Tim Hortons® Foundation Camps

1 Job

229 Employees

About the Company

Tim Hortons(r) Foundation Camps is a non-profit charitable organization founded in 1974 by Ron Joyce to honor his late friend Tim Horton. For over 50 years, Tims Camps has been a leader in youth development programming, helping young people from underserved communities gain the skills and confidence to rewrite their stories for a brighter future. Through experiences both at camp and in the classroom, youth build resilience, leadership, and responsibility, empowering them to thrive in school, work, and life. Through at-camp and in-classroom programming across North America, Tims Camps has provided life-changing experiences to over 325,000 youth, at no cost to them or their families. This is made possible through the generosity of Tim Hortons Restaurant Owners, guests, corporate sponsors, donors, and community partners.

Listed Jobs

Company Name: Tim Hortons® Foundation Camps
Job Title: IT Specialist / Service Delivery Manager
Job Description: **Job Title:** IT Specialist / Service Delivery Manager **Role Summary:** Oversee technical services and cloud infrastructure for multi-site nonprofit organization, ensuring secure, efficient IT operations across North America. **Expectations:** Hands-on leadership in IT infrastructure, vendor management, cybersecurity, and end-user support. Collaborate with teams to enhance network performance and implement technology upgrades. **Key Responsibilities:** - Technical governance of LAN/WAN, cloud (Azure), Microsoft 365, and Active Directory. - Manage IT service delivery (incident, problem, change, configuration) and vendor SLA compliance. - Coordinate with Security Operations Center (SOC) for vulnerability management and security hardening. - Provide end-user support for hardware, software, VoIP, and collaboration tools. - Optimize network and cloud architecture to improve data flow at camp locations. - Administer IT budgets, capital replacement plans, and inventory for hardware/software. - Lead IT projects, recommend network improvements, and maintain disaster recovery protocols. **Required Skills:** - 5+ years IT operations, vendor management, and end-user support. - Microsoft 365/Entra ID and Azure IaaS administration. - Network administration (Cisco, Extreme, SD-WAN). - ITIL practices for service management. - Strong problem-solving, organizational, and customer service skills. - Project management and budgeting competencies. **Required Education & Certifications:** - Post-secondary education in IT or equivalent experience. - Valid criminal background check.