- Company Name
- OTIP (Ontario Teachers Insurance Plan)
- Job Title
- Business Analyst
- Job Description
-
**Job Title:** Business Analyst
**Role Summary:**
Act as an advocate for business stakeholders to uncover, analyze, and document business needs. Translate these needs into clear, actionable requirements and process solutions, supporting the entire project lifecycle from scope definition to testing and implementation.
**Expectations:**
- Minimum 5 years of experience in business analysis, process design, testing, and IT business solutions.
- Bachelor’s degree or equivalent, with knowledge of IIBA/BABOK best practices.
- Strong project management skills and ability to handle multiple initiatives concurrently.
- Excellent analytical, communication, and interpersonal skills.
- Experience with data analysis, metrics reporting, and business intelligence.
- Knowledge of telephony platforms, Nice CX/IEX, and Microsoft 365 (SharePoint, Visio, Azure DevOps) is desirable.
**Key Responsibilities:**
- Elicit information from stakeholders, perform needs and requirements analysis, and identify problem statements.
- Validate business goals, capture and assess requirements, and propose process and system improvements.
- Evaluate current and future state processes, conduct gap analysis, and develop implementation plans.
- Document business requirements through process models, maps, workflows, data models, and diagrams.
- Lead or participate in working groups, information sessions, strategic planning, and capability planning.
- Develop test plans/scripts and collaborate with business units and project teams to execute testing.
- Define project scope, vision, cost‑benefit analysis, and risk factors; create detailed project plans.
- Translate complex technical requirements into clear, stakeholder‑friendly language.
- Maintain quality standards, confidentiality, and adherence to change and release management processes.
- Identify opportunities for strategic value addition through process, standard, and methodology enhancements.
- Track and report requirement status, illustrating connections between business goals, requirements, solutions, testing, and validation.
- Provide consulting to departments and users to optimize existing systems and processes.
- Analyze metrics and recommend solutions to improve business intelligence for management decisions.
**Required Skills:**
- Stakeholder engagement & requirement elicitation
- Business process modeling & gap analysis
- Process improvement & solution design
- Test planning & execution collaboration
- Project scope, cost‑benefit, and risk management
- Excellent written and oral communication
- Strong analytical and data‑analysis capabilities
- Problem‑solving in low‑standardization environments
- Multi‑tasking and time management
- Confidentiality and change/release management
- Ability to translate technical concepts into business terms
**Required Education & Certifications:**
- Bachelor’s degree or college diploma in Business, Information Systems, or related field.
- Knowledge or certification in IIBA/BABOK standards.
- Minimum 5 years of related professional experience.