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NeuraFlash

NeuraFlash

www.neuraflash.com

2 Jobs

500 Employees

About the Company

NeuraFlash, Part of Accenture, is your go-to AI consulting and ISV partner for Salesforce and AWS--here to help you reimagine personalized service and sales experiences at scale. As Salesforce's #1 Agentforce partner and a top GenAI partner for AWS, we're leading the way in innovation. In fact, we've implemented Agentforce for more customers than any other consulting partner. When you work with NeuraFlash, you get end-to-end expertise across Agentforce, Amazon Connect, Data Cloud, Revenue Cloud Advanced, Field Service, MuleSoft, and more. What makes us different? Deep industry knowledge, proven innovation, and a relentless focus on driving real business outcomes for you. Our Highlights Company Accolades - Summit Salesforce Partner - Advanced Tier AWS Partner - ISV Product Builder - Doubled in growth YOY since 2016 - 2022 Glassdoor Winner of "Best Places to Work" - Member of Salesforce's AI incubator

Listed Jobs

Company background Company brand
Company Name
NeuraFlash
Job Title
Sr. Salesforce Consultant, Service Cloud Voice
Job Description
**Job Title:** Senior Salesforce Consultant – Service Cloud Voice **Role Summary:** Lead the design, configuration, and implementation of Salesforce Service Cloud Voice and Amazon Connect solutions for enterprise customers. Translate business process reviews into technical specifications, build custom Salesforce applications, and deliver training and documentation. Work closely with AI teams to integrate generative AI features and ensure best‑practice contact center design. **Expectations:** - Conduct thorough business process reviews, create visual workflow diagrams, and translate findings into user stories. - Deliver end‑user training, documentation, and ongoing support. - Drive projects from discovery through deployment, maintaining clear communication with stakeholders. - Stay current with Salesforce releases, features, and industry best practices to continuously improve solutions. **Key Responsibilities:** - Facilitate business process workshops and document customer requirements. - Design and diagram customer processes using visual tools. - Create user stories and technical specifications for development teams. - Configure Service Cloud Voice and Amazon Connect, leveraging Salesforce point‑and‑click tools (Process Builder, Flow). - Integrate Salesforce solutions with AI elements such as Agentforce and generative‑AI bots. - Apply best‑practice contact center routing and design principles. - Manage project scope, timelines, and customer communications. - Deliver user‑training sessions and create comprehensive end‑user documentation. - Maintain knowledge of release management and deployment governance. **Required Skills:** - 4+ years of hands‑on Salesforce development or configuration experience. - Salesforce Service Cloud Voice and Amazon Connect configuration skills. - Proficiency in Lightning Experience, Visual Flows, Process Builder, and custom application development. - Strong understanding of Salesforce platform architecture, release management, and deployment best practices. - Experience with customer service and contact center operations, including complex use‑case resolution. - Client‑facing experience in pre‑sales, discovery, design, and enterprise architecture. - Ability to translate business requirements into technical solutions and user stories. - Excellent stakeholder management and communication skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Salesforce Platform Developer I or equivalent developer/execution certification. - Salesforce Service Cloud Consultant certification (preferred). - Additional certification in Amazon Connect or Contact Center design is a plus. ---
United states
Hybrid
Junior
26-01-2026
Company background Company brand
Company Name
NeuraFlash
Job Title
Salesforce Go-To-Market Lead, Agentforce Revenue Management
Job Description
**Job Title** Salesforce Go-To-Market Lead, Agentforce Revenue Management **Role Summary** Lead the global go‑to‑market strategy for the Agentforce‑enabled Revenue Management (ARM) offering. Drive pipeline generation, partner relationships, and product positioning to accelerate sales velocity and bookings across mid‑market and commercial segments. **Expectations** - Build and maintain a high‑velocity pipeline in alignment with FY2027 growth targets. - Develop market differentiation and a compelling value proposition for ARM integrated with Agentforce. - Collaborate cross‑functionally with sales, product, engineering, marketing, and delivery teams to align strategy and execution. **Key Responsibilities** - Leverage Salesforce network to identify and qualify ARM opportunities; act as pre‑sales SME for CSMs, account executives, and SVPs. - Build new relationships with Salesforce sellers, product leaders, and solution engineers to generate joint‑owned opportunities. - Develop ARM packages, IP, and solutions targeting mid‑market and commercial Azure customers. - Translate complex technical features (e.g., dynamic product bundling, automated billing, usage‑based pricing) into business outcomes for prospects. - Conduct white‑space analyses, account mapping, and outbound playbooks in partnership with marketing. - Create competitive POVs showcasing Salesforce ARM benefits over competitors. - Cultivate relationships with Salesforce executives, product leadership, and account executives for partnership advocacy. - Partner with Solution Engineering to design a partner‑sales model, including demos, estimation, and pricing strategy to improve win rates. - Work with marketing to develop awareness campaigns, content, and brand assets, including videos, playbooks, win stories, and industry perspectives. - Collaborate with product leaders to expand ARM portfolio and deliver differentiated solution packages. - Coordinate with ARM delivery leadership to build go‑to‑market transition plans, resource allocation, and post‑sales execution. **Required Skills** - Strategic account management and GTM planning experience. - Deep knowledge of Salesforce Revenue Cloud, Agentforce, and contact‑center solutions. - Proven ability to build and Nurture partner ecosystems and enterprise sales pipelines. - Strong presentation, influence, and storytelling skills to translate technical concepts into business value. - Data‑driven decision making and use of CRM analytics to track pipeline and performance metrics. - Collaborative mindset with ability to align multidisciplinary teams (sales, engineering, marketing, delivery). - Experience with white‑space analysis, competitive positioning, and product bundle creation. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, or related field (MBA preferred). - Salesforce certifications such as Sales Cloud Consultant, Sales Cloud Specialist, or relevant ARM/Revenue Cloud credentials highly desirable. ---
Vancouver, Canada
Hybrid
Senior
10-03-2026