United IT

About the Company

United IT Solutions is a multi-disciplinary IT solutions company based in Irving, Texas, offering robust application development services, talent transformation and management, and continuous improvement and support. Founded in 2008, we have offered our IT services to more than 800 clients with 250+ active projects. With a vision to stay on course and pioneer in the IT sector, United IT Solutions has a motto to stay ahead with the three P's: People, Process, and Perform.

Listed Jobs

Company Name

United IT

Job Title

Servicenow Lead

Job Description

**Job Title:** ServiceNow Lead **Role Summary:** Lead end‑to‑end ServiceNow architecture, design, and implementation, focusing on ITOM, CMDB, Discovery, Event Management, and Service Mapping. Own integration of ServiceNow with data center infrastructure and ensure alignment with ITIL processes. Drive technical strategy, deliver high‑quality solutions, and mentor a multidisciplinary team. **Expectations:** - Deliver scalable, secure ServiceNow solutions that meet enterprise requirements. - Maintain optimal CMDB accuracy and data integrity. - Ensure compliance with ITIL best practices and organizational policies. - Communicate status, risks, and technical decisions to stakeholders. **Key Responsibilities:** - Design and architect ServiceNow modules (ITOM, CMDB, Discovery, Event Management, Service Mapping). - Integrate ServiceNow with servers, storage, networking, virtualization, and third‑party systems via REST, SOAP, MID Server, APIs, and web services. - Normalize, reconcile, and map CMDB data and dependencies. - Define and enforce ITIL processes for Incident, Problem, Change, and Configuration Management. - Lead technical workshops, reviews, and knowledge transfer sessions. - Collaborate with cross‑functional teams to gather requirements and validate solutions. **Required Skills:** - 14+ years IT experience with 10+ years ServiceNow design/architecture. - Deep expertise in ServiceNow ITOM, CMDB, Discovery, Event Management, Service Mapping. - Strong understanding of data center infrastructure (servers, storage, networking, virtualization). - Proficiency in integration technologies (REST, SOAP, MID Server, APIs, Web Services). - Excellent communication, stakeholder management, and technical documentation. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist (CIS) – ITOM or ITSM. - Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

Wilmington, United states

On site

Senior

05-03-2026

Company Name

United IT

Job Title

Servicenow GRC Lead

Job Description

**Job Title** ServiceNow GRC Lead **Role Summary** Lead the technical delivery of ServiceNow solutions with a focus on Governance, Risk, and Compliance (IRM/GRC). Guide cross‑functional teams through Agile implementation cycles, ensure best‑practice architecture, and act as the primary subject‑matter expert for ServiceNow platforms across ITSM, CMDB, Asset Management, ITOM, and Service Catalog. **Expectations** - Provide on‑site leadership (5 days/week) at client locations. - Drive high‑quality, on‑time delivery of technical deliverables. - Influence technical decisions, presenting options with risks and benefits. - Maintain and advance ServiceNow certifications and continuous learning. - Communicate clearly with both technical and non‑technical stakeholders. **Key Responsibilities** - Lead implementation project teams and support testing activities. - Conduct workshops to capture Agile user stories, epics, and features. - Design and configure ServiceNow UI, workflows, and reporting (including Performance Analytics). - Develop and enforce technical best practices, standards, and architecture guidelines. - Serve as liaison with ServiceNow product teams for issue resolution and feature adoption. - Deliver solution documentation and technology‑related deliverables. - Create and maintain Access Controls, Business Rules, scripting (Glide, JavaScript, Jelly), and Service Portal components. - Integrate ServiceNow with external systems via SOAP/REST/XML. - Apply discovery methods (horizontal SCCM/IP, top‑down Service Mapping, cloud, pattern‑based). **Required Skills** - 12+ years overall IT experience; 2+ years implementing ServiceNow IRM/GRC. - Proven delivery of ITSM, CMDB, Asset Management, ITOM, and Service Catalog solutions. - Deep functional and technical knowledge of ServiceNow IRM/GRC best practices. - Strong proficiency in Agile (Scrum, SAFe, Kanban) and SDLC processes. - Advanced scripting (ACLs, Business Rules, Glide, JavaScript, Jelly, UI Policies). - Experience with ServiceNow UI/Next UI design, tables/fields, and instance management. - Solid understanding of CSDM, data analytics, and reporting. - Expertise in integrations (SOAP, REST) and discovery methods. - Excellent written and verbal communication; client‑facing consulting experience. - Interest in cloud technologies (SaaS, PaaS, IaaS). **Required Education & Certifications** - Bachelor’s degree (preferred). - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist – Risk & Compliance (CIS‑RISK) and TPRM (CIS‑TPRM). - ServiceNow Certified Application Developer (CAD). - Preferred: SAFe Product Owner, SAFe Implementer, SAFe Agilist, Scrum Master certifications. - Ongoing maintenance of all certifications and relevant micro‑certifications.

Charlotte, United states

On site

Senior

13-03-2026