Hana Bank Canada

About the Company

Starting as Korea Investment Finance in 1971, transforming into Hana Bank in 1991, and then taking off as a comprehensive financial group in 2005, Hana Financial Group makes leaps to become the best financial group in the global market. Hana Financial Group started with two branches in 1971 and has repeatedly achieved outstanding results. As of the end of December 2021, Hana Financial Group has established itself as the largest global financial group in Korea through 1,122 domestic and overseas networks. Hana Bank was ranked 578th in the World Bank Ranking completed by in 1998. Only in 24 years, Hana Financial Group has risen to the 71st place in the world (based on basic capital as of July 2021). Among the group's 208 global networks in 25 countries, Canadian subsidiary division 'Hana Bank Canada' is currently operating in four branches in Toronto, two in Vancouver, and one in Calgary. We also provide differentiated online banking services that allow new accounts and transactions without visiting a branch. We provide a quick & easy service such as free withdrawal through 3,300 ATMs across the country. We will do our best to get closer to our customers through banking services that combine Korea's excellent e-banking technology with Canada's thorough security.

Listed Jobs

Company Name

Hana Bank Canada

Job Title

Customer Service Representative

Job Description

**Job Title:** Customer Service Representative **Role Summary** Provides front-line client service by handling deposit transactions, promoting basic banking products, and ensuring compliance with regulatory policies to deliver a positive customer experience. **Expectations** Candidates must be fluent in Korean and English, demonstrate strong attention to detail and compliance adherence, and be able to manage multiple priorities in a team-oriented, fast-paced setting. **Key Responsibilities** - Deliver professional client service by greeting customers, addressing inquiries, and guiding digital banking use. - Process transactions including deposits, withdrawals, and bill payments, verifying IDs/sigs per compliance. - Promote deposit products and refer customers to specialists for loans/credit needs. - Assist with safety deposit boxes, maintaining accurate records. - Support clearing/processing cheques, statements, and expense reports under managerial guidance. - Manage daily cash floats, documents, and office supplies to sustain operations. - Perform ad-hoc duties as directed by management. **Required Skills** - Exceptional communication and interpersonal skills. - Strong attention to detail with meticulous compliance following KYC/AML/ATF. - Proficiency in numbers, cash handling, and foreign exchange. - Skilled in Microsoft Office and adaptable for banking systems training. - Team collaboration and task prioritization in dynamic settings. **Required Education & Certifications** - College diploma or university degree in Business, Finance, or related (preferred). - Fluency in Korean and English (spoken/written).

Toronto, Canada

On site

08-10-2025