Black Tomato

About the Company

Founded in 2005, Black Tomato was created to celebrate our belief in the power of travel. We're a company of passionate people, dedicated to uncovering the world's most remarkable destinations; crafting inspiring, emotional journeys that leave our clients with tales to tell for years to come. Our purpose is simple: to inspire people through remarkable travel experiences. Humility, thoughtfulness, and curiosity are the three things that drive us -- taking time to understand what really matters to our clients, collaborating with partners who share these same guiding values, and dreaming up ideas that go far beyond the ordinary. For us, details, care, and creativity turn a great trip into a remarkable one. We're proud to be recognized as industry leaders, with awards and accolades that celebrate our innovation, service, and dedication to excellence. But what matters most is the trust our clients place in us to create experiences that resonate and inspire. Whether it's celebrating a life milestone, venturing into the unknown, or reconnecting with what matters most, we exist to make it happen. Let's create something remarkable together.

Listed Jobs

Company Name

Black Tomato

Job Title

Operations Expert

Job Description

Job Title: Operations Expert Role Summary: Support sales and post‑booking processes for a luxury travel team, ensuring seamless delivery of travel experiences. Coordinate with Sales Managers, Travel Experts, partners, and internal teams (Product, CRM, Marketing, Leisure) to maintain accurate itineraries, client records, and documentation. Deliver high‑quality, personalized customer service throughout the client lifecycle. Expectations: - Provide exceptional, detail‑oriented service to clients and internal stakeholders. - Maintain accurate, up‑to‑date client data in the CRM system. - Resolve operational issues swiftly, demonstrating initiative and problem‑solving skills. - Work collaboratively across departments to enhance the overall client experience. Key Responsibilities: - Collaborate with Sales Managers and Travel Experts to apply best practices in sales delivery. - Liaise with destination partners to compile and verify itinerary details; ensure correct presentation and timely communication. - Assist in post‑sale processes, including client follow‑up and issue resolution. - Create and manage travel documents and client records within the CRM. - Coordinate with the Leisure department to deliver outstanding customer service across all client touchpoints. - Support the development of internal processes and improvements in sales operations. Required Skills: - Previous customer service and administrative experience, preferably in leisure, hospitality, or luxury sectors. - Strong verbal and written communication, with enthusiasm and polished presentation. - Exceptional attention to detail and aesthetic sensitivity. - Quick thinking, initiative, problem‑solving, and the ability to perform calmly under pressure. - Highly organised with effective prioritisation, time‑management, and multitasking abilities. - Proficiency in CRM systems; willingness to learn and navigate new software. - Basic knowledge of luxury travel destinations, hotels, and experiences (developable on the job). Required Education & Certifications: - No specific degree required; a bachelor’s degree in Business, Hospitality, or a related field is preferred. - Relevant experience and proven customer‑service expertise are essential.

London, United kingdom

Hybrid

25-09-2025