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PEXA UK

PEXA UK

pexauk.co.uk

2 Jobs

73 Employees

About the Company

PEXA is the trusted digital property settlement platform behind more than 90% of housing transactions in Australia. Now, we're bringing that proven expertise to the United Kingdom. Working closely with the Bank of England, lenders and conveyancers, we've introduced a secure, resilient way to complete housing transactions. Starting with remortgages and expanding to sales and purchases in 2025, our technology will help set a new standard for how Britons buy, sell and remortgage their homes. Built from the ground up for the UK market, our single, secure digital platform connects lenders and conveyancers to reduce risk, cut delays and make the completion process easier. Together, we're helping the UK move forward - with confidence in every completion.

Listed Jobs

Company background Company brand
Company Name
PEXA UK
Job Title
Customer Service Case Assistant
Job Description
**Job Title:** Customer Service Case Assistant **Role Summary:** Support customers through all stages of the remortgage process by providing expert guidance and resolving inquiries via phone, email, webchat, and online portals. **Expectations:** Deliver consistent, empathetic, and efficient service in a fast-paced, high-volume environment. Prioritize customer confidence and satisfaction while adhering to compliance and regulatory standards. **Key Responsibilities:** - Serve as primary contact to assess customer needs, provide tailored solutions, and ensure timely resolution of remortgage inquiries. - Escalate complex cases to specialists when required. - Communicate clearly and professionally across all channels. - Support vulnerable customers with sensitivity and appropriate referrals. - Advocate for process improvements to enhance customer experience. - Collaborate with teams to maintain seamless service handovers. - Adapt to changing priorities while following company policies and regulatory frameworks (e.g., SRA, TCF). **Required Skills:** - Proven customer service experience (remote or in-person). - Strong verbal and written communication skills. - Empathy and active listening abilities. - Attention to detail and quality focus. - Flexibility to work independently and adapt to shifting priorities. - Problem-solving orientation with a proactive, solution-driven mindset. **Required Education & Certifications:** N/A (experience-based qualifications emphasized).
Leeds, United kingdom
Hybrid
07-10-2025
Company background Company brand
Company Name
PEXA UK
Job Title
Head of Cyber Security
Job Description
**Job Title:** Head of Cyber Security **Role Summary:** Senior leader responsible for defining and executing the cyber security strategy for PEXA UK and its subsidiaries (Smoove, Optima Legal). Oversees Security Operations (SOC), Security Engineering, and Information Security & Governance functions, ensuring protection of digital assets, compliance with ISO 27001, FCA regulations, and lender assurance requirements. Drives security‑by‑design, incident response, threat detection, and a culture of security awareness across the organization. **Expectations:** - Develop and deliver a UK‑focused cyber security roadmap aligned with global objectives. - Serve as the primary security authority for three UK brands. - Lead, mentor, and expand a multidisciplinary security team. - Represent security priorities in executive forums, audits, and lender assurance discussions. - Continuously improve detection and response capabilities using leading security tools. - Ensure compliance with ISO 27001, FCA standards, SOC audits, and partner assurance programs. - Embed security practices into engineering, legal, risk, and operations processes. - Communicate cyber risk, maturity, and incident status transparently to senior leadership. **Key Responsibilities:** - Define and maintain the cyber security strategy, policies, standards, and control frameworks. - Oversee SOC operations: threat monitoring, incident response, and resolution. - Manage end‑to‑end vulnerability management (scanning, prioritisation, remediation tracking). - Direct secure configuration, endpoint management, and patch compliance across hybrid Azure/AWS environments. - Lead ISO 27001, FCA, SOC audit preparation, evidence collection, and control testing. - Coordinate with third‑party security providers (e.g., Blazeguard, CCX) and oversee vendor risk assessments. - Drive security awareness programs: training, phishing simulations, and education initiatives. - Report on cyber risk metrics, maturity assessments, and security incidents to the UK leadership team. **Required Skills:** - Proven senior leadership in cyber security (5+ years in a comparable role). - Deep knowledge of ISO 27001, FCA, SOC 2, and related compliance frameworks. - Expertise in SOC management and incident response. - Proficiency with detection platforms (Cortex XDR, Splunk), email security (Abnormal Security), and analytics (Nucleus). - Strong background in vulnerability management and remediation processes. - Experience securing cloud environments (Azure, AWS) and implementing secure architecture. - Ability to influence cross‑functional stakeholders and build security‑focused culture. - Excellent communication, reporting, and executive presentation skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Security, Engineering, or related field (or equivalent experience). - Professional certifications such as CISSP, CISM, CISA, ISO 27001 Lead Implementer/Auditor, and/or CCSP preferred. - Demonstrated track record of leading security teams and delivering compliance outcomes.
Thame, United kingdom
Hybrid
17-10-2025