- Company Name
- Black Box
- Job Title
- ServiceNow Certified System Developer
- Job Description
-
Job Title: ServiceNow Certified System Developer
Role Summary:
Design, develop, and deploy ServiceNow solutions that meet business requirements across ITSM, ITOM, CSM, HRSD, and other modules. Provide technical leadership, execute best‑practice architecture, and ensure secure, scalable, high‑performing implementations.
Expectations:
- Deliver fully functional ServiceNow enhancements on schedule.
- Maintain version control, coding standards, and documentation.
- Mentor junior developers and contribute to continuous improvement of development processes.
Key Responsibilities:
- Architect scalable ServiceNow platforms and roadmap plans.
- Lead workshops to gather business and technical requirements.
- Configure, customize, and optimize ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P).
- Script using JavaScript, Glide API, UI Policies, Client Scripts, Business Rules, and Flow Designer.
- Design and implement integrations via REST, SOAP, MID Server, and APIs.
- Manage instance upgrades, patches, performance tuning, and data synchronization.
- Draft and enforce development standards, coding guidelines, and governance models.
- Conduct code reviews, ensure architecture compliance, and produce technical documentation.
- Collaborate with cross‑functional teams to support digital transformation initiatives.
Required Skills:
- ServiceNow platform expertise and best‑practice implementation.
- Proficiency in JavaScript, Glide API, Flow Designer, and Workflow automation.
- Integration knowledge (REST, SOAP, MID Server, APIs).
- Experience with ServiceNow modules: ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P.
- Performance Analytics, Reporting, and CMDB familiarity.
- Agile methodologies (Scrum, Kanban) and effective stakeholder communication.
Required Education & Certifications:
- Bachelor’s or Master’s degree in Computer Science, IT, or related field.
- ServiceNow Certified System Administrator (CSA) – Required.
- ServiceNow Certified Implementation Specialist (CIS) – Preferred.
- ServiceNow Certified Application Developer (CAD) – Preferred.