- Company Name
- ExecuSource
- Job Title
- Principal Enterprise Analyst - Salesforce Business Analyst/administrator
- Job Description
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Job title: Principal Enterprise Analyst – Salesforce Business Analyst/Administrator
Role Summary: Senior liaison driving enterprise-wide optimization of the Salesforce platform, translating complex business needs across functional domains into scalable, high‑quality Salesforce solutions, and leading design, implementation, and continuous improvement initiatives.
Expactations: • Deliver moderate to highly complex Salesforce solutions that align with strategic roadmaps and deliver measurable business value.
• Mentor and coach junior analysts, fostering best practices and ensuring alignment with organizational standards.
• Work independently with minimal supervision while managing competing priorities across distributed teams.
Key Responsibilities: • Gather and analyze business requirements, produce detailed functional specifications, test scripts, and acceptance criteria.
• Design and implement Salesforce configurations (custom objects, fields, page layouts, flows, workflows, validation rules, Lightning Process Builder, reports, dashboards).
• Administer Salesforce security (users, profiles, roles, permission sets) and manage data processes (ingestion, transformation, reporting).
• Lead business process modeling (flows, diagrams) using MS Visio/Draw.io.
• Manage incidents, enhancements, and projects via IT ticketing and ALM tools (Quality Center, ServiceNow, JIRA).
• Execute Salesforce CPQ/CLM and Customer Communities (Experience Cloud) implementations.
• Collaborate with vendors/implementation partners to influence product direction and negotiate deliverables.
• Maintain documentation and knowledge base via SharePoint.
• Apply agile or waterfall methodologies, utilizing Jira, Bitbucket, Confluence as appropriate.
Required Skills: • 7+ years Salesforce business analysis and administration experience; 2+ years Lightning/Lightning components.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, CPQ/CLM, FinancialForce PSA or equivalent.
• Proficiency in data analysis, reporting, and visualization.
• Strong stakeholder management, communication, and presentation skills.
• Leadership and mentorship capabilities.
• Familiarity with Microsoft Office, MS Project, SharePoint, and project management tools.
• Experience with Six Sigma principles (preferred).
Required Education & Certifications: • Salesforce Certified Administrator (required).
• Salesforce Certified Advanced Administrator, CPQ Specialist, or related certifications preferred.
• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).