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Daikin Africa

Daikin Africa

www.daikinafrica.com

3 Jobs

2 Employees

About the Company

Welcome to the official page of Daikin Africa, offering the latest innovative HVAC-R solutions built to meet the local market requirements

Listed Jobs

Company background Company brand
Company Name
Daikin Africa
Job Title
Digital Service & AI Tools Specialist
Job Description
**Job title** Digital Service & AI Tools Specialist **Role Summary** Drive the digital transformation of customer service by supporting the development, deployment, and optimization of self‑service technologies, including the AI‑powered DaiTA Technical Assistant Chatbot. Partner with cross‑functional teams to ensure successful roll‑outs, continuous improvement, and stakeholder adoption, thereby enhancing service efficiency and reducing human interaction costs. **Expectations** - Deliver high‑quality chatbot functionality in line with business requirements. - Ensure smooth rollout and local readiness across all affiliates. - Use data‑driven insights to refine self‑service tools and measure impact. - Communicate technical concepts clearly to non‑technical stakeholders. - Identify and evaluate emerging technologies that support service operations. **Key Responsibilities** - Support development and deployment of the DaiTA Technical Assistant Chatbot, coordinating testing and implementation of critical requirements. - Conduct roll‑outs across affiliates, monitor adoption, usage, and effectiveness, and report on value delivery. - Gather user and stakeholder feedback, analyze usage data, and recommend content or logic improvements. - Identify opportunities for self‑service tool enhancements, quantify efficiency gains, and advocate for broader adoption. - Act as key‑user and subject‑matter expert for customer service systems, liaising between users and technical teams. - Scout emerging technologies, assess fit, and support integration into service operations. **Required Skills** - Experience with self‑service platforms or chatbot technologies. - Strong understanding of service operations and digital transformation. - Proven ability to manage system roll‑outs and coordinate cross‑functional teams. - Analytical mindset for assessing tool performance and efficiency gains. - Excellent communication and stakeholder engagement skills. - Ability to translate complex technical concepts into clear, simple language for non‑technical audiences. **Required Education & Certifications** - Master’s degree in Information Systems, Engineering, Business Technology, or a related field (preferred). - Technical certifications in AI, chatbot development, or related digital tools are advantageous but not mandatory.
Ostend, Belgium
Hybrid
26-09-2025
Company background Company brand
Company Name
Daikin Africa
Job Title
Senior IT Project Manager HR
Job Description
**Job Title:** Senior IT Project Manager – HR **Role Summary:** Lead and manage international HR technology projects across EMEA, acting as solution owner for SAP SuccessFactors, SAP HCM, Kronos, and Docebo platforms. Drive digital HR transformation, coordinate cross‑functional teams, and ensure seamless implementation of new functionalities and integrations. **Expectations:** - Deliver projects within 6–12 month timeframes, with possible longer cross‑domain initiatives. - Serve as the primary point of contact for project stakeholders, including business, IT, and offshore teams. - Provide 3rd‑line support for post‑go‑live issues and contribute to continuous improvement of HR processes. - Travel occasionally to Daikin group sites across EMEA. **Key Responsibilities:** 1. Lead end‑to‑end project life cycles for HR technology initiatives (planning, execution, monitoring, closure). 2. Own and maintain the SAP SuccessFactors landscape (Employee Central, Recruiting, Onboarding, Learning, Time Tracking, Performance & Goals). 3. Manage SAP HCM payroll processes and Kronos/Employee Self‑Service time & attendance solutions. 4. Oversee Docebo learning platform implementation for service technicians. 5. Coordinate project teams, offshore resources, and business partners to define scope, deliverables, and timelines. 6. Analyze improvement requests, recommend solutions, and drive standardization and best‑practice adoption. 7. Collaborate with IT architects to translate strategic HR vision into roadmaps and technical designs. 8. Communicate project status, risks, and benefits to stakeholders and senior management. 9. Provide post‑go‑live support and troubleshooting for complex issues. **Required Skills:** - Project management (PMI, PRINCE2, or equivalent). - Functional expertise in SAP SuccessFactors (Employee Central, Recruiting, Onboarding, Learning, Time & Performance). - Knowledge of SAP HCM payroll and Kronos time‑attendance systems. - Experience with Docebo or comparable learning management systems. - Strong analytical, problem‑solving, and decision‑making capabilities. - Excellent stakeholder management and communication skills; comfortable presenting to senior groups. - Self‑discipline in planning, tracking, and reporting. - Ability to work collaboratively in cross‑functional and multicultural teams. - Willingness to travel within EMEA. **Required Education & Certifications:** - Master’s degree in Business, Economics, Information Technology, or related field. - Minimum 5 years of experience in IT project management and functional analysis within an enterprise HR technology context. - Project management certifications (e.g., PMP, PRINCE2) preferred. ---
Oostkamp, Belgium
Hybrid
Senior
27-09-2025
Company background Company brand
Company Name
Daikin Africa
Job Title
IT Data Architect
Job Description
**Job Title:** IT Data Architect **Role Summary:** Lead the design, implementation, and governance of a unified Microsoft Azure/Databricks data platform supporting enterprise‑wide reporting, AI, and ML initiatives across manufacturing, logistics, finance, sales, and R&D. **Expectations:** - Deliver data architecture solutions aligned with the Data & Analytics strategy. - Drive innovation, proof‑of‑concepts, and adoption of emerging analytics technologies. - Translate business requirements into technical proposals and roadmaps. **Key Responsibilities:** - Analyze cross‑functional reporting and data insights requirements. - Draft implementation proposals for Azure, Databricks, Power BI, and niche technologies. - Manage and document a comprehensive data asset inventory; identify monetization opportunities. - Design consistent data & analytics architecture for structured and unstructured sources. - Lead proof‑of‑concepts for advanced analytics, AI, and ML enhancements. - Manage analytics projects using the company’s project methodology; coordinate internal and external teams. - Support the standardization and promotion of pan‑European reports within the Analytics Centre of Expertise. - Co‑draft the Generative AI roadmap; gather cross‑division requirements. - Present technical concepts to key stakeholders and management. - Collaborate with Enterprise Architecture and IT Planning teams on future analytics trends and strategy. **Required Skills:** - Proficient in Microsoft Azure, Databricks Lakehouse, Power BI, and data‑lake architectural patterns. - Experience with data governance, data quality, and data monetization frameworks. - Strong analytical mindset with hands‑on knowledge of advanced analytics, AI/ML, predictive/prescriptive BI. - Project management skills; ability to adhere to defined methodology. - Excellent communication; capacity to present to diverse audiences. - Self‑discipline in planning and execution; proactive problem‑solving. - Willingness to travel within Europe. - Fluent in English; Dutch an advantage. **Required Education & Certifications:** - Master’s degree in Economics, Engineering, Computer Science, or equivalent. - Demonstrated academic knowledge and early professional experience in data analytics, architecture, or BI. - Relevant certifications (e.g., Azure Solutions Architect, Databricks Certified Data Engineer, Power BI Certification) preferred but not mandatory.
Oostkamp, Belgium
Hybrid
26-09-2025