iNREACH Group Limited

About the Company

We are your one-stop business partner for all technology solutions in IT, Telecoms and Managed Print. Our dedicated, professional experts can assist with everything from auditing and planning to implementation and support of your next technology project. We will provide you with the solution you need and a better, more cost effective solution than you currently have. So if you would like to know more please continue to browse and get in touch.

Listed Jobs

Company Name

iNREACH Group Limited

Job Title

Second Line IT Support Engineer/Technician

Job Description

Job Title: Second Line IT Support Engineer/Technician Role Summary: Provide advanced technical support for hardware, software, and network issues, resolving escalated incidents from first-line staff and maintaining system reliability across the organization. Expectations: Deliver high‑quality, timely resolution of complex support tickets; maintain compliance with IT policies and security standards; contribute to continuous improvement of support processes; collaborate effectively with vendors and internal teams. Key Responsibilities: • Handle second‑line support for Windows, macOS, servers, printers, and mobile devices via phone, email, and ticketing systems. • Troubleshoot and resolve escalated incidents, including hardware, software, and network problems. • Administer user accounts, permissions, and access in Active Directory and Microsoft 365. • Maintain servers, printers, and network infrastructure. • Collaborate with third‑party vendors for issue resolution. • Document solutions and update the IT knowledge base. • Assist in system upgrades, migrations, and deployments. Required Skills: • Proven experience in a second‑line IT support role. • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals. • Proficiency with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk). • Familiarity with ITIL practices (plus). • Excellent problem‑solving and communication skills. • Ability to work independently and in a team. Required Education & Certifications: • Relevant IT certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent.

Milton keynes, United kingdom

On site

17-09-2025