Pluxee

About the Company

The leading global employee benefits and engagement partner that opens up a world of opportunities to help people enjoy more of what really matters

We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about. To make these experiences meaningful, fulfilling, and personalised, we combine our 45+ years of experience with the agility and energy of a new digital brand. The result is an exciting mix of 250+ products that give employees more freedom in the choices they make every day across 31 countries – from restaurant meals to culture, incentives, and gift vouchers.

Are you looking to shape the future of employee benefits and engagement? Get in touch directly with our teams at: careers@pluxeegroup.com

Listed Jobs

Company Name

Pluxee

Job Title

Digital Workplace Engineer Europe

Job Description

Job title: Digital Workplace Engineer (Europe) Role Summary: Lead the design, deployment, and ongoing optimization of digital workplace solutions across multiple regions. Drive collaboration, productivity, and security for end‑users while aligning initiatives with corporate strategy. Expectations: – Deliver world‑class workplace tools and services in a multi‑regional environment. – Ensure high availability, compliance, and cost efficiency. – Act as a technical leader and change agent for digital transformation. Key Responsibilities: • Deploy and continuously improve workplace software and hardware solutions. • Coordinate with global, regional, and local teams to align operational capabilities. • Architect and optimize end‑user resources, focusing on auditing, cost efficiency, and regulatory compliance. • Manage Microsoft 365 suite (Office 365, Exchange Online, SharePoint, Teams, OneDrive, Power Automate). • Automate asset management, security, and auditing using Intune, PowerShell, and Power Automate. • Resolve technical issues in Microsoft workplace applications promptly. • Monitor performance metrics, generate advanced reports, and implement optimization initiatives. • Design and deliver targeted training programs for advanced tool usage. • Evaluate and integrate emerging technologies to boost productivity. • Negotiate and manage vendor relationships, ensuring premium service delivery. • Standardize documentation and workplace processes at the regional level. • Champion ITIL processes and maintain KPIs across service management activities. Required Skills: - 5+ years of workplace engineering experience in complex, multi‑regional settings. - Expertise in Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive, Power Automate). - Hands‑on experience with endpoint management (Intune, Tanium). - Proficiency in ITSM workflows with ServiceNow (incident, problem, change management). - Advanced troubleshooting of Microsoft workplace applications. - Strong knowledge of Windows OS, patch management, endpoint security, and compliance. - Automation skills using PowerShell and Power Automate. - Familiarity with ITIL v4 best practices, especially change management. - Excellent communication, stakeholder engagement, and collaboration skills. - Fluency in English and French; additional languages are a plus. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Power Platform App Maker Associate, or equivalent. ---

Issy-les-moulineaux, France

Hybrid

Mid level

05-11-2025

Company Name

Pluxee

Job Title

Cybersecurity Governance analyst

Job Description

Job Title: Cybersecurity Governance Analyst Role Summary: Supports the implementation, monitoring, and continuous improvement of the organization’s cybersecurity governance framework, ensuring policies, standards, and procedures meet international and regulatory requirements. Collaborates with technical teams, legal, and business stakeholders to manage risks and maintain compliance. Expactations: Deliver clear, concise governance artifacts; demonstrate measurable progress on KPIs/KRIs; maintain confidentiality and impartiality; communicate technical findings effectively to non‑technical audiences. Key Responsibilities: - Develop, update, and enforce security policies, procedures, and standards aligned with ISO 27001, NIST, GDPR, LGPD, DORA, PCI‑DSS, and other applicable regulations. - Monitor and report on cybersecurity KPIs/KRIs, contributing to a central dashboard. - Conduct risk assessments (EBIOS, ISO 27005) and support action plans from internal/external audits. - Coordinate with legal teams to ensure regulatory alignment. - Execute employee awareness and training initiatives. - Prepare periodic security status and project reports for senior management. Required Skills: Technical knowledge of cybersecurity governance frameworks and risk assessment methods; strong analytical and synthesis capabilities; clear written and verbal communication, especially the ability to explain technical concepts to non‑technical stakeholders; collaborative teamwork in multidisciplinary environments; discretion and confidentiality. Required Education & Certifications: Bachelor’s degree (Bac +5) in Cybersecurity, Information Technology, or related field; ≥2 years of experience in cybersecurity governance or risk management. Certification in ISO 27001, NIST, or equivalent is advantageous.

Issy-les-moulineaux, France

Hybrid

11-11-2025

Company Name

Pluxee

Job Title

Customer Care Team Leader

Job Description

**Job title** Customer Care Team Leader **Role Summary** Lead and supervise a team of Customer Care Experts while managing the performance of outsourced customer service partners. Ensure service delivery meets agreed KPIs, SLAs, NPS, and quality standards, handle incident management, and support operational, forecasting, and continuous improvement initiatives in collaboration with the Partner Customer Care Manager. **Expectations** - Achieve and maintain operational targets for quality, productivity, and customer satisfaction. - Drive proactive incident prevention and effective resolution for partner‑related issues. - Foster continuous learning and development within the team. - Collaborate cross‑functionally to align partner performance with business goals. **Key Responsibilities** - Supervise, mentor, and evaluate Customer Care Experts, conducting check‑ins and performance reviews. - Coordinate training and upskilling initiatives for team members. - Monitor and enforce partner adherence to KPIs, SLAs, NPS, and quality benchmarks. - Analyze partner performance metrics; develop and implement corrective action plans. - Detect, document, and manage operational incidents; lead root‑cause analysis and preventive actions. - Escalate critical incidents to the Partner Customer Care Manager and ensure transparent communication. - Assist in volume forecasting, capacity planning, budget tracking, and cost control for partner operations. - Contribute to continuous improvement of internal and external processes. **Required Skills** - Proven leadership and team management capabilities. - Experience supervising customer service teams and managing third‑party vendors. - Proficiency with CRM systems (Salesforce, Genesys). - Advanced Excel skills; knowledge of Power BI is a plus. - Strong analytical, problem‑solving, and decision‑making skills. - Familiarity with incident management methodologies and tools. - Understanding of KPI, SLA, and performance reporting frameworks. - Excellent organizational skills, attention to detail, and autonomy. - Multilingual communication: fluent in English and either French or Flemish. - Ability to thrive in a fast‑paced, dynamic, multi‑tasking environment. **Required Education & Certifications** - Bachelor's or master’s degree in management, customer service, or a related field. - Professional certifications in customer service or vendor management are advantageous but not mandatory.

Brussels, Belgium

Hybrid

21-01-2026