- Company Name
- Vestmark
- Job Title
- Customer Engineer
- Job Description
-
Job title: Customer Engineer
Role Summary: Technical Customer Engineer joins the Professional Services team to deliver implementation of a Managed Accounts solutions platform for new clients. Hands‑on role involves planning, configuring, customizing, testing, and supporting client deployments, coordinating with internal technical and business teams, and managing client expectations throughout the project lifecycle.
Expectations: • Execute end‑to‑end client implementations; deliver quality configuration, integration, and data migration. • Maintain clear, proactive communication with clients and internal stakeholders. • Manage multiple priorities, meet project schedules, and address issues swiftly. • Provide post‑implementation support and custom reporting. • Demonstrate strong customer service, problem‑solving, and collaborative skills.
Key Responsibilities:
• Analyze functional and technical customer requirements.
• Document configuration specifications and effort estimates.
• Configure the managed accounts platform, data loaders, and workflow processes.
• Identify and communicate project dependencies, scope changes, and progress status.
• Partner with cross‑functional teams (operations, technology, account management).
• Provide technical support during and after implementation.
• Develop and deploy custom reports and documentation.
Required Skills:
• 3+ years in professional services or technical consulting for enterprise software (installation, configuration, customization, testing).
• Strong understanding of enterprise software implementation lifecycle and architecture.
• Experience with MS Windows, SQL, ETL tools, XML, IIS, JBoss, Tomcat.
• Project management skills: prioritization, scheduling, issue escalation.
• Excellent communication, customer service, and interpersonal skills.
• Creative problem solving, analytical thinking, independence, and resourcefulness.
Required Education & Certifications:
• Bachelor’s degree in Computer Science or related field (Master’s preferred).
• Valid certifications in relevant technologies (e.g., SQL, ETL, Windows Server) are a plus.