Zenchef

About the Company

Welcome to Zenchef, where we believe dining out is about creating memorable connections. As the go-to dining technology platform, we empower a more resilient restaurant industry. What sets us apart? Commission-free online reservations Seamless table management Solutions to eliminate no-shows Digital menu and pay-at-table options Loyalty tools Custom restaurant website design Join 15,000+ restaurants trusting Zenchef to maximize performance, boost profits, and craft exceptional dining experiences.

Listed Jobs

Company Name

Zenchef

Job Title

Stagiaire Marketing

Job Description

Job Title: Marketing Intern Role Summary: Support cross‑functional marketing initiatives across the Netherlands, France, Belgium, Germany, and Portugal. Contribute to partnership development, event coordination, localized content creation, referral program management, and internal communications to strengthen brand presence and generate leads. Expactations: - Enrolled in or recently completed studies in Marketing, Communications, or related field. - Passion for hospitality and culinary sectors. - Strong organizational skills and meticulous attention to detail. - Creative mindset and eagerness to propose new ideas. - Excellent written and spoken communication in French and English. - Availability to start by early 2026. Key Responsibilities: - Identify and support partnership opportunities across target markets. - Assist planning and execution of both physical and digital events to promote brand visibility. - Create and adapt localized marketing content for relevant audiences. - Contribute to the development and administration of the referral program. - Coordinate internal marketing communications to keep stakeholders informed. - Collaborate on diverse marketing campaigns and creative projects to boost visibility and lead generation. Required Skills: - Marketing or communications background. - Bilingual proficiency in French and English (written & oral). - Strong research, writing, and editing abilities. - Event coordination experience (preferred). - Digital content creation and basic graphic design skills. - Proficiency in MS Office, project management tools, and social media platforms. Required Education & Certifications: - Current enrollment in a bachelor’s or master’s program (Marketing, Communications, Business, or equivalent). - No specific certifications required.

Paris, France

Hybrid

11-12-2025

Company Name

Zenchef

Job Title

Customer Success Manager - CDD

Job Description

**Job Title:** Customer Success Manager (Fixed‑Term Contract) **Role Summary:** Drive adoption, satisfaction, and retention of restaurant partners using the Zenchef SaaS platform. Build trusted relationships, proactively address issues, and identify growth opportunities through data‑driven insights and personalized support. **Expectations:** - Achieve high client satisfaction scores (NPS/CSAT) and maintain strong retention rates. - Proactively engage accounts to ensure optimal platform utilization. - Identify and pursue upsell/cross‑sell opportunities to contribute to revenue targets. - Collaborate effectively with Support, Product, and Operations teams to deliver seamless service. **Key Responsibilities:** - Initiate regular contact with restaurant clients via phone and video calls to monitor usage and satisfaction. - Serve as the primary point of contact, responding to inquiries and resolving issues promptly. - Analyze client data and feedback to understand unique needs and recommend tailored solutions. - Schedule and lead periodic business reviews to gather feedback and refine support processes. - Track and act on satisfaction metrics (NPS, CSAT) to continuously improve the client experience. - Communicate client insights and improvement suggestions to internal teams to enhance product and revenue outcomes. - Manage a portfolio of multiple B2B accounts simultaneously, ensuring organized and proactive account management. **Required Skills:** - Proven experience in Customer Success, Onboarding, or Account Management within a SaaS/Tech environment. - Strong communication abilities in both English and French. - Demonstrated success in B2B client relationship management, preferably in hospitality, retail, or reservation/payment systems. - Ability to handle sensitive, evolving client relationships and deliver solutions under pressure. - Excellent organizational, proactive, and multitasking capabilities. - Collaborative mindset with experience working cross‑functionally (Support, Product, Operations). - Data‑driven approach to identify upsell/cross‑sell opportunities. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience). - No specific certifications required; relevant SaaS or customer success training is a plus.

Paris, France

Hybrid

07-01-2026