live or virtual training sessions to boost user confidence. - Operate autonomously in a fast‑paced startup environment. **Key Responsibilities:** - Own the client relationship after onboarding, acting as primary point of contact. - Monitor customer health metrics in CRM (HubSpot preferred) and trigger action plans. - Lead QBRs/ABRs and coordinate cross‑functional initiatives to resolve issues. - Provide product guidance, best‑practice recommendations, and adoption strategies. - Capture and communicate customer feedback to influence product roadmap. - Collaborate with Sales to identify upsell/expansion opportunities. **Required Skills:** - 2+ years in Customer Success, Account Management, or SaaS client‑facing role. - Strong verbal and written communication; ability to engage owners, admins, and field teams. - Proven ability to manage a book of business and prioritize accounts. - Analytical skills to interpret CRM data and customer health scores. - Experience conducting QBRs, trainings, and cross‑functional projects. - Self‑starter with problem‑solving mindset; comfortable in a startup setting. - Familiarity with restoration industry workflows is a plus. **Required Education & Certifications:** - Bachelor’s degree or equivalent experience preferred. - No specific certifications required; proficiency with HubSpot or similar CRM is essential.

Oak brook, United states

On site

Junior

23-09-2025

Company Name

Albi

Job Title

Product Manager

Job Description

**Job Title:** Product Manager **Role Summary:** Lead product development for a fast-growing SaaS platform in the restoration industry, focusing on empowering contractors to scale. Solve complex product challenges in a growth-stage startup environment. **Expectations:** 6+ years in software industry; experience in product management or engineering leadership roles. Must have strong product/operational judgment and systems thinking. Demonstrate empathy, design taste, curiosity, and speed. **Key Responsibilities:** - Conduct user research, competitive analysis, and data analysis to inform product decisions. - Translate user needs into clear product requirements for engineering and design teams. - Develop compelling messaging for new features targeting end-users. - Collaborate with sales and marketing to enhance customer engagement strategies. - Drive cross-functional alignment on product priorities and execution. **Required Skills:** - Product management experience in SaaS industry. - Strong systems thinking and root-cause analysis abilities. - Exceptional communication and stakeholder management skills. - User-centric design and empathetic problem-solving approach. **Required Education & Certifications:** Bachelor’s degree in Computer Science, Engineering, or related field. PMP or similar certification preferred.

Chicago, United states

On site

Mid level

07-11-2025