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Nutrient

Nutrient

www.nutrient.io

2 Jobs

126 Employees

About the Company

Nutrient delivers the building blocks to accelerate digital transformation for modern businesses. Nutrient's SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platform transform document ecosystems. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public sector organizations in 24 countries. Backed by Insight Partners and based in Raleigh, N.C., Nutrient operates offices in England, France, and Austria. Nutrient is on a mission to evolve the human experience with documents, and its products are the integration of industry-leading document and workflow automation technology from PSPDFKit, ORPALIS, Aquaforest, Muhimbi, and Integrify. To learn more, visit www.nutrient.io.

Listed Jobs

Company background Company brand
Company Name
Nutrient
Job Title
Customer Success Representative
Job Description
**Job Title** Customer Success Representative **Role Summary** Lead end‑to‑end post‑sales engagement for a SaaS platform built around developer tools. Drive onboarding, adoption, renewal, and expansion, acting as a technical advisor and customer advocate. **Expactations** - Own the majority of the post‑sales lifecycle for 100+ accounts. - Ensure high customer satisfaction, retention, and growth of subscription usage. **Key Responsibilities** - Design and conduct structured onboarding programs: kickoff calls, milestone definition, and progress tracking. - Partner with product, engineering, and sales to tailor SDK/low‑code/workflow integrations to customer use cases. - Keep customers informed on product releases; deliver demos and workshops to maximize time‑to‑value. - Conduct proactive health checks, workshops, and business reviews for strategic accounts. - Capture technical feedback, synthesize into product road‑map contributions, and collaborate with engineering. - Identify churn risk and upsell/expansion opportunities; prepare ROI stories for renewal negotiations. - Coordinate with sales and marketing on strategic client visits and case study creation. - Escalate highly technical issues with support and engineering, ensuring timely resolution. **Required Skills** - 3–4 years of technical customer‑facing experience (Customer Success Engineer, Technical CS, Solutions Architect) at a developer‑tools company. - Strong knowledge of SDKs, libraries, REST APIs, cloud infrastructure, and document/workflow technology. - Excellent communication & empathy, able to translate complex technical concepts for diverse stakeholders. - Autonomous, proactive, and comfortable navigating ambiguity in a remote, fast‑moving environment. - Proven success driving product adoption, reducing churn, and influencing product direction with customer insights. - Project‑management skill: manage ~100 accounts simultaneously while spotting risk and expansion signals. - Bonus: hands‑on technical background (JavaScript, REST, cloud) and experience building CS programs. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience. ---
London, United kingdom
Remote
25-09-2025
Company background Company brand
Company Name
Nutrient
Job Title
Head of Developer Relations
Job Description
**Job Title** Head of Developer Relations **Role Summary** Lead developer advocacy, evangelism, and community building to ensure developers understand, adopt, and champion the company's product suite. Act as the primary technical voice, creating content, driving community engagement, and improving developer experience across documentation, onboarding, and support. **Expectations** - Demonstrate at least 7 years of proven experience in developer relations, education, or technical writing. - Exhibit strong technical acumen with hands‑on knowledge of SDKs, APIs, backend/frontend languages, and developer tooling. - Possess exceptional written and verbal communication skills; simplify complex concepts for diverse audiences. - Proactively partner with engineering, product, design, and marketing to align content and community initiatives with product roadmaps. **Key Responsibilities** - Serve as public advocate across forums, social platforms, and events (webinars, conferences, meetups). - Create original technical content: blogs, demos, tutorials, videos, and thought leadership pieces. - Launch, grow, and manage a vibrant developer community (Slack/Discord/Reddit/GitHub, etc.), including user groups, office hours, workshops, and ambassador programs. - Monitor community health metrics; use feedback to inform product, documentation, and onboarding improvements. - Develop and execute high‑quality developer documentation strategy: guides, SDK references, tutorials, and API documentation. - Conduct user testing and iterate on documentation clarity, usability, and depth. - Represent the brand at public speaking engagements and partner with influencers, integration partners, and industry leaders. **Required Skills** - Proven community‑building and developer advocacy experience. - Deep understanding of modern web/dev ecosystems (REST/GraphQL, SDKs, CI/CD, etc.). - Strong technical writing and content creation abilities. - Experience with community platforms: Slack, Discord, Reddit, GitHub, Stack Overflow. - Public speaking and event hosting proficiency. - Cross‑functional collaboration with engineering, product, design, and marketing. - Empathy for developer workflows and user‑centric mindset. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent professional experience). - Relevant certifications (e.g., AWS Certified Developer, Azure Developer Associate) preferred but not mandatory.
United kingdom
Remote
Senior
03-12-2025