Baseline

www.BaselineSoftware.com

2 Jobs

33 Employees

About the Company

Baseline is a comprehensive loan origination and servicing software platform for private lenders. Our cutting-edge technology streamlines the inefficiencies associated with private lending. From document generation, payment automation, and reports, Baseline covers all the bases in a single software platform.

Listed Jobs

Company Name: Baseline
Job Title: UX Designer
Job Description: **Job Title**: UX Designer **Role Summary**: Lead the end‑to‑end design of a SaaS platform for private lenders, creating intuitive, data‑driven interfaces that streamline borrower‑lender interactions. Own the design system, research, prototyping, copy, and production‑ready deliverables while collaborating closely with product, engineering, and customer teams. **Expectations**: 2–4 years of professional experience designing and shipping complex, web‑based SaaS products. Proven ability to transform intricate workflows into user‑centric solutions and to manage the full design lifecycle independently. **Key Responsibilities** - Drive design initiatives that enhance lender‑borrower engagement and business value. - Own the evolution and maintenance of the design system to ensure consistency and speed development. - Conduct user research, define problems, create prototypes, and test solutions. - Develop and iterate copy to support a unified language framework. - Produce polished, production‑ready designs and document research and rationale. - Collaborate with designers, product managers, and engineers to navigate constraints and implement solutions. - Build expertise in private‑lending workflows and advocate for user needs while balancing business goals. **Required Skills** - Strong visual design skills (hierarchy, white space, typography). - Expertise in usability principles, heuristics, and research methods. - End‑to‑end ownership of the design process from research to delivery. - Excellent communication and presentation abilities. - Comfortable in fast‑paced, entrepreneurial environments; bias toward action and iteration. - Openness to learning new tools, including AI‑assisted design. **Required Education & Certifications** - Bachelor’s degree in Design, Human‑Computer Interaction, or related field (or equivalent professional experience).

Company Name: Baseline
Job Title: Customer Support Specialist
Job Description: **Job Title:** Customer Support Specialist **Role Summary** Customer Support Specialist delivers customer-obsessed support for a B2B SaaS lending platform, focusing on real-estate secured loan clients. **Expectations** Resolve customer issues efficiently, optimize self-service resources, and collaborate with product/engineering teams to improve platform usability. **Key Responsibilities** - Respond to Intercom tickets, emails, and deliver 1:1 video support for customers. - Create support documentation, FAQs, help center content, and Loom videos to address workflows/troubleshooting. - Develop product tours, walkthroughs, and guides to enhance onboarding/feature adoption. - Train/troubleshoot AI-powered support bot to scale response quality. - Identify platform bugs, usability issues, and provide feedback to product/engineering teams. - Collaborate across departments (e.g., Customer Success, Product, Marketing) on strategic initiatives. **Required Skills** - Exceptional problem-solving and analytical abilities. - Strong communication/writing skills for technical and non-technical audiences. - Proficiency in customer support tools (Intercom preferred). - Familiarity with SaaS workflows and product documentation. - Tenacity to overcome challenges and drive process improvements. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Customer Service, or related field. - B2B SaaS support certification preferred (not mandatory).

Toronto, Canada

On site

10-10-2025