Armavel, LLC

1 Job

88 Employees

About the Company

Cybersecurity, Architecture, Cloud IT

Company Name: Armavel, LLC
Job Title: Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response
Job Description: **Job Title:** Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response **Role Summary** Support day-to-day operations of a federal agency’s Salesforce platform, including security management, user support, system integrations, and incident resolution, with a focus on scalable solutions. **Expectations** - Must be a US Citizen with ability to obtain US Security Clearance. - Part-time (16 hours/week) on Eastern Time schedule: Saturday–Monday, 4:00pm–12:00am. **Key Responsibilities** - Manage Salesforce security configurations (users, roles, profiles, groups). - Troubleshoot and resolve Tier 1 cases (user creation, report/dashboard issues, end-user support). - Evaluate Salesforce product updates, implement best practices, and optimize platform performance. - Design and validate reports/queries to meet operational needs; provide data-driven insights. - Train end-users and escalate internal Salesforce challenges. **Required Skills** - Certified Salesforce Administrator (required). - Basic understanding of Salesforce workflows (opportunities, leads, accounts). - Customer service experience (help desk or equivalent). **Required Education & Certifications** - Bachelor’s Degree (preferred, not required). - Salesforce Administrator Certification (required).