Wake IT UP - Experts en Recrutement TECH & SALES

www.wakeitup.tech

2 Jobs

4 Employees

About the Company

Wake IT UP est un concept novateur de Recrutement TECH sur Paris, en CDI. Nous chassons les meilleures entreprises pour les proposer aux Profils TECH & Sales d'aujourd'hui. Parmi nos critères de sélection des entreprises : La place qu'occupe la Tech La pérennité de l'activité La notoriété L'innovation apportée Télétravail proposé Egalité Homme-Femme CANDIDATS, nous vous proposons un panel d'opportunités en parfaite adéquation avec vos attentes & ambitions (expertise, possibilités d'évolution, salaire, positionnement géographique, télétravail possible...), et pas seulement les postes disponibles sur le marché ! https://www.wakeitup.tech/candidats/ ENTREPRISES, nous vous garantissons de trouver les meilleurs candidats qualifiés, qui vous ont réellement ciblés ou pour qui vous représentez un véritable attrait ! https://www.wakeitup.tech/recruteurs/ Contactez nous, et nous ferons le reste ! Signé : Wake IT UP, le service au succès, premium, clé-en main & sur mesure.

Listed Jobs

Company Name: Wake IT UP - Experts en Recrutement TECH & SALES
Job Title: Infra & DevOps Manager / Lead – Hands-On – Editeur SAAS Data & IA
Job Description: **Job Title** Infra & DevOps Manager / Lead – Hands‑On – SaaS Data & AI **Role Summary** Lead the transformation of a data‑centric SaaS platform’s infrastructure. Own the end‑to‑end architecture, drive multi‑cloud scalability and reliability, set DevOps standards, and manage a high‑performing DevOps team while remaining deeply operational. **Expectations** - Demonstrated hands‑on DevOps leadership in a high‑growth data/AI environment. - Proven ability to rebuild complex infrastructure from scratch and scale it to support multi‑cloud operations. - Strong ownership of technical outcomes, prioritization, and cross‑functional alignment with Product. **Key Responsibilities** 1. **Infrastructure Design & Operations** - Re‑architect the company’s global infrastructure for multi‑cloud/multi‑provider support. - Build and run a central, scalable, resilient infrastructure layer. - Introduce and maintain IaC, CI/CD pipelines, security controls, monitoring, and observability frameworks. - Adapt infrastructure for data science and machine‑learning workloads (performance, volume, reliability). 2. **Tool & Process Enhancement** - Evaluate and implement new automation and management tools to increase efficiency. - Drive the adoption of best practices in infrastructure, security, and observability. 3. **Team Leadership & Coordination** - Manage and grow a DevOps team of 3–4 engineers. - Align the team around a shared infrastructure vision. - Lead 3–4 strategic infrastructure projects concurrently. 4. **Product & Business Collaboration** - Work directly with Product Managers to align technical decisions with product and business goals. - Prioritize initiatives with an outcome‑driven mindset, anticipating future data/AI needs. **Required Skills** - Extensive DevOps and infrastructure experience with a strong operational focus. - Proven track record in startups or scale‑ups, particularly in data/AI settings. - Experience building complex infrastructure from scratch. - Proficiency in at least two major cloud providers (AWS, GCP, Azure, etc.). - Deep expertise in architecture, automation, and live operations. - Project management of large technical initiatives. - Strong leadership, team engagement, and prioritization abilities. - Product‑centric mindset with solid business awareness. **Required Education & Certifications** - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience). - Professional certifications such as: - AWS Certified Solutions Architect / DevOps Engineer - Google Professional Cloud Architect / DevOps Engineer - Microsoft Azure Solutions Architect - Certified Kubernetes Administrator (CKA) or equivalent - Terraform / CloudFormation skill certifications (optional but preferred).

Company Name: Wake IT UP - Experts en Recrutement TECH & SALES
Job Title: Chef de projet SI Support et CSM- Editeur SaaS
Job Description: **Job Title**: Project Manager – Support & Customer Success Manager (SaaS) **Role Summary** Manage end‑to‑end support and customer success for a SaaS platform focused on industrial production optimization. Ensure platform reliability, drive incident resolution, and nurture customer relationships while collaborating with product, data, and sales teams. **Expectations** - Deliver proactive monitoring and incident response to meet defined SLAs. - Own the support ticket lifecycle with ownership, accuracy, and timely resolution. - Communicate clearly with customers and internal stakeholders in French and English. - Actively contribute to process improvements and knowledge base development. **Key Responsibilities** - Monitor platform health using advanced tools, identify and resolve anomalies. - Manage daily support tickets (incidents, feature requests, clarifications) with autonomy. - Resolve majority of SQL Server incidents; coordinate escalations and remediate high‑priority issues. - Author and maintain bilingual documentation (guides, workflows, knowledge articles). - Build trust with customers, lead multiple accounts, conduct regular review meetings, and support onboarding. - Partner across data, infrastructure, product, sales, and marketing to ensure customer success. - Mentor teammates, share expertise, and foster a collaborative, high‑performance environment. **Required Skills** - Minimum 3 years experience in technical support, customer experience, or operations within a SaaS/software publishing context. - Advanced proficiency in SQL Server and data‑rich environments. - Strong experience with CRM platforms (HubSpot, Salesforce, or Zendesk). - Data analysis skills: interpret customer feedback, identify trends, and recommend data‑driven improvements. - Fluency in French and English (written and spoken). - Clear communication, pedagogical approach, empathy, problem‑solving, autonomy, and accountability. **Required Education & Certifications** - Engineer’s degree or equivalent technical qualification, preferably with a focus on supply chain or a demanding technical domain.

Paris, France

Hybrid

23-02-2026