Hard Rock Cafe

About the Company

Hard Rock Cafe, Inc. was founded in 1971 by Isaac Tigrett and Peter Morton in London. In 1979, the Cafe began covering its walls with rock and roll memorabilia, a tradition which expanded to others across the world. Today, it serves guests quality menu items and memorable experiences. We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members - including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. Diversity: is the celebration of differences and leveraging those difference to produce stellar results. Equity: is a process of seeking fairness through deliberate and intentional actions. Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Listed Jobs

Company Name

Hard Rock Cafe

Job Title

Assistant General Manager

Job Description

**Job Title** Assistant General Manager **Role Summary** Support the General Manager in overseeing all facets of a high‑volume restaurant, including front‑of‑house operations, bar, retail, live events and guest experience. Lead a diverse team, drive financial performance, and ensure brand standards are met or exceeded. **Expactations** - Deliver consistent operational excellence and guest satisfaction. - Meet or exceed key financial targets (sales, cost, labor). - Mentor and develop mid‑level managers and front‑line staff. - Champion and implement local and corporate initiatives. **Key Responsibilities** - Interpret and act on financial data to achieve performance metrics. - Partner with Sales to execute the restaurant’s marketing plan and grow entrée count YoY. - Coach junior managers on business objectives and performance reviews. - Collaborate with the GM to set clear operational direction and communicate it across departments. - Ensure all systems and processes are executed to brand standards. - Build and maintain a high‑performing team aligned with the cafe’s vision and values. - Drive change management and roll out local and company initiatives. - Foster a customer‑first culture; handle guest feedback, including social media. - Support staffing objectives: recruitment, retention, and career progression. - Design and deliver learning and development programs for all staff levels. **Required Skills** - Proven leadership and interpersonal skills, verified by references. - Strong verbal and written communication; ability to present to diverse audiences. - Excellent problem‑solving and consultative thinking. - Cross‑functional collaboration and teamwork. - Mentoring and coaching experience. - Proficiency in English (multilingual a plus). - Ability to work under pressure and meet deadlines. **Required Education & Certifications** - Bachelor’s degree in Business, Hospitality, or related field (or documented entrepreneurial hospitality leadership). - Valid UK work permit required. ---

London, United kingdom

On site

17-09-2025