Creo Recruitment

About the Company

We are a full service recruitment consultancy that offers customers the agility of a traditional agency model with the benefits of an integrated talent acquisition team.

How we’re different:
At Creo we work in partnership with our clients, we’re interested in your long-term success. With this in mind we want to help you build robust recruitment practices.
We can help in all the ways you’re used to; finding candidates to fill a range of roles, but our bespoke consulting services is what makes us different.

Consulting:
Our extensive experience and knowledge gained through helping over 100 different companies recruit the best-performing staff means we are well positioned to help you with your entire approach to recruitment.
Finding the right candidates is only half the battle (and the easy half), getting them to choose you is just as important.

We consult on everything from your brand-positioning with potential hires to your internal processes - helping to make hiring a straightforward and dependable part of your business.

Services:
We also cover a range of standard recruitment services, including:
Permanent hires
Contract/Temp hires
Fixed term
Retained search
Statement of work

Listed Jobs

Company Name

Creo Recruitment

Job Title

Service Desk Analyst - £14.47 per hour

Job Description

Job Title: Service Desk Analyst Role Summary: Deliver frontline technical and customer support, ensuring professional communication, adherence to service policies, and first‑time incident resolution while continuously improving customer experience. Expectations: Provide a positive, transparent customer journey; accurately record incidents and complaints; challenge and recommend process improvements; maintain compliance with operational policies. Key Responsibilities: - Represent the business professionally and consistently. - Communicate clearly via phone, email, and chat to guide customers through issue resolution. - Adhere to all policies and procedures to deliver compliant outcomes. - Identify, manage, and close vulnerable customer incidents appropriately. - Record and report all customer complaints, aiming for first‑time resolution. - Detect and report breaches of operational processes and policies. - Use multiple support tools and techniques to initiate and maintain customer contact. - Apply effective questioning to fully understand customer issues and close incidents in a timely manner. Required Skills: - Confident telephone manner and clear communication skills. - Strong written and verbal communication. - Ability to meet and exceed performance targets. - Effective individual and team collaboration. - Excellent multi‑tasking and time‑management. - Keen attention to detail. Required Education & Certifications: Not specified.

Peterborough, United kingdom

On site

18-12-2025