IMMOBILIERE3F

About the Company

Vouloir améliorer le logement et le faire. Filiale d'Action Logement Immobilier, 3F gère plus de 305 000 logements sociaux, foyers d'hébergements et commerces sur l’ensemble de la France. Au quotidien, nos 4 700 collaborateurs et collaboratrices œuvrent pour construire et gérer des logements sociaux. Depuis la construction de logements, la gestion du patrimoine et l'entretien des résidences, en passant par le renouvellement urbain, le développement territorial et la vente de logements, nous agissons au plus près des préoccupations des territoires. Choisir 3F, c’est choisir un projet professionnel valorisant où votre expérience s’enrichira au contact de celle des autres. C’est aussi privilégier un métier qui fait sens, dans un secteur utile et une entreprise engagée.

Listed Jobs

Company Name

IMMOBILIERE3F

Job Title

Chargé relation clientele F/H

Job Description

**Job Title:** Customer Relations Officer (M/F) **Role Summary:** Manage tenant interactions by handling inbound and outbound calls and emails, ensuring accurate understanding of requests, providing information, and performing related administrative tasks. Support service quality through surveys and mentor new advisors. **Expectations:** - Deliver courteous, clear, and efficient communication with tenants. - Maintain accurate records in the CRM system. - Follow established procedures for request handling and escalation. - Contribute to continuous improvement of service quality. - Assist in onboarding and coaching of new team members. **Key Responsibilities:** - Analyze and clarify tenant inquiries, determine appropriate handling method. - Provide information, explanations, and resolve issues via phone and email. - Execute administrative actions such as payment plan setup and certificate issuance. - Document all interactions and actions in the contact management tool. - Conduct outbound calls for satisfaction surveys and data collection. - Tutor and support integration of newly hired advisors. **Required Skills:** - Proven experience in customer service or call‑center environment (minimum 1 year). - Strong verbal and written communication skills in French; English proficiency a plus. - Excellent listening, empathy, and problem‑solving abilities. - High level of organization, attention to detail, and rigor. - Ability to work independently and as part of a team. - Proficiency with CRM or contact‑management software. **Required Education & Certifications:** - Secondary education (Baccalauréat or equivalent) required; higher education in business, communications, or related field preferred. - No specific certifications required; training provided on‑the‑job.

Paris, France

Hybrid

09-01-2026

Company Name

IMMOBILIERE3F

Job Title

Assistant technique F/H

Job Description

**Job title:** Assistant Technique (M/F) **Role Summary:** Provide administrative and operational support to two technical project managers within the heating, hot-water, and ventilation sector, managing databases, coordinating project activities, and ensuring efficient execution of construction and maintenance operations. **Expectations:** - Work collaboratively in a team of three, supporting project managers on their portfolios. - Maintain rigorous organization, accuracy, and responsiveness. - Adhere to procedures and quality standards in a fast‑paced environment. **Key Responsibilities:** - Maintain and update sector-specific databases; provide timely data support to project managers. - Assist with scheduling, coordination, and monitoring of construction and maintenance works. - Track progress, identify risks, and report status to stakeholders. - Facilitate communication between on‑site teams, suppliers, and project leads. - Support cross‑functional initiatives and ensure compliance with contractual and regulatory requirements. - Contribute to the continuous improvement of project management processes. **Required Skills:** - Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Knowledge of project management principles in construction or technical equipment. - Experience in procurement, project control, or construction project coordination. - Strong organizational abilities, attention to detail, and time‑management skills. - Ability to work independently and in a team, with high responsiveness. - Good written and verbal communication skills. **Required Education & Certifications:** - BTS or equivalent in assistant management, business management, real estate, or related field. - Relevant certifications in project management or technical operations are advantageous.

Paris, France

Hybrid

11-02-2026

Company Name

IMMOBILIERE3F

Job Title

Chargé recouvrement locatif F/H

Job Description

Job Title: Rental Recovery Officer Role Summary: Manage the recovery of unpaid rents for a large portfolio of social housing. Analyze arrear dossiers, determine appropriate recovery actions, and execute amicable or judicial procedures while coordinating with social partners, lawyers, and bailiffs. Maintain accurate records and reports to ensure compliance and timely recovery. Expectations: - Recover unpaid rents within agreed timeframes. - Meet or exceed recovery targets. - Maintain professional relationships with stakeholders. - Ensure compliance with legal and regulatory requirements. Key Responsibilities: - Review and assess rent arrears files to determine risk and appropriate recovery strategy. - Initiate amicable collection actions (letters, phone calls, negotiations). - Escalate cases to judicial procedures when necessary and coordinate court processes. - Monitor enforcement of judgments and liaise with bailiffs. - Maintain detailed records of all recovery activities and outcomes. - Communicate effectively with tenants, social assistance partners, lawyers, and bailiffs. - Prepare and present recovery reports to management. Required Skills: - Strong analytical and decision‑making abilities. - Excellent written and verbal communication in French. - Proficiency in Microsoft Office, particularly Ulis NG. - Negotiation and persuasion skills. - Organization, rigor, and time‑management. - Ability to work collaboratively in a team and with diverse stakeholders. Required Education & Certifications: - Minimum Bac+3 (Bachelor’s level) in Law or related field. - Prior experience in a rental recovery or collections role (preferred). - Knowledge of French rental law and judicial procedures.

St.-germain-en-laye, France

Hybrid

16-03-2026