Telenet group

About the Company

As a provider of media, telecommunications and entertainment services in Belgium, Telenet group is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to 'wow' our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers' expectations, offering them the best possible experience in the digital world. With Telenet Business we serve the business market with connectivity, hosting and security solutions. With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet group we strive for sustainable growth , with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV Privacy rules? bit.ly/42Bz3Y4

Listed Jobs

Company Name

Telenet group

Job Title

Service Delivery Manager

Job Description

Job Title: Service Delivery Manager Role Summary: Lead and optimize back‑office service delivery for a telecommunications operator in partnership with an offshore provider. Ensure SLA compliance, quality standards and continuous process improvements while acting as the primary liaison between the client and the offshore team. Expectations: • Demonstrated experience managing offshore service delivery, preferably with Indian partners. • Deep knowledge of telco back‑office operations and system-facing processes. • Strong analytical, stakeholder‑management and cross‑cultural collaboration skills. • Ability to drive continuous improvement, implement automation, and ensure contract compliance. • Willingness to travel internationally for extended periods. Key Responsibilities: - Maintain end‑to‑end visibility on service delivery across ~50 offshore agents, ensuring SLAs and KPIs are met. - Act as the main liaison between the client and the offshore provider, fostering performance‑driven collaboration. - Execute regular quality audits and performance reviews, reporting findings and risks to senior management. - Identify and implement process enhancements, automation opportunities and efficiency gains within contractual boundaries. - Lead escalation management, governance, and risk assessments to uphold transparency and accountability. - Conduct onsite collaboration visits to offshore locations to strengthen engagement and operational excellence. Required Skills: - Offshore service delivery management (telco preferred) - SLA/KPI monitoring and reporting - Quality audit and continuous improvement methodologies (Lean, Six Sigma) - Excellent communication, stakeholder management, and cross‑cultural collaboration - Strong analytical and problem‑solving abilities - Proficiency in MS Office, reporting dashboards, and collaboration tools Required Education & Certifications: Bachelor’s degree in Business Administration, Information Assurance, Telecommunications, or related field. Relevant certifications (e.g., PMP, Six Sigma, ITIL) are an advantage but not mandatory.

Mechelen, Belgium

On site

04-11-2025

Company Name

Telenet group

Job Title

Digital Content Coordinator

Job Description

Job Title: Digital Content Coordinator Role Summary Execute and oversee data‑driven digital marketing campaigns across email, SMS, app, and web channels, ensuring high quality, interactive, and personalized customer communications. Expactations Deliver timely, visually compelling content that meets business objectives and technical requirements, collaborating across marketing, sales, and technical teams. Key Responsibilities - Create and manage interactive, dynamic campaigns using Selligent Campaign (or equivalent) for email, SMS, app messages, banners, landing pages, and forms. - Design visuals in Figma for small campaigns and convert designs to HTML/CSS/JavaScript for deployment. - Ensure campaign deliverability, testing, and compliance with SEO, geo‑targeting, and accessibility standards. - Maintain quality control across all digital touchpoints; update and optimize content as needed. - Act as liaison between business/marketing stakeholders and technical teams within an agile environment. Required Skills - 3+ years in direct marketing with proven experience in interactive email, landing page, and web form development. - Proficiency in HTML5, CSS3, and JavaScript. - Strong graphic design skills; fluency with Figma, Adobe Creative Suite (Dreamweaver, Photoshop, XD). - Experience with marketing automation platforms (Selligent Campaign, Marketo, Mailchimp, Salesforce Marketing Cloud, Adobe Campaign). - Knowledge of SQL for data segmentation and reporting. - Detail‑oriented, self‑directed, able to meet tight deadlines and adapt to last‑minute changes. - Excellent verbal and written communication; collaborative team player. Required Education & Certifications - Bachelor’s degree in Marketing, Communications, Design, Computer Science, or related field (or equivalent professional experience). ---

Mechelen, Belgium

Hybrid

Junior

11-11-2025

Company Name

Telenet group

Job Title

Account Manager

Job Description

**Job Title** Account Manager **Role Summary** Drive revenue growth and strengthen strategic partnerships with enterprise clients across telecom, IT, UC&C, hosting, and security solutions. Serve as trusted advisor to C‑level and operational stakeholders, translating corporate vision into actionable sales strategies. **Expectations** - Deliver measurable growth in assigned key accounts. - Build and nurture long‑term relationships with senior stakeholders. - Actively identify and develop new business opportunities. - Align internal resources to meet client needs and satisfy KPIs. **Key Responsibilities** - Cultivate strong relationships with strategic accounts and internal teams. - Conduct market analysis to anticipate customer needs and link them to product/service offerings. - Create and execute long‑term growth plans, translating company goals into clear sales actions. - Engage operational and C‑level stakeholders to ensure satisfaction and uncover upsell chances. - Partner with presales, support, senior leadership, and product management to design optimal solutions. - Monitor account performance, report on KPIs, and adjust strategies accordingly. **Required Skills** - In‑depth knowledge of telecom, IT, UC&C, hosting, or security solutions. - Proven experience in account management or business development within the enterprise segment. - Strong network and relationship‑building skills at C‑level. - Strategic thinker with ability to spot and pursue future opportunities. - Excellent communication, negotiation, and presentation skills. - Results‑driven mindset with track record of meeting or exceeding sales targets. **Required Education & Certifications** - Bachelor’s degree in Business, Communications, Telecommunications, Information Technology, or related field. - Relevant industry certifications (e.g., CCNA, PMP, or equivalent) are an advantage but not mandatory.

Mechelen, Belgium

On site

25-11-2025