Flip

About the Company

We're the only Voice AI vendor that can deliver the real deal: Voice AI that doesn't deflect - it resolves, doesn't take months to deploy - takes minutes, doesn't deal in BS - delivers on results. Flip automates millions of phone calls per week for hundreds of the most iconic eCommerce, retail, healthcare, and transportation brands. And our reference list? It's as long as our customer list. Our team is the best thing we've built, and we're always growing. Want to work with the best of the best? Nows the time. Get to know us better @ flipcx.com

Listed Jobs

Company Name

Flip

Job Title

Software Engineer - Ecom/Retail

Job Description

New york, United states

On site

Junior

01-10-2025

Company Name

Flip

Job Title

Customer Success Manager

Job Description

Job title: Customer Success Manager Role Summary: Own post‑sale implementation and ongoing partnership with enterprise customers, ensuring rapid adoption and deep engagement, acting as strategic advisor and product advocate. Expectations: Demonstrate high ownership, speed, and adaptability; build strong cross‑functional rapport; exhibit entrepreneurial mindset; communicate clearly across channels; champion a customer‑first culture. Key Responsibilities: - Lead product implementation pre‑and post‑sale: set up integrations, configure product, deliver training. - Accelerate new customer success on key metrics, collaborating with sales to secure wins. - Maintain regular, proactive communication with clients (slack, email, calls, in‑person). - Identify and surface product gaps, collaborate with product & marketing to shape roadmap and customer community. - Foster long‑term partnerships, ensuring customers “feel like the first and only”. - Support colleagues across functions, embodying trust and ownership. Required Skills: - Proven experience in customer success, especially in e‑commerce or healthcare software. - Strong technical aptitude: integration set‑up, product configuration. - Excellent communication, negotiation, and relationship‑building. - Strategic thinking, problem‑solving, and ability to influence cross‑functional teams. - Self‑driven, results‑oriented, comfortable with ambiguity and rapid change. - Familiarity with sales processes and ability to support closing activities. Required Education & Certifications: - Bachelor’s degree or equivalent professional experience.

New york, United states

On site

05-11-2025

Company Name

Flip

Job Title

Vice President of eCommerce Sales - East

Job Description

**Job Title** Vice President of eCommerce Sales – East **Role Summary** Lead regional revenue for the eCommerce vertical in the Eastern United States. Build and manage a high‑performance Account Executive team, close strategic enterprise deals, and establish scalable sales processes. Drive revenue growth, forecasting accuracy, and a culture of accountability within a fast‑moving SaaS environment. **Expectations** - 90 days: GTM plan, hiring roadmap, pipeline, deal participation, forecasting cadence. - 6 months: fully ramped team, 3× pipeline coverage, ±10–15 % forecast accuracy, documented playbooks. - 12 months: 2× YoY revenue, sustained attainment, high‑retention team, operational rigor, readiness to scale. **Key Responsibilities** - Own regional revenue targets and revenue cycle. - Recruit, hire, coach, and retain top performing AEs. - Personally lead and close major enterprise accounts. - Implement sales discipline: forecasting, pipeline coverage, territory plans. - Partner with Customer Success, Product, and Marketing to align GTM strategy. - Represent the company at industry events and with key brand leaders. **Required Skills** - 2–20 years of SaaS sales leadership, ideally in eCommerce, CX, or retail tech. - Proven ability to grow ARR from $5–25 M to 100 M+. - Strong hiring, coaching, and retention track record. - Hands‑on operator comfortable running deals, building processes, and scaling simultaneously. - High emotional intelligence, low ego, founder‑mindset. - Builder mentality: create new markets, products, and processes. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, or a related field. - Relevant sales certifications (e.g., Certified Sales Professional) are a plus. ---

New york, United states

Hybrid

Senior

06-11-2025

Company Name

Flip

Job Title

Customer Content Marketing

Job Description

**Job Title** Customer Content Marketer **Role Summary** Creates, curates, and publishes high‑impact case studies and multimedia content that illustrates client success stories in voice AI for eCommerce and Healthcare. Content is used across sales enablement, marketing, and social channels to showcase measurable business impact and drive brand awareness. **Expectations** - Produce and publish a complete case study piece every week. - Deliver content that is engaging, professional, and aligned with the brand’s storytelling voice. - Work cross‑functionally with Marketing, Sales, and Customer Support to capture authentic customer experiences. - Continuously experiment with new formats, trends, and AI tools to keep content fresh. **Key Responsibilities** - Gather information from case study sheets, video interviews, and client feedback. - Write compelling case study narratives and supporting copy for LinkedIn, YouTube, X, website, CRM, and sales decks. - Produce and edit video content (short clips, longer‑form video, and polished social posts) using Premiere Pro or equivalent. - Create slide decks and visual assets to illustrate client impact. - Maintain a content calendar and workflow to ensure steady weekly output. - Collaborate with internal teams to capture authentic, award‑winning stories. - Iterate on content formats and messaging based on audience performance data. **Required Skills** - Strong storytelling ability with a focus on business impact. - Proficient video editing (Premiere Pro, CapCut, or similar). - Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Deep understanding of social media best practices for LinkedIn, YouTube, X, and website. - Excellent written communication and copywriting. - Ability to organize information, template assets, and streamline workflows. - Comfortable using AI tools to enhance creative output. - Entrepreneurial mindset and tolerance for fast‑paced, startup culture. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Multimedia, or related field. - No specific certifications required; relevant certifications in video production or digital marketing are a plus.

Brooklyn, United states

Hybrid

06-11-2025