FAENA

About the Company

ABOUT FAENA GROUP Founded by Alan Faena, Faena Group specializes in the creation of one-of-a-kind holistic environments anchored in cultural experiences and socially responsible projects that integrate residences and hotels with art and cultural spaces. Faena Group is rooted in ideas and concepts that have the power to reshape and enhance our world. The projects it develops are platforms for personal expression and cultural interaction--destination landmarks that inspire original thinking. Since 2000, Alan Faena has partnered with Len Blavatnik, a business leader with global interests in natural resources, media, entertainment, telecommunications and real estate; together they have transformed an abandoned stretch of property, the docklands of Puerto Madero, into one of the most valuable pieces of real estate in Buenos Aires. Faena Group's success in Argentina has consolidated the company's expertise in urban development. Faena Group's global expansion launched with the opening of Faena District Miami Beach, a new cultural epicenter that has kick-started an artistic and cultural renaissance in the heart of Miami Beach.

Listed Jobs

Company Name

FAENA

Job Title

Security Manager

Job Description

**Job Title:** Security Manager **Role Summary:** Lead and oversee all security functions for a luxury hospitality property, ensuring the safety of guests, staff, and assets while maintaining a discreet, guest‑focused environment aligned with the brand’s standards. **Expectations:** - Provide strategic direction for security operations and emergency response. - Build and maintain high‑performance security teams and protocols. - Foster collaboration with internal departments and external agencies. - Ensure compliance with all applicable local, state, and OSHA regulations. **Key Responsibilities:** - Manage daily security operations: shift scheduling, patrols, access control, incident reporting. - Develop and conduct training on emergency response, customer service, and de‑escalation. - Liaise with local law enforcement, fire department, and other emergency services. - Create and enforce safety policies, evacuation procedures, and crisis management protocols. - Monitor and maintain security systems (CCTV, access control, alarms) and report maintenance needs. - Coordinate security coverage for VIP guests, high‑profile events, and public areas. - Conduct risk assessments, incident investigations, and produce comprehensive reports. - Collaborate with Rooms, Events, Engineering, and other departments to integrate property safety. - Maintain documentation and compliance with city, state, and OSHA security regulations. **Required Skills:** - Leadership under pressure, calm composure. - Excellent communication, team coordination, and decision‑making. - Discretion, professionalism with guests and high‑profile clientele. - Detail‑oriented documentation and reporting. - Knowledge of surveillance systems, hotel layouts, and threat assessment. **Required Education & Certifications:** - 5+ years progressive experience in security or safety management, preferably in luxury hospitality, nightlife, or event environments. - NYS Security Guard License (mandatory). - CPR/First Aid/AED Certification (required). - Fire Safety Director Certification strongly preferred. ---

New york, United states

Hybrid

Mid level

19-11-2025

Company Name

FAENA

Job Title

Guest Relations Agent

Job Description

Job title: Guest Relations Agent Role Summary: The Guest Relations Agent serves as the primary liaison between guests and all hotel departments, ensuring a seamless, high‑quality experience from pre‑arrival to departure. Expectations: Deliver personalized, proactive service that reflects luxury standards; maintain a positive, solution‑oriented attitude; assist in creating memorable guest memories while upholding confidentiality and professionalism. Key Responsibilities: - Welcome guests at arrival, facilitate check‑in coordination. - Manage pre‑arrival communication: confirm amenity setup, itinerary details, and special requests. - Act as point of contact for in‑house guests, fulfilling requests discreetly and efficiently. - Handle guest complaints or feedback, escalating to management when necessary. - Support VIP recognition, in‑room personalization, and event coordination. - Liaise with Front Office, Housekeeping, Butler Service, and F&B teams to meet guest priorities. - Record guest preferences, incidents, and notes in PMS and CRM systems. - Prepare daily reports, pre‑arrival summaries, and post‑departure follow‑up communications. - Participate in daily briefings; communicate guest priorities to team. - Track and manage guest amenities, special occasions, and billing coordination. - Draft internal and external correspondence with confidentiality. - Assist Guest Relations Manager with log updates, VIP lists, and SOP documentation. Required Skills: - Excellent written and verbal communication in English; additional languages are an asset. - Strong customer‑service orientation and emotional intelligence. - Detail‑oriented, highly organized, and capable of multitasking under pressure. - Proficiency with Opera PMS and Microsoft Office Suite. - Professional appearance, discretion, and calm demeanor in high‑profile environments. Required Education & Certifications: - High‑school diploma or equivalent. - 1–2 years of experience in luxury hotel or high‑end hospitality, with proven knowledge of guest‑service standards. - Proficiency in Opera PMS; training or certification in relevant hospitality software is preferred.

New york, United states

Hybrid

11-12-2025