edyn

About the Company

At edyn we believe that travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration whether travelling for business or leisure. Across all properties within the edyn group, the focus is on ensuring guists leave with stories to tell, with enduring memories and new friendships. We believe that everyone deserves a life less ordinary, and our purpose is to help to find the experiences which make discovering new destinations so rewarding. Over the past 20 years, edyn has created an extensive range of serviced apartments and aparthotels across our three brands - Locke, SACO and Cove, as well as a wide-racing partner network, developing a global supply chain of over 80,000 apartments in 260 key locations. We have offices in Lundon, Bristol, Berlin and properties across the UK and Europe. We offer a way. Our purpose is to engage and inspire with distinctively designed hotels, which nourish and enliven the soul. Join our team: https://belong.findingedyn.com/

Listed Jobs

Company Name

edyn

Job Title

Reservations Executive, Group Bookings

Job Description

**Job Title**: Reservations Executive, Group Bookings **Role Summary**: Manage end-to-end group booking fulfillment post-contract signing, ensuring accuracy, timeliness, and collaboration with internal teams to deliver a seamless guest experience for organizers and partners. **Expectations**: - Accurate and timely processing of group bookings, amendments, and allocations. - Adherence to service-level agreements (SLAs) for query resolution and task completion. - High collaboration quality with Sales, Revenue, and Operations teams. - Continuous identification of process improvements to reduce delays and escalations. **Key Responsibilities**: - Process confirmed group bookings, maintaining precise records in reservations and CRM systems. - Update rooming lists, allocations, and modifications per agreed timelines and policies. - Serve as primary contact for group organizers, resolving operational queries promptly. - Coordinate with Sales and Operations to verify booking details and address issues. - Escalate complex cases to Senior Reservations Executive for resolution. - Monitor task and email queues to meet SLAs for group-related requests. - Flag recurring issues or bottlenecks to improve booking efficiency. - Confirm accuracy of room allocations and pricing with Revenue, Sales, and Operations teams. **Required Skills**: - Experience in hospitality, reservations, or group booking management. - Proficiency in reservations systems (e.g., Opera PMS) and CRM platforms. - Strong attention to detail and ability to manage multiple deadlines. - Excellent written and verbal communication for internal/external stakeholders. - Organizational skills to track and resolve group booking amendments. - Collaborative mindset to support Sales, Revenue, and Operations teams. - Problem-solving capabilities to address booking challenges calmly under pressure. **Required Education & Certifications**: - No specific academic qualifications required. - Certifications in hospitality management or reservation systems advantageous (not mandatory).

London, United kingdom

On site

10-10-2025

Company Name

edyn

Job Title

Reservations Executive, Existing Bookings

Job Description

London, United kingdom

On site

10-10-2025