GoodHabitz

About the Company

In an era of global skills shortages, we help organisations stay ahead of the curve by transforming learning from a business challenge into an organisation-wide habit. Our mission is bold and simple: 'making learning a habit' for employees and organisations worldwide. What: We're building a holistic learning and talent ecosystem that helps people upskill at the pace of change, making critical skill development a continuous, seamless part of the employee experience. How we do this: By designing learning that's bite-sized, accessible and genuinely enjoyable. Content that fits into busy work lives. Tools that empower time-starved teams. All to enable sustainable growth for people and businesses alike. ... GoodHabitz is a global L&D leader, active in 10 international markets, trusted by 2600+ clients, and used by over 7 million learners worldwide. Recognised as a Top 20 Online Learning Library Company by Training Industry and named a G2 High Performer in EMEA and Europe.

Listed Jobs

Company Name

GoodHabitz

Job Title

Revenue Operations Manager - Customer Success

Job Description

**Job Title:** Revenue Operations Manager – Customer Success **Role Summary:** Lead and optimize revenue operations for the Customer Success function in a fast‑growing SaaS environment. Use data‑driven insights to improve customer satisfaction, retention, and account growth while ensuring seamless processes from onboarding through renewal. **Expactations:** - Deliver scalable operational frameworks that support the Customer Success team’s objectives. - Translate complex data into actionable strategies that drive retention and expansion. - Foster cross‑functional alignment with Sales, Marketing, and Product to create a unified customer experience. - Continuously identify and implement process automation and efficiency improvements. **Key Responsibilities:** - Own end‑to‑end revenue operations processes for Customer Success (onboarding, adoption, renewal). - Analyze customer metrics, feedback, and churn drivers; develop and monitor retention strategies. - Implement and maintain CRM (Salesforce) and CS platforms; ensure data integrity and robust reporting. - Define, track, and report on CS‑specific KPIs; deliver insights to leadership and functional teams. - Provide training, enablement, and best‑practice guidance to the Customer Success organization. - Manage bonus calculations and incentive programs for the CS team. - Lead process‑improvement initiatives and automation projects to enhance efficiency and satisfaction. **Required Skills:** - 5+ years in Customer Success Operations or Revenue Operations within SaaS/B2B. - Strong analytical ability; proficient in Excel/Google Sheets and data‑visualisation (Tableau, Power BI a plus). - Expert use of CRM systems, preferably Salesforce, and CS platforms. - Excellent communication, leadership, and stakeholder‑management skills. - Project‑management experience with ability to handle multiple priorities. - Deep knowledge of SaaS metrics, customer lifecycle management, and RevOps best practices. - Proactive, results‑oriented mindset with a passion for customer success. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Economics, or related field (or equivalent professional experience). - Relevant certifications (e.g., Salesforce Administrator, Certified Revenue Operations Professional) are a plus but not mandatory.

London, United kingdom

Hybrid

Mid level

16-12-2025